team leader call centre jobs in johannesburg gauteng

Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st May 2024 PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A...

Requirements:B. Comm or Marketing Degree/Certificate/Diploma essentialAt least 8 years marketing experience, perferably at management levelAdvanced computer literacyValid driver's license and own vehicleKey Responsibilities:Key responsibilities:Digital marketingTo ensure the effective implementation of the digital marketing strategy, ensuring relevant and effective content is displayed on all onl...

Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams. Decision Making: Prioritize tasks, analyze data fo...

Job Description Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager , where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you're a dynamic and strat...

Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager , where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you're a dynamic and strategic leader look...

Nutun Call Centre Team Manager (Telecoms) Permanent Full Time Published: 4 days ago EE/AA Easy apply IntroductionWe are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standardsculminating in achievement of revenue and client Collection targets. Accountable for Call Cen...

Requirements: B. Comm or Marketing Degree/Certificate/Diploma essential At least 8 years marketing experience, perferably at management level Advanced computer literacy Valid driver's license and own vehicleKey Responsibilities: Key responsibilities: Digital marketing To ensure the effective implementation of the digital marketing strategy, ensuring relevant and effective content is displayed on ...

Requirements: B. Comm or Marketing Degree/Certificate/Diploma essential At least 8 years marketing experience, perferably at management level Advanced computer literacy Valid driver's license and own vehicleKey Responsibilities: Key responsibilities: Digital marketing To ensure the effective implementation of the digital marketing strategy, ensuring relevant and effective content is displayed on ...

Requirements: B. Comm or Marketing Degree/Certificate/Diploma essential At least 8 years marketing experience, perferably at management level Advanced computer literacy Valid drivers license and own vehicleKey Responsibilities: Key responsibilities: Digital marketing To ensure the effective implementation of the digital marketing strategy, ensuring relevant and effective content is displayed on a...

You are responsible for driving the deliverables andoutputs that relate to the firm's Marketing and Brand Implementation team in Johannesburg. As these activities andtasks are impossible to do on your own, you are required to work across andwith other business services teams, who, along with you, must ensure that allyour duties (activities, tasks and projects) are delivered at the level requiredi...

Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 33 To plan, direct and co-ordinate the activities of a team of administrators (inbound and outbound) who are responsible for effectively resolving all merchant (any automotive service providers) queries and complaints (except fleet card declines).To ensure that queries and complaints received from Innovat...

You are responsible for driving the deliverables andoutputs that relate to the firm's Marketing and Brand Implementation team in Johannesburg. As these activities andtasks are impossible to do on your own, you are required to work across andwith other business services teams, who, along with you, must ensure that allyour duties (activities, tasks and projects) are delivered at the level requiredi...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

Our global client is a pioneering innovator in mineral processing solutions seeking an experienced South African Customer Support Specialist (Africa) to joing their team. Middle management position. Purpose of the role is to support existing customers through the provision of assistance and expert advice on how to maintain the company's mill relining systems. Duties will include quoting technical...

Role Overview The Relationship Manager is responsible for building and maintaining strong relationships with clients in the Insurance Industry. The Relationship Manager will work closely with the Product Managers to understand the data and details around lead volumes, lead costs, conversions and profitability as well as insights into why certain campaigns and channels are performing more effectiv...

The employee is appointed as: Sales Agent to render services generally associated with this position. Duties will include but will not be limited to: Key Responsibilities: Calling the lead database that is provided by management and converting these leads into quality sales for the company. Managing large amounts of outbound calls in a timely manner Delivering prepared sales scripts to persuade p...

Reference: JHB000337-JG-1 A provider of best in-class administrative and managed care services with a value-added service offering aimed at ensuring streamlined, efficient, and cost-saving processes in the management of Hospital Benefit, Pharmacy Benefit, Disease Risk and Oncology is looking for a Call Centre Manager. The role will involve the daily running and management of the call centre throu...

Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate training and development initiatives, including mentoring and coaching Monthly performance anal...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure the effective and efficient implementation of the quality control within the CRR Contact Centre by:- Analysing and auditing calls made by Account Management Consultants.- Address any inconsistencies relating to CRR contact centre processes and Procedures. - Supporting leadership in CRR in term...

Quality Assurance Coach (Product Support) Listing reference: track_001204 Listing status: Online Apply by: 26 April 2024 Position summary Job category: Customer Service Location: Randburg Contract: Permanent Remuneration: Market Related EE position: No Introduction TRACKER requires the Services of a Quality Assurance Coach in the Customer Service Product Support Department, based in Johannesburg....

Our client is recruiting for a Call Centre Manager | Outbound Short Term Insurance. The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational resultsQualification: Grade 12/Standard 10/NQF 4Completed FAIS creditsRegulatory Exam (RE 5)Relevant tertiary qualification (3 yea...

Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate training and development initiatives, including mentoring and coaching Monthly performance anal...

Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Requirements: Degree or Diploma in Business Management or related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite). Knowledge of SAP ERP System benef...

Call Centre Operations Lead Bluespec Holdings 2023-07-13 Gauteng - Sandton Job Ref #: CCOL Industry: Call Centre Job Type: Permanent Positions Available: 1 Our leading Emergency Responder Call Centre is currently looking for a Manager that will be overseeing Customer Care & Release departments to ensure that deliverables are met while dealing with clients and financial aspects. Job Description Jo...