Manager Contact Centre, Customer Collections Job Overview Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To manage the operational environment, performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment, so as to ensure implementation of the Business Unit Strategy and objectives. Qualificati...
Business Segment: Personal & Private Banking Provide support to the user experience team and contribute to the delivery of a seamless user experience by understanding product requirements, prototyping and testing product design.Design software and platforms that meet the identified product requirements by combining interfaces and workflows to enhance user experience.Develop design solutions as pa...
User Experience Manager - JhbFull job descriptionJob DescriptionTo build and maintain relationships for the purposes of reciprocally managing expectations, sharing knowledge, diverse insights and motivates the User Experience resources to ensure the User Experience ecosystem throughout the group operates effectivelyHello future User Experience Manager,Welcome to FNB, the home of the #changeables....
As the Customer Experience Manager for our Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers to address operational challenges, manage incidents effectively, and drive continuous improvemen...
Criteria: Bilingual- English and Afrikaans Ability to work well under pressure and be target driven Excellent communication Skills (able to communicate on Executive Management Level) Excellent Computer skills- Excel, power point, Ms office Minimum of 5 Year Motor Retail Experience Customer Handling/ Relations Experience Post Matric Qualification Drivers LicenceResponsibilities and duties Dealing ...
P.T. Customer Experience Manager page is loaded P.T. Customer Experience Manager Apply locations Denham Springs-10075 Crossing Way, Ste 620 time type Part time posted on Posted 3 Days Ago job requisition id R00251543 Store - DENHAM SPRINGS, LADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. M...
P.T. Customer Experience Manager page is loaded P.T. Customer Experience Manager Apply locations Denham Springs-10075 Crossing Way, Ste 620 time type Part time posted on Posted 3 Days Ago job requisition id R00251543 Store - DENHAM SPRINGS, LADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. M...
Cape Town, South Africa | Posted on 12/01/2024 Developing and maintaining designwireframes (basic mock-ups of applications) and specifications. Collaborating with Designers &Developers to create user-friendly software. Defining interaction models, user taskflows, and User Interface (Ul) specifications. Research the latest visual design, Uland interaction concepts, presentation layer technologies,...
Guest Experience Manager
As a proud Walmart-owned company, Massmart offers more than just a job; it's a place where you can create a real impact on our customers' lives and your own. Now is your chance to take the next step in your career journey!This is an exciting time to join our World.Our core Values Respect, Integrity, Service and Excellence, are evident in our everyday work environment.We are a merchandise Led busi...
Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...
Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...
Full-timeCompany DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Pack...
The Senior Manager Customer Experience will interface with Operations Delivery and Optimisation roles to ensure data driven KPIs are established, implemented and monitored. Will be responsible for customer and governance and integrated planning enterprise wide. Will be responsible for overseeing the overall experience customers have during their interaction. Ensuring customers are satisfied, loya...
One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department. Purpose The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs. They will have the responsibility for customer and governance aspects, as well as i...
One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.PurposeThe Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.They will have the responsibility for customer and governance aspects, as well as inte...
JD Specialized Recruitment is partnering with a company with two high-end lodges in Namibia to recruit a dynamic GUEST EXPERIENCE MANAGER Responsibilities Providing activities on the reserve and ensuring they are managed flawlessly. This would also include excursions in Etosha plus the development of other Tourist activities. Quality control to ensure company standards are maintained and exceeded...
As the Senior Guest Experience Manager of this 5* Luxury Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include Provide Duty Management coverage. Attend to special guests (e.g. VIP...
Our client is looking for a User Experience Designer who is able to understand the client s business requirements and their technical limitations whilst always representing the user first. The integrated team works on a diverse client portfolio ranging from financial services to retail and beyond.What you ll be doing: Conduct testing of sample applications, websites, and software to assess user e...
Junior Customer Experience Manager
Senior Manager Customer Experience
Senior Manager: Customer Experience
Senior Manager: Customer Experience AVAF page is loaded Senior Manager: Customer Experience AVAF Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15964245 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our...
Manager - Customer Service Experience page is loaded Manager - Customer Service Experience Apply locations Cape Town time type Full time posted on Posted 3 Days Ago job requisition id JR001102 Oversees and manages the overall operation of the customer service centre in support of our Retail, C&I, Aviation, and Lubricants businesses within South Africa and Botswana. Develops and leads a cohesive c...