jobs in customer experience

Job Purpose:The successful candidates' core function will be to assist with the customers' inquiries and concerns.Duties:Answering incoming customer calls with care and understanding.Determining the proper diagnosis and generating the relevant work order on the ERP system.Allocate and dispatch a team member to address the work order.Provide immediate feedback to the customers based on expected re...

Job Purpose:The successful candidates' core function will be to assist with the customers' inquiries and concerns.Duties:Answering incoming customer calls with care and understanding.Determining the proper diagnosis and generating the relevant work order on the ERP system.Allocate and dispatch a team member to address the work order.Provide immediate feedback to the customers based on expected re...

It's fun to work in a company where people truly BELIEVE in what they're doing!Provide exceptional Customer Service and uphold the company values with the community.Matric Grade 12.12-18 months face-to-face customer service experience Competencies: High energy levels 1 High attention to detail Ability to think on your feet when resolving problems Customer service centric Sense of urgency Professi...

Overview Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry.As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upsell...

Matric and 5 years customer service working experience is requiredWord, Excel and Powerpoint skills are essentialValid drivers license and own transport You will support the Technical Advisor, the Team Leader, the Customer Service staff and Sales teamYou will attend to customer service requirements, customer queries and complaintsArrange and co-ordinate service attendances for equipment servicing...

My client is a dynamic and vibrant player in South Africa's financial services industry. They are passionate about financial services and the good it can do. Duties: Design and evaluate the client experience across various touchpoints in Client Operations with a focus on enhancing client junctions, communication and improving their new business, servicing and claim journeys. Champion the Customer...

Duties and responsibilities Manage a portfolio of existing clients and accountsAlways offer first class customer serviceProviding a variety of quotations to clients.Following up quotations each morning to ensure we have provided what was required and offer any further helpWhen a quotation is cancelled try to find out if there is anything we could have done.Requirements:Customer service orientatio...

Duties and responsibilitiesManage a portfolio of existing clients and accountsAlways offer first class customer serviceProviding a variety of quotations to clients.Following up quotations each morning to ensure we have provided what was required and offer any further helpWhen a quotation is cancelled try to find out if there is anything we could have done.Requirements:Customer service orientation...

Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touch-points. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes.Key Responsibilities:Define and communicate the service framework to ensu...

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps c...

Job Description If you are a German speaker with experience in customer service and inside sales, we have an exciting new job opportunity for you! A leading media house are on the lookout for a German speaking Customer Service Account Manager to join their team in Cape Town, South Africa . You ll be a part of creating and delivering amazing customer experiences while you also get an award-winning...

DB Schenker s unparalleled network gives us a local, regional, and global presence in nearly every business market. For over a century, we ve provided innovative logistics solutions for all modes of transportation. We invite you to learn more about our business by exploring our latest news.Responsibilities Ensure the accurate and timely movement of ocean freight to- and from specific locations wi...

Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touch-points. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes. Key Responsibilities: Define and communicate the service framework to en...

Technical Customer Support Associate (Cybersecurity, networking and Microsoft experience essential) Mimecast Mimecast enables 42,000 organizations globally to Work Protected, helping to secure what's most vulnerable - communications, people, and data. View company page We are looking for a highly motivated Associate Technical Support Engineer to join ourglobal support team, and provide first-line...

About Us: Ready to soar with a rapidly expanding brand powerhouse? Join our team as a Customer Support Representative and become an indispensable part of our journey to greatness! We're committed to delivering unparalleled service to our valued customers, and we're counting on your passion and dedication to help us scale new heights. Responsibilities: Swiftly respond to customer inquiries via ema...

Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further we re searching for a vibrant and enthusiastic German speaking Customer Service Support Specialist to join this team in Cape Town, South Africa . Ready to embark on an adventure? Don t miss this job opportunity to make dreams come true for their German speaking traveller...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs). 1 - 2 years experience in a similar environment...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs). 1 - 2 years experience in a similar environment...

About Us: We're seeking a Customer Support Representative who'll be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and providing stellar support across various channels.This role demands superb communication skills, empathy, and an unwavering commitment to excellence.Responsibilities: Swiftly respond to customer inquiries via email, live chat, and phone,...

To lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strate...Responsibilities: Operational Planning: Develop and implement strategies to achieve a mean time to resolve of less than 1 day. Identify and inte...

Job Title: Bookkeeper with Account Management Experience Location: Remote (EST Timezone) Working Hours: Monday - Friday, 8:00 am -5:00 pm EST About the Role: This role will be focusing on the Short-Term Rental (STR) Property Manager segment of our business with the goal of providing a great initial experience with our company to new clients and delivering their file to our production team with cl...

Scope Markets is a rapidly expanding Group of companies providing online trading services, with regulated entities and operational hubs around the world. Scope Markets aims to provide the best in class trading infrastructure to cater to the needs of all types of clients from the beginners to the very ultimate institutional traders. We are extraordinarily proud to provide cutting-edge technology, ...

Join Jem as our Customer Support Coordinator! We are a forward-thinking startup on a mission to build the ultimate HR system for deskless workforces. If you are a skilled and ambitious individual who thrives on challenges, apply below to be part of our exceptional development team and contribute to building this extraordinary product. About The Role The role will work directly with our customers ...

Duties & Responsibilities Collecting and analysing customer data Tracking sales representatives activities Managing sales pipeline / opportunities for sales representatives Using CRM systems to manage relationships. Developing new ways to meet customers needs. Handling customer complaints Overseeing the interactions between customers and key team members, such as Customer Service Representatives ...