inbound contact centre jobs

Service Consultant - Health ProfessionalsKey PurposeTo take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.Areas of responsibility may include but not limited to Operate mainly in the office (may be required to visit a provider offsite) Taking calls and dealing with Disc...

Job DescriptionRole Purpose The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or Outbound call handling, Sales and Service. Candidates will be dealing with motivated car sellers that would like to trade their vehicles via inbound calls / online platform ...

Role and Responsibilities: You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: -The Technic...

Promote sales and enhance customer satisfaction by efficiently managing internal sales processes and providing professional support and consultation to customers and staff. Minimum Requirements and Qualifications: Matric / Grade 12 3 years experience in customer service, including sales and lead generation Computer literate in MS Office, SAP experience is advantageous Ability to work shifts and a...

Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 1,097,735.00 EE position: No Introduction Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget managemen...

Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 1,097,735.00 EE position: No Introduction Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget managemen...

The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional manner, providing updates, and ensuring that clients are aware of the actions that are being underta...

The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional manner, providing updates, and ensuring that clients are aware of the actions that are being underta...

An opportunity exists within our Customer Care Centre for a Customer Care Centre Consultant. Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & Exte...

An opportunity exists within our Customer Care Centre for a Customer Care Centre Consultant. Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & Exte...

Our client provides specialized and bespoke business services, including receivables management, payment processing, and customer services, through scalable and flexible low-cost operations.The inbound customer service, outbound sales, customer service, collections, legal service, and other diverse offerings to their global customers are provided out of multiple sites across South Africa, Austral...

Description IMPORTANT NOTE: This vacancy has been ring-fenced and only OMF employees who are potentially impacted by the proposed OMF Operating Model Review may apply. Applications outside of this process will not be considered.Responsible for telesales of Old Mutual Finance products to individual clients in the micro-lending mass market. Maintains relationships with internal and external stakeho...

The Product, Sales and Marketing division in Cape Town currently has Learnership for Junior Sales Support Administrators reporting to Sales Support Team Managers, who will be responsible for providing sales administrative and customer support. This Learnership will be from 01 July 2022 to 31 June 2023. Once completed, you will receive an NQF 3 Certificate in Contact Centre Support Responsibilitie...

About the job Ndebele Speaking Customer Service AdvisorOur client based in Century City is seeking Ndebele Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an ...

About the job Tsonga Speaking Customer Service AdvisorOur client based in Century City is seeking Tsonga Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an in...

About the job Sepedi Speaking Customer Service AdvisorOur client based in Century City is seeking Sepedi Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an in...

About the job Swati Speaking Customer Service AdvisorOur client based in Century City is seeking Swati Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbo...

Full-timeCompany DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Pack...

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA.... Minimum Experience: 1 - 2 years experience in a similar environment... ....

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA.... Minimum Experience: 1 - 2 years experience in a similar environment... ....

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA. Minimum Experience: 1 - 2 years experience in a similar environment

Our client based in Century City is seeking Swati Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract an...

Our client based in Century City is seeking Sepedi Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract a...