helpdesk agent jobs

Responsibilities : Offer first and second-call resolution support to customers via telephone, WhatsApp, Webchat, Distant-Desktop, Route-this and e-mail, including escalations from Tier 1 Agents. Provide more advanced customer support including common mid-level technical questions such as local systems set-up, local network issues, compliance with data standards and applying technical solutions to...

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We hel...

Applications are invited for the Helpdesk Agent Tier 1 position to be based in Worcester / Stellenbosch . PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries p...

JOB DESCRIPTION JOB TITLE: Hotline Support (Call Center Agent) DEPARTMENT/LOCATION: Johannesburg, South Africa 1. JOB RESPONSIBILITIES This position will be the part of Africa Call center service department. The daily works are as following:Answer the phone call to support client to solve technical issues like password reset, device operation, basic troubleshooting, etc;Reply emails from clients ...

We're looking for a Application Support superstar to join our team of problem-solving experts and help us keep our software running smoothly. The Application Support Agent plays a critical role in implementing and supporting the systems and processes administered by our customers. This role primarily involves visiting automotive dealerships to implement and optimize system processes within the Sa...

Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ...

Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service out...

REQUIRED LEARNING Grade 12 Computer Literate â Microsoft â Outlook/Word/Excel (Essential) A would be advantageous. N would be advantageous. MCSE 5 yearsâ Service Desk/Helpdesk experience would be advantageous. General knowledge of desktop hardware and software KEY JOB OUTPUTS Manage the business relationship with the client to ensure mutual trust & open communication Takes service calls and perfo...

Key Roles and Responsibilities: Troubleshooting The primary role will require you to be a problem solver. You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests. Assesses business process requirements Analyze the structure and flow of the business work to identify, maintain and advise on possible application solutions. You wi...

Our Client a Global Tech firm is seeking an Intermediate Application Specialist to join their team in Epping or Johannesburg on a contract basis. They offer stability, growth, attractive rates and a great working environment. As the application support specialist you will be an expert in software systems and work with numerous applications in the portfolio. Your primary function will be to suppor...

Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service out...

Responsible for the effective service delivery and team supervision. Responsible as a senior supervisor for their technical supervisor s performance and optimisation of service delivery and service outputs. Implement processes by reviewing systems, effectively looking at trend analyses, forecast reports and procurement controls measures on site. Effective reporting to Technical Facilities Manager...

IT Helpdesk - Hillcrest, KZNGrowing IT consultancy requires a helpdesk agent to join the team. Must be able to take instructions, follow procedure, meet deadlines and work as part of a team and individually.Education:Matric non-negotiableIT-related diploma or degree highly advantageousMicrosoft / Cisco / MikroTik certificates highly advantageousExperience Required:At least 3 years in a helpdesk /...

Our client based in Cape Town is seeking to employ an IT Manager . Our client is a specialist cruise agent based in the United Kingdom and South Africa . They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to: Ensure Network Stability and Uptime To manage the local networking environ...

Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ...

Asenior administrator is someone responsible for overseeing the day-to-dayoperations of the company. Reporting and working proficiently on advanced excelis compulsory to assist senior manager and executives with theirdaily, monthly, yearly reporting. Develop and implement officepolicies and procedures reporting on all team s production, logging of jobs,ensure the smooth running of the business. M...

How you'll roleAs a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring the efficient and effective handling of queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve recruiting and training team members, setting objectives, analysing performance metrics, and delivering reliable and efficient sup...

How you'll roleAs a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring the efficient and effective handling of queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve recruiting and training team members, setting objectives, analysing performance metrics, and delivering reliable and efficient sup...

Main purpose of the job: The Helpdesk Administrator is the first point of contact for all employees seeking IT assistance. The Helpdesk Administrator will be responsible for providing Tier 1 support to employees and managing the Helpdesk ticketing system. They may also provide ongoing support to users after theyve been helped, either by answering follow-up questions or helping them learn how to u...

Main purpose of the job: The Helpdesk Administrator is the first point of contact for all employees seeking IT assistance. The Helpdesk Administrator will be responsible for providing Tier 1 support to employees and managing the Helpdesk ticketing system. They may also provide ongoing support to users after theyve been helped, either by answering follow-up questions or helping them learn how to u...

Senior IT Helpdesk Technician - JHBFull job descriptionWe Want You:Calling all technical superheroes! BET Software is searching for a Senior IT Helpdesk Technician to join our dynamic team in Johannesburg. As the backbone of our IT support, you'll provide top-tier technical assistance to our internal users across the Hollywood Group. Your expertise will shine as you navigate IT Helpdesk services ...

About Quantanite: Quantanite is a leading global provider of Business Process Outsourcing (BPO) and IT consultancy services. With a strong presence in multiple countries, we specialize in delivering innovative and efficient solutions that foster growth and enhance operational efficiency for our clients.Job Summary: The Level 1 IT Helpdesk Technician is responsible for providing first-line support...

About Electrum: Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. We hire the best of the best and we offer great opportunities fo...

IT helpdesk Technician