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One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.PurposeThe Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.They will have the responsibility for customer and governance aspects, as well as inte...

As the Senior Guest Experience Manager of this 5* Luxury Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include Provide Duty Management coverage. Attend to special guests (e.g. VIP...

CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related services. Ensuring the smooth functioning of the Centre by maintaining ...

Our client is looking for a User Experience Designer who is able to understand the client s business requirements and their technical limitations whilst always representing the user first. The integrated team works on a diverse client portfolio ranging from financial services to retail and beyond.What you ll be doing: Conduct testing of sample applications, websites, and software to assess user e...

Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Business Administration / Management / Communication / Operations Management Degree Clear Criminal and ITC Records Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term software Minimum 10 Years Call Centre Management Experience Background in Insurance and/or Emergency Assist i...

Minimum Requirements:Grade 12 certificate or equivalent Level 4 qualification issued by SAQABusiness Administration / Management / Communication / Operations Management DegreeClear Criminal and ITC RecordsComputer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term softwareMinimum 10 Years Call Centre Management ExperienceBackground in Insurance and/or Emergency Assist industr...

Senior Manager Customer Experience

Senior Manager: Customer Experience

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer service Customer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer serviceCustomer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high ...

These jobs were popular with other job seekersWe are a UK and SA based cloud telecoms business covering the entire product set hosted telephony, connectivity, mobile, etc. We are looking for talented sales staff to join our dynamic team selling into the UK market. Duties & ResponsibilitiesTasks will include: Manage, Retain and Grow revenue in line with SCG's growth targets against an assigned set...

Senior Manager: Customer Experience AVAF page is loaded Senior Manager: Customer Experience AVAF Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15964245 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our...

Senior Manager: Customer Experience AVAF page is loaded Senior Manager: Customer Experience AVAF Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15964245 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our...

Manager - Customer Service Experience page is loaded Manager - Customer Service Experience Apply locations Cape Town time type Full time posted on Posted 3 Days Ago job requisition id JR001102 Oversees and manages the overall operation of the customer service centre in support of our Retail, C&I, Aviation, and Lubricants businesses within South Africa and Botswana. Develops and leads a cohesive c...

Manager - Customer Service Experience page is loaded Manager - Customer Service Experience Apply locations Cape Town time type Full time posted on Posted 3 Days Ago job requisition id JR001102 Oversees and manages the overall operation of the customer service centre in support of our Retail, C&I, Aviation, and Lubricants businesses within South Africa and Botswana. Develops and leads a cohesive c...

Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To develop tactical strategy and delivery plan...

User Experience (UX) Designer - JhbJob SummaryOur client based in Johannesburg is looking at expanding their team and looking for an energetic User Experience (UX) Designer . Â Â You will be joining the business at an exciting period of growth and transition and support its customers with general queries and complaints. The User Experience (UX) Designer is responsible for developing intuitive, us...

.When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:To effectively manage, lead and facilitate the end-to-end delivery of customer experience projects and initiatives for various portfolios and campaigns. The incumbent must focus on both the commercial and technical tasks to ensu...

. When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: To effectively manage, lead and facilitate the end-to-end delivery of customer experience projects and initiatives for various portfolios and campaigns. The incumbent must focus on both the commercial and technical tasks to e...

. When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: To effectively manage, lead and facilitate the end-to-end delivery of customer experience projects and initiatives for various portfolios and campaigns. The incumbent must focus on both the commercial and technical tasks to en...

.When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:To effectively manage, lead and facilitate the end-to-end delivery of customer experience projects and initiatives for various portfolios and campaigns. The incumbent must focus on both the commercial and technical tasks to ensur...

Select how often (in days) to receive an alert: At Vodacom, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and ...

Senior User Experience Designer Trilogy (Remote)Senior User Experience Designer Trilogy | Crossover | SouthAfrica Crossover is the world's #1 source of full-time remotejobs. Our clients offer top-tier pay for top-tier talent. We'rerecruiting this role for our client, Trilogy. Have you got what it... Login to continue Crossover is the world's #1 source of full-time remotejobs. Our clients offer to...

Premium employer looking for the skills of a CX Manager with the focus on defining strategy, shaping customer experiences, driving profits, and mitigating risks. Serve as the Subject Matter Expert for customer experience/behaviour. Degree in Psychology or Marketing, experience and a passion for enhancing customer journeys required. If you have not received a response in 2 weeks, please consider y...