inbound call centre jobs in south africa

Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST SPEAK ENGLISH AND ANOTHER AFRICAN LANGUAGE ...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Bellville, Western Cape, South Africa Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in tec...

The Collinson Group the Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships.Some of our products and services include Priority Pass, the world's largest independent airport VIP lounge access program with 800 lounges globally and Columb...

About the jobThe Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this position is also responsible for the effective management of escalations and complaints from clients. Support Agents deal mainly ...

Creating purposeful careers as we build the future of contact centre solutionsCustomer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.The successful applicant w...

Creating purposeful careers as we build the future of contact centre solutionsCustomer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.The successful applicant w...

Senior Group Manager - Call Centre Operations Night Shift WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key indus...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west, Hermanstat. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales, who can Afrikaans.Key Responsibilities:- Conduct outbound calls to customers to promote products and services- Provide exceptional ...

Contact Centre Team CoachBased in RandburgFixed term contractThe position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is deliv...

Contact Centre Team Coach Based in Randburg Fixed term contractThe position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is del...

Contact Centre Team Coach Based in Randburg Fixed term contract The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is de...

Contact Centre Team Coach Based in Randburg Fixed term contract The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is de...

A vacancy exists for an Inbound Client Contact Centre and Correspondence Administrator in our Client Contact Department based in Claremont. Applicants must have a thorough understanding of medical aid operations or insurance policy administration and operations. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of provid...

Main job function CORE PURPOSE OF THE JOB To oversee the central operations department which consists of 8 key functional area of the bank. This role is pivotal in ensuring the smooth and compliant operation of the Bank's services in alignment with regulatory requirements and Bank policies. KEY PERFORMANCE AREAS Exchange Control:Monitor, manage, and control Foreign Exchange Operations within the ...

Main job functionCORE PURPOSE OF THE JOBTo oversee the central operations department which consists of 8 key functional area of the bank. This role is pivotal in ensuring the smooth and compliant operation of the Bank's services in alignment with regulatory requirements and Bank policies.KEY PERFORMANCE AREASExchange Control:Monitor, manage, and control Foreign Exchange Operations within the scop...

Contact Centre Team Coach Based in Randburg Fixed term contract The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is de...

We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Provide support and assistance to other internal teams Keep brokers up to date with changes and handle related queries Share information with customers to build their understanding of pro...

Main job function CORE PURPOSE OF THE JOB To oversee the central operations department which consists of 8 key functional area of the bank. This role is pivotal in ensuring the smooth and compliant operation of the Bank's services in alignment with regulatory requirements and Bank policies. KEY PERFORMANCE AREAS Exchange Control: Monitor, manage, and control Foreign Exchange Operations within the...

Main job function CORE PURPOSE OF THE JOB To oversee the central operations department which consists of 8 key functional area of the bank. This role is pivotal in ensuring the smooth and compliant operation of the Bank's services in alignment with regulatory requirements and Bank policies. KEY PERFORMANCE AREAS Exchange Control: Monitor, manage, and control Foreign Exchange Operations within the...

WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, C...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales. Key Responsibilities: - Conduct outbound calls to customers to promote products and services - Provide exceptional customer service b...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:- Conduct outbound calls to customers to promote products and services- Provide exceptional customer service by a...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west, Hermanstat. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:- Conduct outbound calls to customers to promote products and services- Provide exceptional customer service by...

Our client, a leading pharmaceutical company is looking for the services of seasoned Pharmacist Order Processing Manager for their operations in the Western Cape. - Assist with daily quality assurance processes, reports and general query handling - 1st Time Query resolution: > 98% - Assist in compiling weekly and monthly reporting to both Provincial Department of Health and National Department of...