customer care call centre jobs in cape town

IT Team LeaderIT - Software Development IT - Infrastructure IT - ManagerCape Town - Western CapeENVIRONMENT: A dynamic Consultancy in Cape Town seeks the strong leadership of a highly driven IT Team Leader with the ability to analyse problems, identify alternative solutions, and implement recommendations in support of company goals. Your core role will entail managing the day-to-day IT operation ...

Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant. Who is IDM? Serving clients from a division of IDM, DebtBusters' make an impact on the lives of South Africans, committed to providing the best service to those in need with our taylor-made financial solutions. The work we do and the way we do it make a real, lasting difference to the lives of those we r...

Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant. Who is IDM? Serving clients from a division of IDM, DebtBusters ' make an impact on the lives of South Africans, committed to providing the best service to those in need with our taylor-made financial solutions. The work we do and the way we do it make a real, lasting difference to the lives of those we ...

JOB PURPOSE: Engage with and resolve client issues via e-mail and via Zendesk. As the first point of contact, you will be responsible for carrying out root cause analysis and resolution in a timely and effective manner. ACCOUNTABILITIES & DELIVERABLES: Providing excellent customer experiences at all time Provide an understanding of investment, personal finance, and stock trading concepts in a sim...

Our client has an exciting opportunity for a Service Consultant within the medical scheme space and based in Cape Town . The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), proactively striving to resolve each quer...

Purpose of the roleManaging the day to day IT operation 24/7, ensuring Client SLA's are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the set maximum target and be a role model and set an example for the organisation's desired standards of conduct, leadership, integr...

Purpose of the role Managing the day to day IT operation 24/7, ensuring Client SLA's are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the set maximum target and be a role model and set an example for the organisation's desired standards of conduct, leadership, integ...

Purpose of the roleManaging the day to day IT operation 24/7, ensuring Client SLA's are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the set maximum target and be a role model and set an example for the organisation's desired standards of conduct, leadership, integr...

Purpose of the role Managing the day to day IT operation 24/7, ensuring Client SLA s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the set maximum target and be a role model and set an example for the organisation's desired standards of conduct, leadership, integ...

Purpose of the roleManaging the day to day IT operation 24/7, ensuring Client SLA s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the set maximum target and be a role model and set an example for the organisation's desired standards of conduct, leadership, integr...

Job Purpose Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a Customer-Centric and motivated team player? Is your passion turning Holiday Dreams into a reality? We are seeking experienced travel consultants nationally ( Johannesburg/Durban/Cape Town) Call Centre. Our travel consultants provide world-class service by effectively managing and co...

Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insuran...

Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and res...

Our client has an exciting opportunity for a Service Consultant within the medical scheme space and based in Cape Town. The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), proactively striving to resolve each query...

One of Africa s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.Purpose of the JobYou will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coach...

Job Description Why choose Logicalis?It s not just IT solutions, It s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical regions; and our focus is to engage in the dynamics of ...

Quality Assessor - Cape TownCompany DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retai...

Quality Assessor - Cape TownCompany DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retai...

Job DescriptionTo ensure the accurate issuing of appropriate pre-authorisations that meets the requirements of clinical appropriateness, medical necessity and clinical risk managementQualificationsA formal nursing qualification and registration/enrolment with SANC or a formal healthcare professional qualification( Registered / Enrolled Nurse).Additional InformationA minimum of 2-3 years experienc...

ENVIRONMENT: A dynamic Consultancy in Cape Town seeks the strong leadership of a highly driven IT Team Leader with the ability to analyse problems, identify alternative solutions, and implement recommendations in support of company goals. Your core role will entail managing the day-to-day IT operation 24/7, ensuring client SLAs are met with regards services and delivery and ensuring that the IT H...

Job DescriptionThe main purpose of this position is to enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey. Actively engage stakeholders for information sharing purposes regarding quality findings and trends. Contribute toward...

ENVIRONMENT: BE responsible and accountable for the smooth running of computer systems within the limits of requirements, specifications, costs and timelines within a 24/7 environment as the next IT Manager sought by a Specialist Consultancy. You will also be expected to supervise the implementation and maintenance of the company s computing needs. The ideal candidate will require a Degree in a r...