Duties of call centre

POSITION OVERVIEW MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's brands. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center customer service, technical support, or back-office experience is preferred. As p...

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 MH Solutions Call Centre Manager - (must have Technical and ISP experience) Roodepoort Permanent Full Time Published: 6 days ago R66000 pm EE/AA, Non EE/AA Easy apply Introduction To lead and enhance the operations of the Contact Centre, en...

These jobs were popular with other job seekers Permanent, Fixed Term, Temporary, Franchise, Temp with possibility of going permanent Full Time Published: 1 week ago R450 000 to R650 000 PA Total Guaranteed Pay EE/AA, Non EE/AA Easy apply We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.Title: Fitment Centre Manager (Glass & Auto Fi...

POSITION OVERVIEW Job Title: Talent Acquisitions Specialist Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner ...

POSITION OVERVIEW Job Title: Talent Acquisition Assistant Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in...

We have an exciting opportunity for a young and energetic person to join our Contact Centre. Duties and Responsibilities: Customer relationship building managementProvide customers with product and service informationProblem solving tasks during shiftHandle and take full responsibility for customer related queriesKey Competencies and Skills Strong verbal and written communication skillsListening ...

Reference: JHB000337-JG-1 A provider of best in-class administrative and managed care services with a value-added service offering aimed at ensuring streamlined, efficient, and cost-saving processes in the management of Hospital Benefit, Pharmacy Benefit, Disease Risk and Oncology is looking for a Call Centre Manager. The role will involve the daily running and management of the call centre throu...

Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Requirements: Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge ...

POSITION OVERVIEW Job Title: Accounts ReceivableJob Type: Full-Time, PermanentLocation: Onsite, Cape Town (US hours) About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the indu...

POSITION OVERVIEW Global Marketing BloggerJoin our team and help us grow! As as a Global Marketing Blogger, you'll create website blogging drafts for executive publication for all MCI brands. This is an entry-level position; however, strong English writing skills are required, and experience with blogging or business writing is a plus. We will train the right fit for this position. At MCI, we bel...

Time Type: Full Time Main Purpose of The Role: Ensure the effective running of the Zone Control department within the MSD Central branch while closely liaising with Management to ensure a smooth process between departments. Minimum Requirements: Minimum of 3_ years experience in Zone Control / Call Centre Experience. 1 year experience as a Team Leader within Zone Control / Call Centre environment...

POSITION OVERVIEW MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's brands. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center customer service, technical support, or back-office experience is preferred. As p...

POSITION OVERVIEW Job Title: Talent Acquisitions Specialist Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner ...

Position: Call Centre Supervisor Salary: Market related Location: Midrand Job type: Permanent Industry: FMCG Reference Number: RDT.D.CCS.04042024 COMPANY DESCRIPTION: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible ...

Description Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy Provides trend data to site management team Uses quality monitoring data management system to compile and track performance at team and individual level Delivers actionable data to various internal support groups as needed Coordinates and facilitates call cali...

In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every d...

We are a reputable financial services company based in Westville, Durban. We are seeking a highly experienced sales agent. Package & Remuneration Guaranteed earnings of R4000 Uncapped commission structure Daily, weekly and monthly incentives Fun and energetic working environment Duties & Responsibilities Building a strong, in-depth product knowledge of our products Consistently achieving monthly ...

ENVIRONMENT: A Hermanus-based Financial Emigration Specialist seeks a highly meticulous, self-driven & client-centric individual to fill the role of an Intermediary Financial Consultant on a 1 year Contract basis. The ideal candidate must be RE5 qualified or possess a qualification applicable to RE, have Call Centre or Sales experience, Retail Banking / Financial Services, or Insurance experience...

Job Role:The successful candidate will be providing technical and diagnostic assistance within the service department as per customer requirements. He will be responsible for the repair and preventative maintenance of Forklifts and warehouse equipment on-site and off-site.Responsibilities:Repairing, service and maintain IC and Electrical forklifts on customer sites and Workshop.Communicate with M...

POSITION OVERVIEW Global Marketing Copywriter (Website, Collateral, RFP Responses, Presentations)MCI is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team. As a Marketing Copywriter, you'll be helping to heighten our brand in the market place all while working in a fun and ...

Key Performance Areas Build relationships with the EmployersDeal with all day to day activities that the employer may requireProvide customer care support to members/companiesConduct general administrative duties Tasks Build relationships with the Employers Build ongoing relationships with key stakeholders at clientsBe assigned and responsible for an assigned group of companies dealing with inter...

A career opportunity exists at RTG TECHNICAL NIGEL, for the position of "CALL CENTRE SUPERVISOR" Answer / make vehicle related phone calls. Respond efficiently / accurately to received calls Listens actively, confirm, clarify information to ensure procedural activation of support staff. Constant follow up / feedback on received calls Use software / databases, relevant tools to ensure swift resolu...

We're on the lookout for a Quality Assurance Specialist to become a valued member of our team in Cape Town or Pretoria. The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the quality of customer interactions across all channels. The Quality Assurance Specialist i...

The employee is appointed as: Sales Agent to render services generally associated with this position. Duties will include but will not be limited to: Key Responsibilities: Calling the lead database that is provided by management and converting these leads into quality sales for the company. Managing large amounts of outbound calls in a timely manner Delivering prepared sales scripts to persuade p...