Service Delivery Manager jobs

Technical Services ManagerDepartment: SupportEmployment Type: Full TimeLocation: Cape TownReporting To: Head of SA Managed Services and SupportDescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expe...

Our client is seeking a Delivery Manager / Account Manager for their Durban Offices.The candidate should have at least 10 Years experience and come from a Technical IT Background.The candidate should have been in a prior client facing tole and comes from a Services Organisation.Onsite / Offshore Coordination is a must.About:With intensifying competition, service delivery manager requirements are ...

IT Service Delivery Head - RandburgFull job descriptionJob DescriptionHello Future IT Service Delivery HeadWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that l...

Duties will include but not be limited to:To act as the principal point of contact within assigned accounts, assuming responsibility for the timely submission of progress reports and other contractual documentation. Take full responsibility for any in scope monthly service / project reviews and identify opportunities for cross-selling alongside the account managerAttend regular reviews as a partn...

Duties will include but not be limited to:To act as the principal point of contact within assigned accounts, assuming responsibility for the timely submission of progress reports and other contractual documentation. Take full responsibility for any in scope monthly service / project reviews and identify opportunities for cross-selling alongside the account managerAttend regular reviews as a partn...

Job Description Job Responsibilities: Manage the IT service delivery for the call centre, ensuring smooth functioning and efficiency of operations Provide back-end support for IT systems and processes Good understanding of Networking, Systems, Voice and business applications. Lead and manage the IT team, providing guidance, support, and resolving any escalated issues Willingness to work in a 24 x...

Job Description This is a phenomenal opportunity for a SENIOR TEST MANAGER to be the SERVICE OWNER in the world's leading iGAMING SOFTWARE TECH COMPANY.Based in CAPE TOWN, this SERVICE OWNER role offers a SALARY of R1 million R1.2 million.THE COMPANY:With a 22-year track record, this is the world leader in the iGAMING INDUSTRY.Together with the most successful Media Gaming Studios they are behind...

Our client is seeking a Delivery Manager / Account Manager for their Durban Offices.The candidate should have at least 10 Years experience and come from a Technical IT Background.The candidate should have been in a prior client facing tole and comes from a Services Organisation.Onsite / Offshore Coordination is a must. About:With intensifying competition, service delivery manager requirements are...

Our client is seeking a Delivery Manager / Account Manager for their Durban Offices. The candidate should have at least 10 Years experience and come from a Technical IT Background. The candidate should have been in a prior client facing tole and comes from a Services Organisation. Onsite / Offshore Coordination is a must. About: With intensifying competition, service delivery manager requirements...

Dotcom has been operating since 2012. Our cutting-edge software and innovative solutions has offered revolutionised results to various sectors. Our experienced footprint has grown globally and is consistently expanding. We pride ourselves on our culture that is made up of impeccably skilled, passionate professionals. Our team varies from veterans of the industry to fresh faced young bloods who ar...

Dotcom has been operating since 2012. Our cutting-edge software and innovative solutions has offered revolutionised results to various sectors. Our experienced footprint has grown globally and is consistently expanding. We pride ourselves on our culture that is made up of impeccably skilled, passionate professionals. Our team varies from veterans of the industry to fresh faced young bloods who ar...

Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth. Their commitment to excellence has made them a trusted partner for a d...

Job Description:In this role, you will be responsible for managing the high performing service delivery functions including Application Support, Platform Support and Incident/Change Management.(ads1)Job Responsibilities:Manage team rosters to ensure consistent support coverage to the businessLead the application support and platform support functionsSuccessful service delivery SLA achievement and...

Service Management: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensuring that systems, procedures, and methodologies are in place to support outstand...

Duties will include but not be limited to: To act as the principal point of contact within assigned accounts, assuming responsibility for the timely submission of progress reports and other contractual documentation. Take full responsibility for any in scope monthly service / project reviews and identify opportunities for cross-selling alongside the account manager Attend regular reviews as a par...

Technical Skills:Good understanding of Netowrking, Systems, Voice and Business applicationsAn Industry recognized certification like ITIL / ITS< os an advantageUnderstanding of Project Management MethodologyITIL Framework / knowledge (Incident Management, Problem Management, Change Management, Service management)Process Specific Skills:Ability to interface and communicate at all levels within the...

Technical Skills:Good understanding of Netowrking, Systems, Voice and Business applicationsAn Industry recognized certification like ITIL / ITS< os an advantageUnderstanding of Project Management MethodologyITIL Framework / knowledge (Incident Management, Problem Management, Change Management, Service management)Process Specific Skills:Ability to interface and communicate at all levels within the...

Reference: JHB000342-JG-1 A leader in the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery Manager (SDM) is responsible for the service relationships with one or more customers and is accountable for proactively driving improvement and development of service. This role manages the customers' service level expectations and monitors, reports on,...

This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.Education Requirements: Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP Work Experience Requir...

About our Client: Our client is a leading global provider specialising in data analytics and digital solutions, offering comprehensive services across diverse industries. Operating worldwide, they are dedicated to fostering innovation and efficiency, empowering clients to unlock new opportunities and reach their full potential. About the Role: The Service Delivery Manager will be responsible for ...

About DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate ab...

The RoleAs Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who's able to grasp client needs and brainstorm ways to fulfi...

The Role As Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who's able to grasp client needs and brainstorm ways to fulf...

Candidate ProfileAs a Service Delivery Manager you will possess the following:Relevant degree or diploma in IT or management3 years' experience in the IT industry with at least 3 years in a management roleBroad knowledge of technical environment e.g. Microsoft, printers, LAN, WAN, PC hardware, logging toolsDetailed knowledge/certification in IT best practice principles (ITIL)Working knowledge of ...