it call centre jobs in cape town

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they're on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. Leading and managing a team of Call Centre Agents to achieve client SLA requirements Continu...

The ideal candidate must be Confident, Ambitious, Honest, Loyal, Conscientious, Determination, Humble, Kind, and Energetic. The Store Manager will be responsible for leading a team of sales associates and ensuring the smooth and successful operation of the store. With a focus on delivering exceptional customer service, driving sales, and maintaining the brand image, the manager will play a crucia...

JOB PURPOSE As the first point of contact, you will be responsible for providing an excellent customer experience at all times, offering proactive solutions to any issues or concerns our customers might face. You will be required to respond to phone calls as well as webchat/email queries from international customers, in English, making sure their bookings, re-bookings or cancellations run smoothl...

Operations Manager - Insurance Call Centre - US Hours - Cape TownFull job descriptionCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professiona...

WNS (Holdings) Limited (NYSE: WNS)is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logist...

RequirementBachelor's degree in business administration, management, or a related field. Master's degree is a plus.8 years' experience in a multi-national company at management Level.12 years' experience in customer serviceMust have proven experience with Logistics industryStrong understanding of EcommerceStrong understanding of customer service principles and practices.Excellent communication an...

Our client in the financial services industry is seeking a Client Services Administrator to join their team. You will be responsible for dealing with queries and complaints i.e. dealing with incoming calls, returning calls, following up on requests, translating written correspondence into English etc.

Branding Consultant/Sales positions available (not a call centre)

Leading Tour Company is looking for energetic, well-travelled, passionate individuals who love everything about travel and who have a passion for turning holiday dreams into reality. The travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, in line with...

Lead the provisioning and administration of facilities management for multiple sites and contribute to policy formulation. The management of the contracted maintenance, security, and cleaning service providers, through their site supervisors, to ensure the delivery of service within agreed budgets. The maintenance and monitoring of procedures and records relating to the building s fabric, mechani...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer service Customer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high...

DescriptionDMS CAMPAIGN (Digital Media Solutions) - USA night shiftWhat they will be doing -Lead generation from an existing client base/Cold calling for medical insurance and other campaignWhat their typical Day will look like:Read from a scripted pitchTransfer warm leads to the USA teamWork towards exceeding transfer targetsEnsure high quality standards are adhered toMatric12 months outbound sa...

Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town. The purpose of this role is to ensure that the client services service levels are maintained within Contact Centre. Lead and manage a team of Client Service Consultants within the larger Client Services team. The incumbent m...

Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insuran...

Leading Tour Company is looking for energetic, well-travelled, passionate individuals who love everything about travel and who have a passion for turning holiday dreams into reality. The travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, in line with...

Job Number 24078410Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable exper...

Senior Director, Search Marketing (Cape Town) WebFX is a proud Google Premier Partner with 6 offices in the US as well as one in Guatemala and another in Cape Town, South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech com...

Leading Tour Company is looking for energetic, well-travelled, passionate individuals who love everything about travel and who have a passion for turning holiday dreams into reality. The travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, in line with...

My client in Cape Town requires a Technical FM to provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction. Grade 12 Appropriate Electrical Tertiary qualification: NDip / Suitable trade test- discipline Must be red seal qualified Wireman's Licence: Single Phase and Three Phase Min 5 year experience in facilities environment, bui...

Student Journey Officer/ Call Centre (Academics) (JB4368) Cape Town, Century City Market Related As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate. Think of yourself as a student's personal guide and helper during their academic journey. Skills and Qualifications: Education: Grade 12 Experience: Ideally, you've worked in custom...

Overview:We're a debt review company operating in Cape Town CBD since 2015. Our vision is to empower South Africans to live better lives through financial stability. We're looking for trustworthy employees to help deliver to our clients a service that assists them to become debt-free and gain financial freedom. By encouraging our people to become the leaders of tomorrow, we can create a better So...

SALES AGENT NIGHT SHIFT Looking for a job to challenge your excellent customer service skills? Look no further.....We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...Job Description...

Job Number 24078410 Job Category Rooms & Guest Services Operations Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable...

Our client in the financial services industry is seeking a Workflow Administrator to join their team on a fixed term contract. You will be responsible for preparing of incoming documentation for scanning, scanning, preparation of correspondence for distribution to clients, indexing all client requests etc. Min 1 year experience in scanning and indexing within a call centre back office environment...