technical support call center jobs

As a L1 Call Centre Supervisor specializing in Battery Energy Storage Systems (BESS), you will be a key member of our support team, playing a crucial role in ensuring the seamless operation of our BESS products. Your primary responsibility will be to provide technical assistance to our customers, troubleshoot issues, and collaborate with internal teams to deliver top-notch support. This position ...

We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs. 12 month contract - 100% Onsite Process: Accountable for own work quality, stand...

We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs. 12 month contract - 100% Onsite Process: Accountable for own work quality, stand...

Johannesburg, South Africa | Posted on 02/08/2024 Alinta Tech Solutions (also known as Alinta Tech) is a Managed IT Support Services and Technology Solutions Provider. Our services include comprehensive IT support functions, Recruitment / Outsourced IT staffing and technology solutions designed to support the success and growth of small and medium-sized businesses. Alinta Tech is owned by Alintac...

Call Centre Agent: Direct Marketing (Insurance) Pretoria Permanent R7484 to R8484 p.m Call Centre Agent: Direct Marketing Salary: R7484 to R8484 p.m Our client in the insurance industry is looking for Call Centre Agents to do direct marketing. Responsibilities: 1. Market products and achieve sales target (TCF) Sell policies (in and out bound) Apply product knowledge Capture policy on system Atten...

A career opportunity exists at RTG TECHNICAL NIGEL, for the position of "CALL CENTRE SUPERVISOR" Answer / make vehicle related phone calls. Respond efficiently / accurately to received calls Listens actively, confirm, clarify information to ensure procedural activation of support staff. Constant follow up / feedback on received calls Use software / databases, relevant tools to ensure swift resolu...

A career opportunity exists at RTG TECHNICAL NIGEL, for the position of "CALL CENTRE SUPERVISOR" Answer / make vehicle related phone calls. Respond efficiently / accurately to received calls Listens actively, confirm, clarify information to ensure procedural activation of support staff. Constant follow up / feedback on received calls Use software / databases, relevant tools to ensure swift resolu...

The Communication Centre: Support Manager will contribute to the high standard of quality client service to both financial intermediaries and investors and manage a team of consultants. Leadership: Leading team members to achieve Client Service's strategic objectives Growing and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's Provide resolutio...

Our global client is a pioneering innovator in mineral processing solutions seeking an experienced South African Customer Support Specialist (Africa) to joing their team. Middle management position. Purpose of the role is to support existing customers through the provision of assistance and expert advice on how to maintain the company's mill relining systems. Duties will include quoting technical...

POSITION OVERVIEW MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's brands. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center customer service, technical support, or back-office experience is preferred. As p...

Duties:Omnichannel Customer Interaction Management- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.- Ensure seamless and consistent customer service across all c...

Duties:Omnichannel Customer Interaction Management- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.- Ensure seamless and consistent customer service across all c...

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service st...

Job Description This is a remote position. We re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructio...

Job Description This is a remote position. We re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructio...

Job Description This is a remote position. We re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructio...

Mission/ Core purpose of the Job: To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people managem...

Duties: Omnichannel Customer Interaction Management - Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms. - Ensure seamless and consistent customer service across al...

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service st...

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service st...

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service st...

POSITION DETAILS Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily upd...

PackageR22 000 per month plus commissionPermanent Position, HybridShiftsMonday - Friday 5 working days per weekKEY ACCOUNTABILITIESBrand ambassador for the clientEnsure customer service is provided at a high standardEnsure that all customers can communicate with ease by acting quickly and consistentlyDisplay your passion for service by always putting customers firstMake sure the customer is at th...

Package R30 000 per month plus commission Permanent Position, Hybrid Shifts Monday - Friday 5 working days per week KEY ACCOUNTABILITIES Brand ambassador for the client Ensure customer service is provided at a high standard Ensure that all customers can communicate with ease by acting quickly and consistently Display your passion for service by always putting customers first Make sure the custome...