senior call centre jobs

Job descriptionRequirements Matric is compulsory Strong communication skills Presentable Clear criminal recordDuties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding product sales to customer service problemsProviding c...

The achievement of Sales and gross margin targets and managing expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse, and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer-centric front line, and ensure consistent delivery of excellent Customer service across al...

Job Description:To manage the inception and implementation of transformational software development projects within the controlled constraints of scope, time and budget while ensuring adherence to quality, legal and cost requirements and ensuring a basis for benefits realisation is set.(ads1)Job Responsibilities:Act as the bottom-line drivers of tactical implementation within the context of busin...

A specialised debt collection company in Johannesburg, is looking for an Operations Manager for their debt collection department. 2-3 years' management experience in the collections management or management in financial services sector is required. Key responsibilities will include (but will not be limited to): Ensure the Collections Call Centre is delivering according to operational plans and go...

Our people are the foundation of our service, and the cornerstone of our mandate to save lives, change lives and create futures in South Africa. NSRI's rescue stations are manned by over 1350 unpaid volunteers who are on call 24/7, ready to respond to water-related emergencies. We have a core staff operating from our Head Office in Cape Town, and a number of full and part-time water-safety educat...

Operations Manager - Insurance Call Centre - US HoursFull-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufac...

Our client based in Century City is seeking Tswana Speaking Customer Service Advisor. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract ...

WNS Cape Town, Western Cape, South Africa Company Description Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,...

One of Africa's largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.Purpose of the JobYou will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coach...

ABOUT THE POSITIONThe achievement of Sales and gross margin targets and manage expenses within budget. Manage efficient branch operations (i.e., Sales, Internal Sales, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent delivery of excellent Customer ...

Description Position duties : Relationship management with our top producing financial advisors Active case/pipeline management Provide first time resolution where appropriate, alternatively doing thorough investigation in order to resolve all inquiries ensuring all parties are supplied with detailed feedback Responds to customer inquiries by understanding inquiry; reviewing previous inquiries an...

Description Position duties : Relationship management with our top producing financial advisors Active case/pipeline management Provide first time resolution where appropriate, alternatively doing thorough investigation in order to resolve all inquiries ensuring all parties are supplied with detailed feedback Responds to customer inquiries by understanding inquiry; reviewing previous inquiries an...

Overview:We're a debt review company operating in Cape Town CBD since 2015. Our vision is to empower South Africans to live better lives through financial stability. We're looking for trustworthy employees to help deliver to our clients a service that assists them to become debt-free and gain financial freedom. By encouraging our people to become the leaders of tomorrow, we can create a better So...

Join Our Dynamic Team in Umhlanga, KZN!Are you ready to take your career in insurance to new heights? Look no further! Our thriving insurance franchise in Umhlanga, KZN is seeking both seasoned senior advisors and passionate newcomers to join our family.What sets us apart? Our unwavering commitment to your success! We provide unparalleled support structures, including comprehensive training progr...

Senior Pay Per Click (PPC) Specialist (Cape Town) WebFX is a proud Google Premier Partner with 6 offices in the US as well as one in Guatemala and another in Cape Town, South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech...

Dis-Chem Pharmacies Adherence Centre in Midrand, requires Adherence Consultants to join their team. The purpose of the role is the provision of patient-ready parcel services by calling the patients monthly and processing their medication orders in accordance with the operational guidelines and regulatory requirements of the South African Pharmacy Council. Minimum Requirements: Essential: Grade 12...

2 days ago Be among the first 25 applicants Direct message the job poster from Dis-Chem Pharmacies Recruitment Officer @ Dis-Chem Pharmacies | HR professional driving talent acquisitionDis-Chem Pharmacies require the committed services of a Customer Consultant for their Cape Town region. Interact with Dis-Chem's customers, and provide them with the necessary information to address inquiries regar...

Right to Care is at the vanguard in supporting and delivering prevention, care, and treatment services for HIV and associated diseases. We work with government and communities to find pioneering solutions to build and strengthening public healthcare. We embrace a strong entrepreneurial culture and focused on innovation and the use of technology to enhance services, address skills shortages, and d...

Business Segment: Business & Commercial Banking To execute vehicle and asset finance (VAF) sales opportunities for juristic and natural persons within agreed / chosen segments and channels, to achieve the desired targets and build and manage effective relationships, focusing on "servicing to sell" to Call Centre, Branch, Relationship Banking, Internet customers and targeted campaigns clients, dra...

Company is a dynamic and vibrant player in South Africa's life insurance industry. We're passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We're applying these same principles to life insurance cover to create pro...

Company is a dynamic and vibrant player in South Africa's life insurance industry. We're passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We're applying these same principles to life insurance cover to create pro...

POSITION PURPOSEResponsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures t...

POSITION PURPOSE Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures ...

JOB TITLE: Quality Assurance Assessor AREA: Pretoria East INDUSTRY: Insurance SALARY / CTC : R 17 000 Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations, and client satisfaction standards. T...