Wed Mar 27 2024 08:30:21 GMT+0000 (Coordinated Universal Time)

call centre quality assurance jobs in gauteng

Quality Assurance Rep - UK Ops (GCCA Remote)

TransUnion LLC - Johannesburg, Gauteng

    What We'll Bring:This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on risk mitigation.What You'll Bring:Ensure that all TransUnion and government g...

    7 days agoneuvoo.com
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    Customer Care Supervisor

    Sandi Crowther Recruitment - Johannesburg, Gauteng

      Hyde Park, Gauteng. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team. The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-leve...

      5 days agoneuvoo.com
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      Customer Care Supervisor

      Sandicrowther Recruitment - Johannesburg, Gauteng

        Customer Care Supervisor4-- - 4--PermanentDURAdmin, Office & SupportGauteng, JHB - CentralR - R ( Provident Fund benefit)Hyde Park, Gauteng. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team.The Customer Care Supervisor will be responsible for monitoring,...

        6 days agoneuvoo.com
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        Campaign Manager (CM)

        Nedbank - Johannesburg, Gauteng

          Requisition Details & Talent Acquisition Contact 133068 - Busi Radebe Job Post End Date: 02 April 2024 Job Family Sales And Services Career Stream Call Centre (Service) Leadership Pipeline Manage Self: Professional Job Purpose Design and execute digital campaign journeys according to the campaign backlog. Coordinating with Marketing Managers across owned platforms. Executing on the Nedbank market...

          2 days agoneuvoo.com
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          Cross-Functional Quality Assurance Specialist

          Mukuru - Pretoria, Gauteng

            An exciting opportunity exists for a Cross-Functional Quality Assurance to join the Mukuru team in Pretoria. Quality Assurance Specialist will be responsible for quality assessing the cross functional, and sales teams. Improving theexisting and new processes and standard operating procedures, and customer retention within the teams. You wil lmonitor and assess the quality of customer interactions...

            22 days agoneuvoo.com
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            Manager- TCOE Customer Project Management.ICT COE

            MTN Group - Johannesburg, Gauteng

              To continuously improve the processes and operations that allow the Client Services teams to deliver MTN Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure though demand analysis, vendor performance analysis and process optimization. The role will be resp...

              5 days agoneuvoo.com
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              QA Consultant

              Energy at Work Projects - Johannesburg, Gauteng

                Join Our Team as a Quality Assurance Maestro! Are you the ear that catches the rhythm of quality in every call? We're on the lookout for a vibrant Quality Assurance Consultant/Coach to join our dynamic team of Short-Term Insurance Sales Consultants!Purpose of the Job: You're the maestro ensuring a symphony of quality in our sales calls. Your role involves meticulous monitoring and review of insur...

                27 days agoneuvoo.com
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                Manager Debt Collection: Team Lead

                Ntiyiso Consulting Group - Centurion, Gauteng

                  A Contact Centre Team Leader supervises the day-to-day delivery of the contact centre processes and services. The team provides a customer service experience for customers needing assistance regarding their municipality accounts in line with Ntiyiso Consulting's operational excellence standards, procedural compliance and customer experience expectations. In addition, the Team Leader oversees the ...

                  29 days agoneuvoo.com
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                  Quality Assurance Analyst (Call Centre)

                  CallForce - Johannesburg, Gauteng

                    The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...

                    30+ days agoneuvoo.com
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                    National Quality Assurance Manager (Call Centre)

                    CallForce - Johannesburg, Gauteng

                      The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the perform...

                      30+ days agoneuvoo.com
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                      Quality Assurance (Client Service Call Centre)

                      Isilumko Staffing - Johannesburg, Gauteng

                        Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?Applicants must have an RE5 Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre.Assess calls and achieve set assessment target.Keep record of sampled ...

                        30+ days agoneuvoo.com
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                        Quality Assurance Administrator

                        Ad Talent Africa - Johannesburg, Gauteng

                          This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call Centre QA)Conduct all assessmentsMonthly ...

                          30+ days agoneuvoo.com
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                          Quality Assurance Analyst

                          CallForce - Johannesburg, Gauteng

                            The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...

                            30+ days agoneuvoo.com
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                            Quality Analyst (Contact Centre)

                            Telebest - Sandton City, Sandton and Bryanston North

                              MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying training needs for the agentsMust be able to...

                              30+ days agoneuvoo.com
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                              QA Analyst (Call Centre)

                              CallForce - Johannesburg, Gauteng

                                The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...

                                30+ days agoneuvoo.com
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                                Team Leader: Inbound and Queries

                                Innovation Group - Johannesburg, Gauteng

                                  We have an exciting opportunity for an exceptional, highly motivated and target driven Team Leader to join our Customer Service team based in Sandton, Johannesburg. The main responsibility of the role is to ensure exceptional customer experiences while also driving team performance and achieving operational targets.Education A Matric certificate or Equivalent NQF Level 4 Qualification.FAIS accred...

                                  30+ days agoneuvoo.com
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                                  Sales Consultant (6 Month Contract)

                                  CallForce - Johannesburg, Gauteng

                                    There is an exciting career opportunity available within a well-established insurance sales company, for a Sales Consultant, who will be based in Auckland Park, Johannesburg. What You ll be Doing The successful candidate will offer world class product and services to clients, whilst achieving sales targets in an outbound call centre environment. During a Typical Day, You ll. Consistently meet sal...

                                    30+ days agoneuvoo.com
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                                    Sales Advisor

                                    Telebest - Centurion, Gauteng

                                      Our client has an opportunity available for a Sales Advisor based in Centurion.Requirements:Ability to influence.Communicates effectively.Action oriented.Situational adaptability.Optimises work processes.Matric.RE Certificate.Short-term Insurance NQF Level 4 qualification or credits.2 years experience within a sales outbound call centre.Fluent in English and one other official language.Compliance...

                                      30+ days agoneuvoo.com
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                                      Administrator Contributions

                                      Salt Employee Benefits - Johannesburg, Gauteng

                                        Purpose of the roleThe Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service provider...

                                        30+ days agoneuvoo.com
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                                        Administrator : Contributions

                                        Salt Employee Benefits - Johannesburg, Gauteng

                                          Purpose of role:Perform quality assurance based on the specialized requirements of the role. The incumbent should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Furthermore,engage in a professional manner whether it be verbal or face to face and have the ability to communicate via d...

                                          30+ days agoneuvoo.com
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                                          Data Administrator

                                          Salt Employee Benefits - Johannesburg, Gauteng

                                            Purpose of role:The incumbent must be able to perform quality assurance based on the specialized requirements of the role and have experience on the Everest system. Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Have the ability to engage in a professional manner whether it b...

                                            30+ days agoneuvoo.com
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                                            BPO Divisional Manager

                                            Energy at Work Projects - Johannesburg, Gauteng

                                              Are you a seasoned business process outsourcing industry leader that prioritizes results? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager. Duties & Responsibilities: BPO Opps ManagementDevelop and execute the overall operational strategy for the BPO...

                                              30+ days agoneuvoo.com
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                                              Section 14 Administrator

                                              Salt Employee Benefits - Johannesburg, Gauteng

                                                Section 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative idea...

                                                30+ days agoneuvoo.com
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                                                Section 14 Specialist

                                                Salt Employee Benefits - Johannesburg, Gauteng

                                                  Section 14 Transfer Specialists is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas...

                                                  30+ days agoneuvoo.com
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