team leader call centre jobs in johannesburg gauteng

Our client is recruiting for a Call Centre Manager | Outbound Short Term Insurance. The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational resultsQualification: Grade 12/Standard 10/NQF 4Completed FAIS creditsRegulatory Exam (RE 5)Relevant tertiary qualification (3 yea...

Call Centre Operations Lead Bluespec Holdings 2023-07-13 Gauteng - Sandton Job Ref #: CCOL Industry: Call Centre Job Type: Permanent Positions Available: 1 Our leading Emergency Responder Call Centre is currently looking for a Manager that will be overseeing Customer Care & Release departments to ensure that deliverables are met while dealing with clients and financial aspects. Job Description Jo...

Team Leader - Night Shift (Gauteng) Are you ready to take the next step in your career?The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environment. Requirements 1 y...

Team Leader - Night Shift (Gauteng) Are you ready to take the next step in your career?The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client s contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environment. Requirements 1 y...

Call Centre Manager

Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Requirements: Degree or Diploma in Business Management or related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite). Knowledge of SAP ERP System benef...

Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Requirements:Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of...

Requirements:Degree or Diploma in Business Management or related field.5 Years management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of CRM platforms (Salesforce advantageous).Knowledge of BI Platforms.Familiar with Social platforms & complaints handling.Knowledge of Call Centre Management systems.Very good writing ...

Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Requirements:Degree or Diploma in Business Management or related field.5 Years management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of ...

Requirements: Degree or Diploma in Business Management or related field. 5 Years management experience in a Call Centre environment. Computer Literacy (MS Office Suite). Knowledge of SAP ERP System beneficial. Knowledge of CRM platforms (Salesforce advantageous). Knowledge of BI Platforms. Familiar with Social platforms & complaints handling. Knowledge of Call Centre Management systems. Very good...

Job Purpose Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support...

Description REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel, PowerPoint) Proficiency in three or more of the 11 official SA languages will be beneficial Computer Literacy (MS Office Suite). Knowledge of SAP ERP Systems CRM platforms (Salesforce advantageous) Knowledge of BI Platforms Familiar with So...

Mission/ Core purpose of the Job: To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people managem...

Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Requirements: Degree or Diploma in Business Management or related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite). Knowledge of SAP ERP System benef...

Duties:Omnichannel Customer Interaction Management- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.- Ensure seamless and consistent customer service across all c...

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service st...

Duties:Omnichannel Customer Interaction Management- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.- Ensure seamless and consistent customer service across all c...

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service st...

Duties: Omnichannel Customer Interaction Management - Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms. - Ensure seamless and consistent customer service across al...

We are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to ...

We are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to ...

Description REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel, PowerPoint) Proficiency in three or more of the 11 official SA languages will be beneficial Computer Literacy (MS Office Suite). Knowledge of SAP ERP Systems CRM platforms (Salesforce advantageous) Knowledge of BI Platforms Familiar with So...

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders, merchants, internal and external ...

Dispensary Support Hobart Grove Dis-Chem Pharmacies Limited Johannesburg, Gauteng Contract Closing Date 18 April 2024Job Details Division JK Division Minimum experience Entry Level Company primary industry Pharmaceuticals Job functional area Other Job Description Dis-Chem Pharmacies' Hobart Grove store has an opportunity available for a Dispensary Support to join the team. The main purpose of thi...