management customer support western cape jobs

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user i...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user i...

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Team Leader - Insurance Call Centre (US Hours) at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 40...

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager. Job Purpose: To support the Store Manager in ensuring the efficient oper...

Electrum Cape Town, Western Cape, South Africa Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and w...

To ensure effective and efficient resolution of all logs assigned according to agreed service levels in order to minimise the effect of technology disruptions to users. Effective logging, diagnosis and resolution of desktop related calls in order to ensure customer service rendered Ensure adherence to service level agreements in order to maintain effective customer service Provides technical guid...

Head of Operations (Western Cape) Head of Operations - (WC)Work With The BestMerchants is a leading BPO solutions provider, specialising in customer experience and customer interactions. We Design, Build and Operate Award Winning Contact Centres.Are you ready to take the next step in your career?The purpose of this position is to take overall responsibility for the performance and ongoing develop...

ATNS is seeking candidate to provide overall business unit and operational leadership in the provision of Air Traffic Services at George Airport and implementation of regional strategy and policies aligned to the vision and overall business strategy of ATNS. Major Activities Provide operational leadership to the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Deli...

To efficiently manage the end-to-end process of loading and maintaining pricing data in the Trusted Price Dashboard to provide the Foods business with a single source of pricing to enable the buying teams in effectively executing the Foods Pricing Strategy. This role will provide the information to equip stakeholders to make sound commercial decisions. A thorough understanding of our products and...

Key Accountabilities / Principal Responsibilities Primary Duties Processing of faults and incidents on the CAFMS Ensure all calls, however received, are logged onto the computer aided facilities management system Escalation of high priority calls to appropriate operational representatives Processing individual records from creation to closure including identifying the fault/incident in technical ...

Key Accountabilities / Principal ResponsibilitiesPrimary DutiesProcessing of faults and incidents on the CAFMSEnsure all calls, however received, are logged onto the computer aided facilities management systemEscalation of high priority calls to appropriate operational representativesProcessing individual records from creation to closure including identifying the fault/incident in technical terms...

JOB PURPOSE As the first point of contact, you will be responsible for providing an excellent customer experience at all times, offering proactive solutions to any issues or concerns our customers might face. You will be required to respond to phone calls as well as webchat/email queries from international customers, in English, making sure their bookings, re-bookings or cancellations run smoothl...

Job summary : We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate will have strong leadershi...

Job Number 24078410Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable exper...

Management Accountant Remuneration: negotiable depending on experience Location: Cape Town, Epping 2 Industrial Education level: Degree Job level: Mid/Senior Own transport required: Yes Type: Permanent Company: Modern Hair & Beauty The management accountant will be primarily responsible for financial planning and analysis, management reporting, cost management and control, financial performance a...

Paarden Eiland, Cape Town, South Africa | Posted on 23/04/2024 Salary R47 000 - R58 000 CTC depending on experience Remuneration Term Per Month State/Province Western Cape Country South Africa Job Description We are looking for a CRM (Customer Relationship Management) Specialist/Manager to play a key role in maintaining and developing the customer base of a leading luxury retailer. You'll have a ...

Support Services Co-ordinator Atlantis - R18 500 to R22 500.00 (Provident Fund after 6 months employment Employer 8 % & Employee 7.5 %As a Support services coordinator in charge of Support Services at our Motorhome manufacturing factory, you will play a crucial role in ensuring the smooth operation of our support functions. Your primary responsibilities will include analyzing and optimizing vario...

Paarden Eiland, Cape Town, South Africa | Posted on 23/04/2024 We're hiring a professional and dedicated Customer Experience Manager for a leading lifestyle retailer. You'll be pivotal in upholding the company and brand's reputation for excellence by driving customer experience strategy and delivering exceptional customer service in an omni-channel environment. This is a permanent opportunity, ba...

Optivet, previously known as Bev Meekel Consulting was founded by Bev Meekel in 1999. Bev successfully established a reputable and ethical Optometry and Veterinary Recruiting business with an extensive database and excellent track record. BEV s FAREWELL Amanda Giessing and Deshnie Chetty have taken over the reins since July 2019. We endeavour to take Optivet to the next level of excellence and ha...

WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Junior Operations Manager - Audit Support Contact Centre (US Hours) at WNS.Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain e...

TIER 1 CUSTOMER QUALITY ENGINEER (Automotive) ATLANTIS, Western Cape R30 000 R35 000 Per Month Negotiable based on Qualification and relevant years of experience Our Client, a highly reputable Global Automotive concern is currently in search of a passionate and customer focused Customer Quality Engineer to join their dynamic team. RESPONSIBILITIES Prepare the daily report for the scrap review mee...

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager. Job Purpose: To support the Store Manager in ensuring the efficient oper...

Leading Tour Company is looking for a Business Development and Sales Support who will be responsible for supporting the business and the effective selling of company products and services to their customer base. This position is based in Cape Town.The key focus is to reach overall business sales targets. In this role you will be required to generate sales leads, contact potential customers and nu...

About YocoYoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We're breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solut...