customer experience positions

Responsibilities:Operational Planning:- Develop and implement strategies to achieve a mean time to resolve of less than 1 day.- Identify and integrate new, efficient methods for technical support delivery.- Plan and coordinate team activities to meet operational goals.- Analyse performance data to continually refine support processes.- Proactively identify and remove operational blockersOperation...

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied. David Kennedy Recruitment is working with a y...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Field Services Job grade OP1 Core Description To provide technical support for incidents arising from the hardware deployed in the stores. Key Deliverables / Primary Functions For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution first time without return trips . F...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Field Services Job grade OP1 Core Description To provide technical support for incidents arising from the hardware deployed in the stores. Key Deliverables / Primary Functions For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution 'first time' without 'return trips'...

Business unit, Department, Reporting Business Unit: CPS Department: Field Services Reports to: Ops Manager: Onsite Operations (M/S6) Core Description Provision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients. Key Deliverables / Primary Functions Continuously use appropriate operati...

Purpose of the Role The purpose of the Customer Engagement Manager is to deliver digital and analytical solutions that optimise Shoprite's customer engagement capabilities while delivering customer growth and profitability within the Rewards program. The role generates and translates data into meaningful insights and collaborates with a cross functional team of data scientists, analysts, product ...

Business Segment: Personal & Private Banking To provide appropriate support, advice and guidance pertaining to infrastructure optimisation for the allocated regions within a province for the fulfilment of their daily operational needs as well as manage infrastructure requirements and co- ordinate projects. Qualifications Minimum Qualifications Type of Qualification: Secondary/High school/A levels...

The candidate will play a pivotal role in managing the actual vs. planned adherence of routes by making use of tracking software, pro-active communication to customers in terms of expected delivery times, resolving customer queries and driver interaction. Summary of key job outputs / Key performance areas (KPA's): KPA's: FREQUENCY / MEASUREMENT Route adherence management. Daily Liaison to stores....

We are seeking an awesome Car Rental Agent to join a leading South African Car Rental Company at their Hatfield branch. Your role will be handling rental bookings, managing confirmations, overseeing agreements, conducting vehicle handovers and collections and extensive customer service with both local and foreign guests, thus It is preferred that you have prior experience in Car Rental, but it is...

Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. We hire the best of the best and we offer great opportunities for both personal ...

We are seeking an awesome Car Rental Agent to join a leading South African Car Rental Company at their Hatfield branch. Your role will be handling rental bookings, managing confirmations, overseeing agreements, conducting vehicle handovers and collections and extensive customer service with both local and foreign guests, thus It is preferred that you have prior experience in Car Rental, but it is...

This role will be a Monday Friday role with normal office hours still to be confirmed. Candidate duties:Acting as a point of contact for both customers and colleagues delivering goodsDealing with complaints and customer queriesGeneral administration Candidates requirements:Customer Service and/or Administration experienceExperience being a point of contact for delivery drivers and customers benef...

We are interested in candidates that have goals in having their own business. The position is an entrepreneurial one that gives you an opportunity to start from the entry-level to management position in that way it gives you time to learn the business, one needs to have student mentality be willing to adapt and learn more skills. Training will be provided, no experience needed!!! But you will be ...

About Quantanite: Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients.Position Available: Customer Service Associate ...

Essential Requirements: Excellent analytical skills Previous experience in customer service Ability to problem solve Ability to work under pressure Positive attitude Computer literate (Internet, Word, Excel, Outlook, etc) Must work well within a team Clear ITCDuties will include: Respond to client queries in a professional manner via email, telephone and in person Ensuring clients' needs are met ...

Essential Requirements: Excellent analytical skills Previous experience in customer service Ability to problem solve Ability to work under pressure Positive attitude Computer literate (Internet, Word, Excel, Outlook, etc) Must work well within a team Clear ITCDuties will include: Respond to client queries in a professional manner via email, telephone and live chat Ensuring clients' needs are met ...

Job Overview: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities: Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through...

Our client is looking for experienced Call Centre Staff Customer Service Representatives to assist clients over the phone with regards to service complaints and queries.Salary R 6000 R 8000 pmJob Requirements Matric 1-3 Years' experience as a Call Centre Customer Service Representative Ms Office and Computer Literate Job Duties Call Centre Duties Receive incoming calls to assist with clients / cu...

Imagine how your ideas and expertise can change a patient's life. At Edwards Lifesciences, our Customer Service teams in South Africa are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you'll Provides customer service support to customers utilizing effective relationship management skills, work cross-functiona...

Customer Service Representative page is loaded Customer Service Representative Apply locations Johannesburg, South Africa time type Full time posted on Posted 30 Days Ago job requisition id R-013146 Main Purpose: Responsible to provide customer support excellence to external business partners and the sales field staff by acting as a primary contact point for information requests and business enqu...

Imagine how your ideas and expertise can change a patient's life. At Edwards Lifesciences, our Customer Service teams in South Africa are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you'll Provides customer service support to customers utilizing effective relationship management skills, work cross-functiona...

POSITION TITLE:Customer Support Engineer (CSE)REPORTS TO:Lead Engineer Africa (RSA)LOCATION:SALARY:Parys, Free State, South AfricaMarket Related Salary BenefitsPURPOSE OF ROLEThe CSE is responsible for all specified engineering and technical support activities in MacLean Africa range of products. DUTIES AND RESPONSIBILITIESProvide local engineering support on specific project assignments arising ...

POSITION TITLE: Customer Support Engineer (CSE) REPORTS TO: Lead Engineer Africa (RSA) LOCATION: SALARY: Parys, Free State, South Africa Market Related Salary Benefits PURPOSE OF ROLE The CSE is responsible for all specified engineering and technical support activities in MacLean Africa range of products. DUTIES AND RESPONSIBILITIES Provide local engineering support on specific project assignment...

No Relocation Assistance Offered# 159839 - Midrand, Gauteng, South Africa Scope of Responsibility: The Customer Development Manager is responsible for achievement of Sales targets through excellence in execution at the point of sale. Develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Oper...