multichoice contact centre jobs

At Talksure we are all about #wantmore. More commission, incentive bonuses and more career growth opportunities.With our commission and bonus structure, our contact centre agents earn more and can achieve more. Aiming high is easy with a good work ethic, positive attitude, great support structure and even better earning potential.Job Requirements:Excellent communication skillTarget driven6 months...

At Talksure we are all about #wantmore. More commission, incentive bonuses and more career growth opportunities. With our commission and bonus structure, our contact centre agents earn more and can achieve more. Aiming high is easy with a good work ethic, positive attitude, great support structure and even better earning potential. Job Requirements: Excellent communication skillTarget driven6 mon...

MatricTravel and Tourism Diploma advantageous5 years' experience in contact centrePrevious experience handling USA and or International campaigns in a contact centreManage teams between 15 - 25 agentsLead, guide, coach and support the teamMust be able to work shift work as this is a 24 hour call centre

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 20h00Saturday & Sunday: 09h00 18h00Experience is not necessarily required as training will be provided but this will be a benefit.

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA. Minimum Experience: 1 - 2 years experience in a similar environment

Primary Role The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role Reporting Team LeaderKey responsibilities ...

Requirements: Grade 12 A Diploma/Certificate in Supervisory Management Diploma/Certificate Knowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive) 4 years overall experience required for the role 2 years of the overall experience should be as a second in charge (2IC) to a Team Leader Responsibilities: Ensure agent and team achievement against set KP...

Requirements: Grade 12A Diploma/Certificate in Supervisory Management Diploma/CertificateKnowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive)4 years overall experience required for the role2 years of the overall experience should be as a second in charge (2IC) to a Team LeaderResponsibilities: Ensure agent and team achievement against set KPI tar...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying training needs for the agentsMust be able to...

RESPONSIBILITIES:? Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual;? Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe (e.g. 14 working days);? Monitoring generating of cases on dashboard and foll...

Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full HR function Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full HR function Matric 3 year qualification in HR essential and not negotiable 3 to 5 years experience in HR as a generalist 2 years experience in Contact Centre HR - full function (Recruit...

Contact Centre Team Leader Ignition Group 2023-07-06 Umhlanga Job Ref #: IG-152 Industry: Telecommunications Job Type: Permanent Positions Available: 1 Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look...

The purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images received daily.Key Activities:Handle telephone and email/web queries within standards and service level agreementsCorrectl...

MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre

MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre

The purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images received daily. Key Activities: Handle telephone and email/web queries within standards and service level agreements Corre...

Contact Centre team Leader Ignition Group 2023-05-25 Umhlanga Job Ref #: IG-130 Industry: Telecommunications Job Type: Permanent Positions Available: 1 Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look...

Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full HR function Matric 3 year qualification in HR essential and not negotiable 3 to 5 years experience in HR as a generalist 2 years experience in Contact Centre HR - full function (Recruitment / admin / performance management / ATR / EE reports / employee relations etc)

Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full HR function Matric 3 year qualification in HR essential and not negotiable 3 to 5 years experience in HR as a generalist 2 years experience in Contact Centre HR - full function (Recruitment / admin / performance management / ATR / EE reports / employee relations etc)

Description Requirements Grade 12 or equivalentProficiency in relevant computer applications 1- 3 years of experience in call centre environmentKnowledge of customer service practices and principlesPay attention to detailBe diligent, timely and professionalStrong listening, verbal and written communication skills Work Level Junior Job Type Permanent Salary Market Related EE Position No Location F...

1st CALL GROUP is seeking an experienced Call Centre Trainer to join our dynamic Learning and Development Department. Have you been a call centre classroom trainer/facilitator for over a year? Do you have training/coaching/development experience within