customer service agents western cape jobs

One of Africa's largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.Purpose of the JobYou will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coach...

MAN Automotive (South Africa) (Pty) Ltd, a wholly-owned subsidiary of MAN Truck & Bus AG in Germany, is a leading manufacturer of medium, heavy and extra-heavy trucks, as well as commuter buses and luxury coaches. The product has been represented in South Africa since the early 1960 s, initially through agents Meyer and Hiller. The South African operation has its headquarters in Isando as well as...

Job Purpose: To oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Customer Service Advisors. 1. Skills & Competency Requirements Grade 12/NQF4 Proficient in at least 3 of the South African Languages including IsiXhosa. 3 years' experience as a Team Leader/ Supervisor Intermediate Computer Skills Team management experience Coaching and Mentoring ski...

Luxury high end Inbound DMC is looking for a Team Leader based in Windhoek to successfully support the management of a team of Destination Specialists, lead the team to operationalise agent requests seamlessly and continuously improve service standards as well as successfully quote and operationalize profitable tour products for existing as well as new clients. Responsibilities: Sales Effectively...

To ensure that the scheme or organisation is protected from over-utilisation or inappropriate claiming by service providers that leads to abuse of member and scheme funds Accountabilities Continuous improvement: Provide clinical inputs on ex-gratia funding requests -Open, review and resolve all clinical queries and assessments through providing a clinical decision or requesting more information w...

These jobs were popular with other job seekers IGT Solutions Team Leader - Sales, Customer Services, Aviation Experience Cape Town Permanent Full Time Published: 1 day ago Market Related Non EE/AA Easy apply Introduction About Us: At IGT Solutions, we specialize in delivering transformative customer experiences for global brands using cutting-edge digital technologies. With a focus on the tourism...

Team Leader Service Desk - PNP Team Leader Service Desk Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environm...

Team Leader Service Desk - PNP Team Leader Service Desk Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client s contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environm...

Job Description Primary Job Duties & Responsibilities Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires providing excellent customer service on queries related to processing insurance policy related transactions new business, renewals, amendment, enquiries, etc. received from Customers Review and resolve policy cancellations, reinstateme...

We are seeking a dynamic and experienced 2IC - Senior Verification Officer to join our Verification Department, responsible processing verification requests from customers and agent, monitoring UK consultants and external verifiers. The ideal candidate will have a strong background in verification processes and a keen eye for detail. This role will involve overseeing the verification activities, ...

Job Purpose: To oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Customer Service Advisors. 1. Skills & Competency Requirements Grade 12/NQF4 Proficient in at least 3 of the South African Languages including IsiXhosa. 3 years' experience as a Team Leader/ Supervisor Intermediate Computer Skills Team management experience Coaching and Mentoring ski...

Senior Sales Representative (PAINT) Trade Redecoration - Western Cape - R28 000 to R 38 000 Per Month KEY RESPONSIBILITIES FOR POSITION To increase the Company's market share by strategically targeting industry stakeholders i.e. Managing agents, Body corporates, Asset owners, Property Groups and networking with large redecoration contractors and 3rd Party Specifiers. Sales generated will be large...

Well known luxury Inbound DMC is looking for a Destination Specialist based in Cape Town to successfully quote profitable tour products for existing as well as new clients. Responsibilities: Sales Secure business and effectively cost products Understand the market and margin control Build up and maintain agent and supplier relationships Source new products Develop own sales strategy to secure mor...

Compliance Operations Quality Assurance Speciialist Compliance Operations Quality Assurance Speciialist Mukuru has an opportunity available for a Compliance Ops Quality Assurance Specialist to join the Operations team based in Cape Town.As a Compliance Operations Quality Assurance Specialist, your role involves evaluating customer interactions across various channels, including calls, chats, and ...

Compliance Operations Quality Assurance Speciialist Compliance Operations Quality Assurance Speciialist Mukuru has an opportunity available for a Compliance Ops Quality Assurance Specialist to join the Operations team based in Cape Town. As a Compliance Operations Quality Assurance Specialist, your role involves evaluating customer interactions across various channels, including calls, chats, and...

Job summary : We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate will have strong leadershi...

As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal stakeholders, ensuring a seamless reservation process and exceptional customer experience. DescriptionReservation Manag...

Job Description Primary Job Duties & Responsibilities Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires providing excellent customer service on queries related to processing insurance policy related transactions new business, renewals, amendment, enquiries, etc. received from Customers Review and resolve policy cancellations, reinstateme...

Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz. Belmond Mount Nelson Hotel has long been regarded as one of the city s top five star h...

Do you remember the last time you had a good experience with customer support? What about a bad one? We are building tools to help businesses ensure that all experiences are excellent ones. We are pioneering the future of customer service technology and empowering organizations to deliver proactive customer experiences that are intuitive and secure. As a member of our small design team you will h...

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Team Leader - Insurance Call Centre (US Hours) at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 40...

Well known Inbound DMC is looking for a Destination and MICE Specialist to successfully quote profitable itineraries, manage and execute all meetings, incentives and events for existing as well as new clients. Sales Secure business and effectively cost products. Understand the market and margin control. Build up and maintain agent / supplier relationships. Source new products. Develop own sales s...

Are you someone who thrives on building connections, driving revenue, and shaping the future of hospitality and event management. If so, we have an exclusive opportunity tailored just for you. As an Account Executive, you'll step into a pivotal role where you'll be the mastermind behind fostering partnerships with key trade agents within the industry. From MICE companies to PCO s, production comp...

The Guest Relations Supervisor is responsible for ensuring that the Reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties and administrative tasks. KEY FOCUS AREAS Ensure that the Reception and Guest Relations team obtains all required reservation information prior to arrival, and follows up on arrival details on th...