service desk agent jobs

Craft Your Future with iOCO Infrastructure Services: More Than a Job, It's a Calling. We are currently seeking a proactive and customer-focused Service Desk Agent to join our team. The successful candidate will play a vital role in providing excellent customer service and technical support to end-users. This is a dynamic and fast-paced role that involves troubleshooting, ticket resolution, and ef...

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support,...

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are currently seeking a dedicated and customer-focused individual to join our team as a Service Desk Agent I. Key Responsibilities:Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.Ensure ...

Service Desk Agent I

SERVICE DESK ENGINEER The Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role. Key Responsibilities -Receive, log, validate and diagnose client requests, on full range of products and serv...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests, on full range of products and services ...

SERVICE DESK ENGINEER The Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role. Key Responsibilities -Receive, log, validate and diagnose client requests, on full range of products and serv...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests, on full range of products and services ...

DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7 The successful candidate's responsibilities will include, but are not limited to: Operational management: Refine and optimise the ITS Helpdesk human resource and capacity plan; Review and maintain ITS Helpdesk documentation; Coordinate and communicate service outages internal to ITS; Establish and maintai...

DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7 The successful candidate's responsibilities will include, but are not limited to: Operational management: Refine and optimise the ITS Helpdesk human resource and capacity plan; Review and maintain ITS Helpdesk documentation; Coordinate and communicate service outages internal to ITS; Establish and maintai...

Key Performance Areas would include, but are not limited to: Accurately communicate via telephone, Team Viewer, Any Desk, Email, Skype, etc. in clear informative written English, without the use of jargon Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own cus...

Westfalia Fruit Products situated at Midrand , has a vacancy for a suitably qualified and experienced IT Service Desk Agent . Reporting to IT service desk manager, the incumbent will be responsible for providing a higher-level service function on problem solving and advice to users of both new and established systems. Co-ordinates and ensures that training is provided for users. Liaises between t...

These jobs were popular with other job seekers NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS)DIVISION: SERVICE DESKDEPARTMENT: INFORMATION TECHNOLOGYPOSITION NUMBER: P000049POSITION: TEAM LEAD - IT SERVICE DESKPEROMNES GRADE: P9EMPLOYMENT TYPE: PERMANENT APPOINTMENT Duties & ResponsibilitiesPURPOSE OF THE POSITION:Provide a Service Desk and information communication technology installation, mainten...

Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact.We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied.What you'll do:Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved par...

Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact.We are seekingÂX3 Service Desk AgentsIto join our team. As a Service Desk Agent you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied.What you'll do:Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parti...

Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied. What youâ€ll do: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved...

Business unit, Department, Reporting Business Unit: Department: Job grade : OP2 Core Description Provide a service that will exceed the expectations of the Company's customers both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the corr...

Westfalia Fruit Products situated at Midrand, has a vacancy for a suitably qualified and experienced IT Service Desk Agent. Reporting to IT service desk manager, the incumbent will be responsible for providing a higher-level service function on problem solving and advice to users of both new and established systems. Co-ordinates and ensures that training is provided for users. Liaises between the...

Westfalia Fruit Products situated at Midrand, has a vacancy for a suitably qualified and experienced IT Service Desk Agent. Reporting to IT service desk manager, the incumbent will be responsible for providing a higher-level service function on problem solving and advice to users of both new and established systems. Co-ordinates and ensures that training is provided for users. Liaises between the...

PURPOSEMaintain and Support Information Technology Systems at RTT Group Branches and Customer SitesJOB OUTPUTS AND KEY PERFORMANCE INDICATORS 1. Daily TasksWeekly rotational shiftEnsure your on-time arrival and availability on site at the RTT JetPark.Perform various tasks as delegated by operations manager or supervisor.Answer inbound telephone calls within 30 seconds.Ensure all new incidents or ...

Functieomschrijving The Service Desk Agent is a technical role within the Service Desk which reports into the Service Desk Team Leader. Daily responsibilities include responding to in-bounds, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or r...

Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. Elevate your career by joining our Reservations department as a Sales Administrator. You will need strong administrative skills, both verbal and written. The main focus of this positions is to follow up on payments, systems and reporting and office management. Requirements: Matric Administrative diploma ...

An exciting opportunity exist for an experienced customer orientated Service Desk Agent, for a 12-month contract to join our Global Service Desk team based in Sandton, Johannesburg. As Service Desk Agent, the role focuses on being the first point of contact for business users who contact the IT Service Desk and troubleshoots basic end user issues on various software application, hardware, network...

Key Performance Areas would include, but are not limited to: Accurately communicate via telephone, Team Viewer, Any Desk, Email, Skype, etc. in clear informative written English, without the use of jargon Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own cus...