Call Center Team Leader Jobs in Western Cape

RequirementBachelor's degree in business administration, management, or a related field. Master's degree is a plus.8 years' experience in a multi-national company at management Level.12 years' experience in customer serviceMust have proven experience with Logistics industryStrong understanding of EcommerceStrong understanding of customer service principles and practices.Excellent communication an...

Job Description - Training Manager (03U8H) Training Manager Training Manager Cape Town SA US hoursAt TTEC, we're all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role requires...

What will you do?This career opportunities are available at Santam Direct for a Client Service Consultant; the successful incumbent will be based in Bellville.The Client Service Consultant will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.What will make you successful in this role? Accura...

Learning and Leadership Development Manager Cape Town SA At TTEC, we're all about the Human Experience. Elevated. As a L&D Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Learning and Leadership Development (L&LD) Managers manage the operational a...

Zando was founded in 2012 and since then has grown exponentially to become South Africa's biggest online fashion store. Zando forms part of the Jumia Group, the leading e-commerce platform in Africa. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best p...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Good...

Job Description - Training Manager (03U8H) Training Manager Training Manager Cape Town SA US hours At TTEC, we're all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role require...

Hey there, here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels. If you're ready...

As a global premium leader in the fishing industry, the Oceana Group seeks to bring on board exceptional professionals who will help advance our mission to positively impact lives. Our core business is the catching, processing, marketing and distribution of canned fish, fishmeal, fish oil, lobster, horse mackerel, squid and hake. But that's just on the surface, deep down we are so much more. We a...

Job DescriptionJob DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.Key...

Job DescriptionCSR Responsibilities Receive incoming calls from customers who have a policy related question Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations Deliver appropriate sense of urgency when responding to customer requests Maintain professional etiquette and provide exceptional customer service when corresponding with...

RequirementBachelor's degree in business administration, management, or a related field. Master's degree is a plus.8 years' experience in a multi-national company at management Level.12 years' experience in customer serviceMust have proven experience with Logistics industryStrong understanding of EcommerceStrong understanding of customer service principles and practices.Excellent communication an...

Requirement Bachelor's degree in business administration, management, or a related field. Master's degree is a plus. 8 years' experience in a multi-national company at management Level. 12 years' experience in customer service Must have proven experience with Logistics industry Strong understanding of Ecommerce Strong understanding of customer service principles and practices. Excellent communica...

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they're on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. Leading and managing a team of Call Centre Agents to achieve client SLA requirements Continu...

Embassy Summer - 2024 USA and Canada Center ManagerJoin our winning team of global superstars in summer 2024Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and sur...

Job DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client's customers who interact with a WNS employee and provide insights back to the operations on opportunities to improve the overall customer journey.Key Responsib...

Job DescriptionMain purpose:The purpose of the Voice and Communications Trainer is to deliver on the required training needs identified for the assigned operational business units. Drive the communications needs analysis for Floor Support Teams for on-time and quality delivery Manage Trainee competency and quality Conduct TNI & TNA to program the modules as per the process needs Conduct TNI throu...

Job DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client's customers who interact with a WNS employee and provide insights back to the client and operations on opportunities to improve the overall customer journey.Ke...

Senior Operations Manager BPOSenior Operations Manager Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you have a passion ...

Our client in the BPO Call Centre is urgently looking for a Network Manger: This is a SME (Subject Matter Expert) role that ensures a seamless IT Network Management , helping business growth and creating value for business and their clients through IT intervention. Basic Requirements: 10 years of experience in Networking and Network security technologies with minimum 3 years in above capacity in ...

Hey there, here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels. If you're ready...

Applications are invited for the Helpdesk Agent Tier 1 position to be based in Worcester / Stellenbosch . PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries p...

!*!Training Manager Cape Town SA US hours At TTEC, we're all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role requires US working hours. Learning and Leadership Development (...

Call Centre - Team Leader/Team Manager