Duties of call centre

These jobs were popular with other job seekersThis role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. Duties & ResponsibilitiesMonitor and manage contact centre demand across all campaigns on a daily basis.Balancing activities / staffing to ensure that service levels are being met,Analyse and review intraday p...

Our people are the foundation of our service, and the cornerstone of our mandate to save lives, change lives and create futures in South Africa. NSRI's rescue stations are manned by over 1350 unpaid volunteers who are on call 24/7, ready to respond to water-related emergencies. We have a core staff operating from our Head Office in Cape Town, and a number of full and part-time water-safety educat...

Luxury lodge & hotel group based in Bryanston requires an experienced Reservations Consultant with at least 3-5 years' experience in a reservations department for multiple properties. The successful candidate should be well-organized to provide the necessary support with regards to the reservation administration for a hospitality group.Duties:Manage daily administrative tasks pertaining to the re...

POSITION OVERVIEW Job Title: Call Center Supervisor I Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

The Supervisor Engineering Electrical assumes accountability for the overall safe and efficient operation of the electrical section covering the shaft electrical reticulation, conveyor belt systems and solar plant. The role leads and controls the electrical operations in accordance with safety standards and procedures to ensure the elimination of production delays and safety risks to personnel. A...

The Supervisor Engineering Electrical assumes accountability for the overall safe and efficient operation of the electrical section covering the shaft electrical reticulation, conveyor belt systems and solar plant. The role leads and controls the electrical operations in accordance with safety standards and procedures to ensure the elimination of production delays and safety risks to personnel. A...

CLIENT in the MINING INDUSTRY requires the service of a SUPERVISOR ENGINEERING ELECTRICAL at their plant in the WEST RAND as soon as possible. Duties and Responsibilities: Ensure implementation and adherence to the Mine Health & Safety Act and Environmental COPs, policies, procedures and legal requirements within the area of responsibility Maintain and manage health and safety policies, standards...

CLIENT in the MINING INDUSTRY requires the service of a SUPERVISOR ENGINEERING ELECTRICAL at their plant in the WEST RAND as soon as possible. Duties and Responsibilities: Ensure implementation and adherence to the Mine Health & Safety Act and Environmental COPs, policies, procedures and legal requirements within the area of responsibility Maintain and manage health and safety policies, standards...

Company is a dynamic and vibrant player in South Africa's life insurance industry. We're passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We're applying these same principles to life insurance cover to create pro...

Company is a dynamic and vibrant player in South Africa's life insurance industry. We're passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We're applying these same principles to life insurance cover to create pro...

USA Global Marketing is looking for vibrant, energetic individuals with exceptional Call Centre sales skills or basic Call centre experience to join our sales teams or lead generator teams. Previous call centre experience will be given preference. Duties: We looking for remote Call Centre Agents with sales experience or basic Call centre/ Customer service background. USA Global Marketing runs var...

Luxury lodge & hotel group based in Bryanston requires an experienced Reservations Consultant with at least 3-5 years experience in a reservations department for multiple properties. The successful candidate should be well-organized to provide the necessary support with regards to the reservation administration for a hospitality group. Duties: Manage daily administrative tasks pertaining to the r...

Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve...

THIS POSITION IS WITH THE ZIMBABWEAN OPERATIONS OF A LEADING WHOLESALER, RETAILER & NATIONAL FRANCHISEE OPERATION IN THE GLASS, ALUMINIUM, AND RELATED OFFERINGS. KEY ROLE INFORMATION: Initial contract management position with potential to transition to GM role (subject to approval and recruitment process) Harare, Zimbabwe Posted 16 May 2024 by Trelostone Industries Job ZW/TSI/002 ABOUT THE POSITI...

THIS POSITION IS WITH THE ZIMBABWEAN OPERATIONS OF A LEADING WHOLESALER, RETAILER & NATIONAL FRANCHISEE OPERATION IN THE GLASS, ALUMINIUM, AND RELATED OFFERINGS. KEY ROLE INFORMATION: Initial contract management position with potential to transition to GM role (subject to approval and recruitment process) Harare, Zimbabwe Posted 16 May 2024 by Trelostone Industries Job ZW/TSI/002 ABOUT THE POSITI...

ENVIRONMENT: A customer-centric & solutions-driven Software Support Technician is sought by an innovative Software Specialist catering a suite of products to the Courier sector. You will be expected to support the customer base with any application based technical difficulties as well as network and infrastructural troubleshooting relating to software requirements. You will also be required to ra...

POSITION OVERVIEW Job Title: Call Center Supervisor II Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in th...

Full job description ROLE: Group Training Facilitator COMPANY: Meondo Holdings REPORTS TO: HR Manager and HR Director LOCATION: Westville CONTRACT: Permanent CORE PURPOSE To be a multi skilled facilitator across Collections, Customer Services and Telco To be flexible and adaptable with working UK and US hours To provide a professional and efficient admin support function to the training departmen...

Call Center staff NeededAt least one year call centre experienceAbility to handle high volume work, prioritise and work under pressureKey duties Handle inbound callsMaintain accurate recordsOperate relevant call centre systemGenerous basic plus comm and incentives.The post Call Center staff appeared first on freerecruit.co.za.

Compliance Operations Quality Assurance Speciialist Compliance Operations Quality Assurance Speciialist Mukuru has an opportunity available for a Compliance Ops Quality Assurance Specialist to join the Operations team based in Cape Town.As a Compliance Operations Quality Assurance Specialist, your role involves evaluating customer interactions across various channels, including calls, chats, and ...

NEW EMPLOYMENT AVAILABLE Title: Fitment Centre Manager (Glass & Auto Fitment Centres) Area: Ladysmith Industry: Glass & Auto Fitment Centres Ref No.: TRG 2080 Salary: Market related TGP R450 000 R650 000 PA (Neg on industry exp) Start Date: Immediate / Negotiable Equity Requirement : Open to all designated groups but preference will be given to previously disadvantaged groups. An opportunity for ...

POSITION PURPOSE Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures ...

Gold Fields Limited is an unhedged, globally diversified producer of gold with eight operating mines in Australia, Ghana, Peru and South Africa with attributable annual gold production of approximately 2.0 million ounces. It has attributable Mineral Reserves of around 46 million ounces and Mineral Resources of around 102 million ounces. Attributable copper Mineral Reserves total 532 million pound...

CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department. Purpose: To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing fo...