Job DescriptionLeads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions. Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to mai...
The position requires an experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service driven.Support the Financial Advisors and provide them with detailed information regarding their clients portfoliosManaging the support Centre, in terms of monitoring inbound calls from participants with regards to Itransact platformAssist the Financial Advisor...
Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Matric or equivalent 6 -8 years' experience in the financial services industry 2 -3 years of people management experience in an inbound Call Center Process improvement and systems People: training ...
Our Client in Claremont is looking to employ a Client Contact Centre Service Administrator with 2 years proven client service/call centre experience to respond to and resolve general/claim related correspondence queries A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immedia...
START DATE : A.S.A.P / ImmediateREQUIREMENTS:2 years proven client service/call centre experienceMedical Aid understanding and servicing experienceIndividual life policy administration knowledge and experienceIntermediary MS Office, especially Excel, Word and Microsoft Outlook skillsGood written and verbal communication skillsGood negotiation skillsAble to work with detail and with a high level o...
NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that cal...
Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeous...
Requisition Number and Talent Acquisition Contact REQ: 133114 Location: Kingsmead, Durban Closing Date: 3rd April 2024 Talent Acquisition: Saranya Govender Job Family Credit Career Stream Credit Collections Leadership Pipeline Manage Self: Operational Job Purpose To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank busin...
A vacancy exists for an Inbound Client Services Call Centre in Claremont Cape Town. Applicants must have a thorough understanding of medical aid operations or insurance policy administration and operations. This is an URGENT ROLE - so the successful candidate must be able to start 1 April or sooner.The contact centre is responsible for the inbound telephonic servicing of the individual policyhold...
Job purpose:The sales supervisor will be responsible for assisting the sales manager to ensure the optimal functioning of the business, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales order...
Requisition Details & Talent Acquisition Contact REQ: 132836 Talent Acquisition Consultant: Lerato Sithole Location: Durban- Umhlanga Rocks Cluster: Nedbank Wealth- Insurance Closing date: 1 April 2024 Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical FAIS Affected- Yes Job Purpose To provide professional and efficient call services in or...
Position: Call Centre Agent Location: Pretoria Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we re HIRING!! This role plays an integral part in our team, as you are the first point of contact between our customers and the Company and a...
Position: Sales Call Centre Agent Location: Pretoria Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we re HIRING! This role plays an integral part in our team, as you are the first point of contact between our customers...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center qual...
We are looking for someone who will be able to fulfil the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeously, handled efficiently, politely an...
Our Client in Umhlanga is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeou...
NB: This position is based in Umhlanga RocksWe are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answere...
Inbound customer service call center agent needed for Airline company RESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with customers both verbally and in writing. REQUIRE...
Job Description The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services. Provide Counselling Services Provide counsell...
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss! What You ll be DoingDo you have a passion for helping others & ensuring peace of mind? In this role, you ll work to resolve the customer s issues swiftly & handling customer enquiries telephonically and email correspondence. Key responsibi...
We are looking for an experienced for a 3 month contract at a Top leading bank in Sandton. Depending on overall performance and at the discretion of the client, a contract extension can be issued.If you have at least 2-3 years' credit vetting experience at one of the TOP 4 Banks ONLY on Credit Cards, able to work on a 3-month contract, willing to work shifts and 2 weekends monthly, clear criminal...
ENVIRONMENT: A Health Tech Solution Company based in Pretoria is actively seeking a dynamic Support Supervisor for the Call Centre. In this role, the Support Supervisor will work closely with the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, including its procedures and systems. Operationally, the Support Supervisor will oversee selected support agents, coordinating th...
Sales Consultant (Night Shift) Telesure Investment Holdings 2023-08-11 Gauteng Job Ref #: Night Shift Industry: Insurance Job Type: Permanent Positions Available: 23 TIH is the holding company of some of South Africa s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platf...
Call Centre Manager Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-139 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are currently seeking an experienced Call Center Manager to join our dynamic team in an inbound Emergency Contact Centre. Job Description Main Job Function:In this role, you will be responsible for overseeing the day-to-day operations of our Cal...
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