call centre quality assurance jobs in gauteng

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying training needs for the agentsMust be able to...

The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-level query resolutions and engaging in system improvement recommendations. Requirements: Tertiary qualification (undergraduate Degree or higher) Good communication skills Strong reporting and advanced analytical skills...

Supervisor: Quality Assurance (Insurance) Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets. Position Description: Implement and monitor the QA process (Internal call centres QA) Conduct call assessments Trend Re...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Our well-establish client is looking for a Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and to action higher-level query resolutions and engage in system improvement recommendations. The full planning, implementation, maintenance, and upgrades of ag...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Our well-establish client is looking for a Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and to action higher-level query resolutions and engage in system improvement recommendations. The full planning, implementation, maintenance, and upgrades of ag...

Sales Centre ManagerDo you have managerial experience? Great knowledge of policy wordings? Read on!Aon South Africa is hiring a Sales Centre Manager, in the Sales and Marketing department based on a hybrid basis, from our Head Office in Sandton.The role of a Sales Centre Manager is to lead the Personal Lines Sales Centre in achieving new business targets, and to be responsible for continuous refi...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...

UDM International, a fast-paced direct marketing company is seeking a dynamic, driven, positive and hard-working individual to join the team! In-house training is provided with our amazing training team and coaches. Great weekly bonuses for being a top performer. Referral-based leads. No claw backs or desk fees. Great uncapped commission earn as much as youd like! Fully paid training, bonuses and...

Quality Assurance Motor Support (JG9) X2Johannesburg, Gauteng, South Africa Quality Assurance Motor Support (JG9) X22 positions are available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance Consultant Division: Motor Support: Quality Assurance. Reports to: First Line Manager: Quality Assurance. Job grade: 9 Location: JHB WHAT WILL YOU DO?The ...

Senior Underwriter: Commercial Lines DFA page is loaded Senior Underwriter: Commercial Lines DFA Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id JR-52073 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionProvide quality sales service and technical underwr...

Our client has an opportunity available for a Sales Advisor based in Centurion.Requirements:Ability to influence.Communicates effectively.Action oriented.Situational adaptability.Optimises work processes.Matric.RE Certificate.Short-term Insurance NQF Level 4 qualification or credits.2 years' experience within a sales outbound call centre.Fluent in English and one other official language.Complianc...

There is an exciting career opportunity available within a well-established insurance sales company, for a Sales Consultant, who will be based in Auckland Park, Johannesburg. What You'll be Doing The successful candidate will offer world class product and services to clients, whilst achieving sales targets in an outbound call centre environment. During a Typical Day, You'll. Consistently meet sal...

We have an exciting opportunity for an exceptional, highly motivated and target driven Team Leader to join our Customer Service team based in Sandton, Johannesburg. The main responsibility of the role is to ensure exceptional customer experiences while also driving team performance and achieving operational targets.Education A Matric certificate or Equivalent NQF Level 4 Qualification.FAIS accred...

Key Performance Areas ? Maintain Departmental Business Performance ? Oversee Departmental Personnel Processes ? Maintain Legal and Legislative Compliance ? Perform ad hoc Administrative Duties Key Tasks Conduct impactful learning interventions ? Present, facilitate and deliver effective learning interventions including formal training, online training, coaching or any other applicable learning me...

Section 14 Transfer Specialists is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas...

Section 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative idea...

Join Our Team as a Quality Assurance Maestro! Are you the ear that catches the rhythm of quality in every call? We're on the lookout for a vibrant Quality Assurance Consultant/Coach to join our dynamic team of Short-Term Insurance Sales Consultants!Purpose of the Job: You're the maestro ensuring a symphony of quality in our sales calls. Your role involves meticulous monitoring and review of insur...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...

The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the perform...

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call Centre QA)Conduct all assessmentsMonthly ...