Customer service desk jobs

Responsibilities Field incoming help requests from end users via both telephone and work orders in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issueBuild rapport and elicit problem details from help desk customersPrioritize and schedule problems. Escalate problems (when required) to the app...

OverviewNSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is a 20-year-old private company that delivers tailored solutions to over 50 of the world's leading multinational enterprises, outsourcers, and service providers.NSC Global is currently looking for a Desk ...

OverviewNSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is a 20-year-old private company that delivers tailored solutions to over 50 of the world's leading multinational enterprises, outsourcers, and service providers. NSC Global is currently looking for a Desk...

Team Leader Service Desk - PNP Team Leader Service Desk Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client s contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environm...

Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effective technical support and assistance.What you'll...

ROLE PURPOSEThe Service desk Engineer L2 (is the first point of contact for Vodacomexio users and customers in request of support via Telephone/email or Automation.While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion.The engineer provides deskto...

ROLE PURPOSEA Service Desk Lv3 Engineer is responsible for remote support and ensuring the request is resolved within the agreed SLA as well as ensuring customer satisfaction. A Lv3 should also be highly skilled and equipped in resolving all escalated queries from L1 or L2 agents via the desk. It is also a key component for a Lv3 to handle, track until closure all high-level VIP user queries. In ...

Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a Support Desk Manager to join this progressive and expanding professional team.Please note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effec...

Our Organization is searching for customer operations and desk service support to be part of our team, you will be responsible for helping a company's support team be more productive, work more effectively, and deliver better service to their customers. Duties and Responsibilities Preparing and sending formal communications to clients Undertaking regular training on aspects of global, local juris...

These jobs were popular with other job seekers Epsidon Management and Marketing Consultancy Epsidon Management and Marketing Consultancy The purpose of this role is to manage the service delivery and product/s within the CX Mobility team, within the Adapt IT Telecoms division.The successful candidate will be responsible for overseeing the delivery of high-quality services to our clients, ensuring...

ROLE PURPOSE The Service desk Engineer L2 (is the first point of contact for Vodacomexio users and customers in request of support via Telephone/email or Automation. While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. The engineer provides des...

ROLE PURPOSE A Service Desk Lv3 Engineer is responsible for remote support and ensuring the request is resolved within the agreed SLA as well as ensuring customer satisfaction. A Lv3 should also be highly skilled and equipped in resolving all escalated queries from L1 or L2 agents via the desk. It is also a key component for a Lv3 to handle, track until closure all high-level VIP user queries. In...

Kibo Technical stands at the forefront of technological advancement, offering innovative solutions to businesses across various sectors. Committed to excellence, we are currently seeking a driven individual to join our esteemed IT Helpdesk team. If you're passionate about delivering exceptional customer service and technical support, this could be the perfect fit for you. First-Class Support: Pro...

Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Cape Town region. Interact with Dis-Chems customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns Essential: Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy) At ...

Dis-Chem Pharmacies require the committed services of a Customer Consultant for their KZN region. Interact with Dis-Chems customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns Essential: Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy) At least ...

Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Estcourt store. Interact with Dis-Chems customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns. Minimum Requirements: Essential: Grade 12 / Matric (with at least 60% in English, Afrikaans a...

Dis-Chem Pharmacies requires the committed services of Customer Consultants for their Vryheid store. Interact with Dis-Chems customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns. Minimum Requirements: Essential: Grade 12 / Matric (with at least 60% in English, Afrikaans and...

THE COMPANY: A multi-national organization who excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support, and business process management. RESPONSABILITIES: Acquisition of the specific and required information for performing the job that the Employer provides him/her with. Receiving requests on the phone, by chat, by e-ma...

My client is seeking a Quality Assurance Agent with 5 yearâ€s quality management experience in a Call Centre environment to join their team on a 3 year contract. Grade 12 Certificate in Quality Assurance Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known as HEAT...

MSP Service Desk Technician - Cape TownFull job descriptionJob descriptionWho Are We?Libra Information Technologies is a full-service IT outsourcing firm and has been supporting small- to medium-sized businesses for the past 18 years. As an IT consulting firm based in Mississauga, Ontario, our in-house Canadian team delivers industry leading Managed IT Services, IT Support Services, IT Outsourcin...

My client is seeking a Quality Assurance Agent with 5 year's quality management experience in a Call Centre environment to join their team on a 3 year contract.Grade 12Certificate in Quality AssuranceExperience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk.Familiarity with the IVANTI Service Desk system (previously known as HEAT) or ...

Job purposeThe engineer will provide effective IT assistance across the entirety of the SevenC customer base. The position is responsible for supporting and maintaining the Server and Desktop operating systems and general support of all IT-related hardware/software across a large variety of customers. As a second line engineer there will be an expectation to support other teams and act as an esca...

My client is seeking a Quality Assurance Agent with 5 year's quality management experience in a Call Centre environment to join their team on a 3 year contract.... The contact centre service will support the channels below (and any other new channels): Email support. Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support. Special projects...

ROLE PURPOSEA Service Desk Lv3 Engineer is responsible for remote support and ensuring the request is resolved within the agreed SLA as well as ensuring customer satisfaction. A Lv3 should also be highly skilled and equipped in resolving all escalated queries from L1 or L2 agents via the desk. It is also a key component for a Lv3 to handle, track until closure all high-level VIP user queries. In ...