inbound call centre management jobs

Work Location:180 Garsfontein Road, Ashlea Gardens, PretoriaWorking Hours:12:00 - 21:00, Monday - FridayJob Purpose:Optimize the contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.Drive change and optimization objectively, based on various data points. Responsible for ensuring...

Working hours: Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00)Working shifts, four shifts a week Monday to SundayThese working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard TimeJob purpose: Responsible for conducting telephonic sales as well as handling customer issues pertaining to the sales of hearing aids to our i...

Job purpose:The sales supervisor will be responsible for assisting the sales manager to ensure the optimal functioning of the business, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales order...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches Underwriters by resolving insurance policy queries on Assurance products according to businessneeds, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

Johannesburg, South Africa | Posted on 02/08/2024 Alinta Tech Solutions (also known as Alinta Tech) is a Managed IT Support Services and Technology Solutions Provider. Our services include comprehensive IT support functions, Recruitment / Outsourced IT staffing and technology solutions designed to support the success and growth of small and medium-sized businesses. Alinta Tech is owned by Alintac...

Business Segment: Archived_01_Consumer & High Net Worth Clients Location: ZA, GP, Roodepoort, Ellis Street 4 To build an end-to-end SBFC guided advice centre capability for the fulfilment of all customer generated digital demand (including inbound, outbound, mobile, etc.) that focusses on orphan and small low value clients in line with the broader SBFC objectives. Qualifications Minimum Qualifica...

These jobs were popular with other job seekersOur cient in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre), in Pretoria.Duties & ResponsibilitiesResponsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems.Operationally responsible for selected support agents, coordinates the shift-b...

Job Description Primary Job Duties & Responsibilities Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires providing excellent customer service on queries related to processing insurance policy related transactions new business, renewals, amendment, enquiries, etc. received from Customers Review and resolve policy cancellations, reinstateme...

Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients' Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the Line Manager for Sales and marketing, you'll play a pivotal role in driving excellence and efficiency across our call centre. Your responsibilitie...

What We'll Bring:At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to underst...

Full-timeCompany DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Pack...

Job Description Primary Job Duties & Responsibilities Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires providing excellent customer service on queries related to processing insurance policy related transactions new business, renewals, amendment, enquiries, etc. received from Customers Review and resolve policy cancellations, reinstateme...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Good...

Job category: Insurance Management and Administration Location: Randburg Contract: Permanent EE position: Yes Introduction Tracker is looking for a competitive Insurance Sales Representative to help us expand our business by actively seeking and acquiring new business. You will identify client's needs, demands, and sell accordingly. The goal is to formulate strong relationships to ensure growth, ...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received.Requirements:Must have a thorough understanding of medical aid operations or insurance policy adm...

Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received. Requirements: Must hav...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received. Requirements: Must have a thorough understanding of medical aid operations or insurance policy a...

Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received. Requirements: Must hav...

Administration Manager: Call CentreJohannesburg Northern Suburbs Responsible for the planning, management and leading our call center team to obtain a better and improve service quality. Assist in establishing call center objectives, provide administrators with opportunities to expand their knowledge of service, products and analyze call center data and focus on improving performance and processe...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To lead and supervise Inbound/Outbound sales consultants engaged in the sale of products in accordance with business and client needs through the application of call centre best practice which will ensure that sales targets are met and to consistently portray a corporate image.To lead and supervise acting in...

Job purpose: The sales supervisor will be responsible for assisting the sales manager to ensure the optimal functioning of the business, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orde...

Reference: PE000919-M -1 Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence receive...

Direct message the job poster from BelmondDirector of Global Talent Acquisition at Belmond / LVMHAs a Reservations Consultant at Belmond Safaris, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will deliver highly quality and efficient service, ensuring that every guest has an exceptional Safari experience. If you're ...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received.Requirements: Must have a thorough understanding of medical aid operations or insurance policy ad...