Contact centre team leader jobs

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

About the Role Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK Insurance Broking industry (we are looking for someone ...

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immediate REQUIREMENTS: 2 years proven client service/call centre experience Medical Aid understanding and servicing experience Individual life policy administration knowledge and experience Intermediary MS Office, especially E...

Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK Insurance Broking industry (we are looking for someone to relocate fro...

Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & External customers. Support the sales manager, channel manager and sales team and customers on th...

Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & External customers. Support the sales manager, channel manager and sales team and customers on th...

Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & External customers. Support the sales manager, channel manager and sales team and customers on th...

Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & External customers. Support the sales manager, channel manager and sales team and customers on th...

Introduction Our client is one of the key players within the Connectivity space with products ranging across all technologies, including FTTH & FTTX. Our client is a subsidiary of a leading Telecommunications company with a South African context Description The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed ...

Our client based in Cape Town, Waterfront, is seeking to employ a Centre Manager. The Centre Manager (CM) will be responsible for the success of our clients' Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations. The responsibilities will include, however is not limited to : Be the first point of contact for all clients when there i...

Manager Contact Centre, Customer Collections Job Overview Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To manage the operational environment, performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment, so as to ensure implementation of the Business Unit Strategy and objectives. Qualificati...

Reference: VAC-109342_1709218434 Posted: February 29, 2024 Fawkes and Reece are working with a design and build construction company that are on the look out to add a Mechanical Contracts Manager to their London division. An established business that has a strong reputation of completing projects in the full 360, and aim to self-deliver all MEP. After securing several new Commercial and Data Cent...

Introduction Our client is one of the key players within the Connectivity space with products ranging across all technologies, including FTTH & FTTX. Our client is a subsidiary of a leading Telecommunications company with a South African context Description The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed ...

Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Pro...

Talksure is looking for a highly qualified Quality Assurance Team Leader MAIN PURPOSE OF THE ROLE Oversee and manage the day-to-day operations of a Quality Assurance team DUTIES AND RESPONSIBILITIES To ensure customer satisfaction through monitoring agent interaction with the customer. Collate and distribute send reports Liaise with sales departments Analyse and monitor sales agent trends Audit s...

Operations Manager - Insurance Call Centre - US Hours - Cape TownFull job descriptionCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professiona...

Transactional Quality Manager - Night Shift - Travel Contact CentreFull-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insu...

These jobs were popular with other job seekers Contracta-Force Corporate Solutions (Pty Contracta-Force Corporate Solutions (Pty Huntswood Operations Change and Delivery Manager Cape Town Permanent Full Time Published: 1 day ago Non EE/AA DescriptionJob Overview: Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisa...

These jobs were popular with other job seekers Huntswood Operations Change and Delivery Manager Permanent Full Time Published: 1 day ago Non EE/AA DescriptionJob Overview: Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation. The Operation Change Delivery Mana...

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they're on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. Leading and managing a team of Call Centre Agents to achieve client SLA requirements Continu...

One of Africa's largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.Purpose of the JobYou will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coach...

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following: Achieve and exceed all client KPI's and manage the day to day relationship with the client. Achieve the Operations Financial Targets Ensuring you have a happy workforce. Team development and succession. Governance and compliance....

Leading Financial Services Client seeks a Partner & Campaign Manager to manage partner campaigns across the entire marketing funnel (acquisition and conversion). In addition to creating new campaigns, you will examine ways to optimise direct platform channels, including providing support for partner databases, creating creative messaging, testing protocols, adhering to compliance requirements, an...

Send an email about this job to a friend or to yourself. Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our ...