IT & Infrastructure The IT Support TechnicianReports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions. Semi-Skilled in technical supportResponsibilities include the following: Incident Management fu...
Job Description We are seeking a skilled L2 Support Agent/Supervisory with expertise in BMC Remedy to join our client. As an L2 Support Agent/Supervisory Remedy, you will be responsible for providing second-level technical support to end-users, supervising the L1 support team, and ensuring the smooth operation of BMC Remedy applications and systems. RESPONSIBILITIES: DR readiness review and test ...
We are seeking a skilled L2 Support Agent/Supervisory with expertise in BMC Remedy to join our client. As an L2 Support Agent/Supervisory Remedy, you will be responsible for providing second-level technical support to end-users, supervising the L1 support team, and ensuring the smooth operation of BMC Remedy applications and systems. RESPONSIBILITIES: DR readiness review and test (document TRP, p...
We are looking for a skilled L2 Support Agent/Supervisory with expertise in IFS (Integrated Financial System) to join our client. As an L2 Support Agent/Supervisory IFS, you will be responsible for providing second-level technical support to end-users, supervising the L1 support team, and ensuring smooth operations of IFS applications and systems. RESPONSIBILITIES: DR readiness review and test (d...
Job Description We are looking for a skilled L2 Support Agent/Supervisory with expertise in IFS (Integrated Financial System) to join our client. As an L2 Support Agent/Supervisory IFS, you will be responsible for providing second-level technical support to end-users, supervising the L1 support team, and ensuring smooth operations of IFS applications and systems. RESPONSIBILITIES: DR readiness re...
Xcede What will you be responsible for? * Facilitate the recovery of all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. * Manage persistent incidents from trend analysis and/or management escalations. * Proactively manage incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure where necessary. ...
Xcede What will you be responsible for? * Facilitate the recovery of all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. * Manage persistent incidents from trend analysis and/or management escalations. * Proactively manage incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure where necessary. ...