contact centre sandton jobs

Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeous...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.St...

MatricTravel and Tourism Diploma advantageous5 years' experience in contact centrePrevious experience handling USA and or International campaigns in a contact centreManage teams between 15 - 25 agentsLead, guide, coach and support the teamMust be able to work shift work as this is a 24 hour call centre

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying training needs for the agentsMust be able to...

MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre

QUALIFICATIONS AND EXPERIENCE: Grade 12 (Matric) Minimum of 2 - 4 years experience in administrative environment. Strong Proficiency in relevant computer packages (MS Office) and software packages (MS Office) Office Support: Maintain the reception area. Must always look professional. Ensure the efficient and effective operation of the reception area. Answer all incoming calls and direct caller s ...

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities (including but not limited to): Answering inbound calls timeously. Be professional and polit...

We have an exciting opportunity for an exceptional, highly motivated and target driven Team Leader to join our Customer Service team based in Sandton, Johannesburg. The main responsibility of the role is to ensure exceptional customer experiences while also driving team performance and achieving operational targets.Education A Matric certificate or Equivalent NQF Level 4 Qualification.FAIS accred...

Customer Service Call Centre Agents Based in Bryanston Shifts between 08:00 am- 19:00 pm Working from Monday to Sunday including public holidays  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to communicate with customers professi...

A Laurent Service Consultant Opportunity with a difference!! A dynamic and eager player in South Africas financial services industry is looking for an Laureate Service Consultant. Youll be based in BrightRocks Laureate Service team, the primary focus of your role is to provide relationship management service, active case management and broker visits via email, telephone or in person with members ...

MatricQualification in training or educationHR ND advantage3 years' experience designing and implementing employee development programmes in a Contact Centre / Call Centre environment Monitor and facilitate training programmesUpdate and prepare training materialFacilitate training Assist employees to enhance their skillsShift work 24 hour contact centre

MatricDegree or National Diploma in Human Resources3-5 years' experience as an HR generalist providing support for recruitment, payroll, employment equity, COIDA and IRSolid knowledge of the LRA and BCEAMust be able to work shifts 24 hour contact centre

MatricA N IT Diploma and or MCSE advantageousSoud knowledge in hardware and software supportPABX supportInstall and configure computer hardware, software, systems, networks, servers, printers and scannersSupport - 150 usersProvide full support to specific Campaign and team under that campaignShift work 24 hour contact centre

Telesales Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA s largest Telecommunications company.This is no ordinary Sales position. This is YOUR opportunity to be part of a winning t...

Sales Team Leader CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.Responsibilities To guide and support team membersSetting, measuring and meeting performance targets for speed, ef...

We have an exciting opportunity available to join our dynamic Direct Sales team. If you are an enthusiastic, results-driven self starter then apply now to join our team based in Sandton, Johannesburg. The main responsibility of the role is to drive outbound sales targets aligned to business objectives.Education A Matric Certificate or Equivalent NQF Level 4Customer Service or Call Centre Qualific...

Learning & Development Facilitator - JhbABOUT THE ROLEThe L&D Facilitator is dynamic and dedicated individual who will play a pivotal role in enhancing the skills and knowledge of individuals within our call centre environment and beyond. The L&D Facilitator will be instrumental in designing, delivering, and evaluating comprehensive training programs that empower our staff to excel in their roles...

A bank offering specialised banking and investment services seeks the services of a Senior Data Modeller to work within an established professional, objective and globally integrated team. With the ability to connect clients to solutions, services and expertise and have the ability to design and maintain optimal data models or structures at both an enterprise and system / application level that m...

Functieomschrijving The Team Lead is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to t...

Call Centre Manager Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-139 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are currently seeking an experienced Call Center Manager to join our dynamic team in an inbound Emergency Contact Centre. Job Description Main Job Function:In this role, you will be responsible for overseeing the day-to-day operations of our Cal...

Call Centre Team Leader Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-140 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre. Job Description Main Job Function:You will manage and direct call centre agents in achieving their required daily duties. Your role will ...

Key Accounts Manager Bluespec Holdings 2023-07-31 Gauteng - Sandton Job Ref #: KAM Industry: Motor Industry Job Type: Permanent Positions Available: 1 A Key Account Manager must be a committed and goal orientation individual, service-oriented, have a positive can-do attitude, be comfortable working in a fast-paced environment, be a calm and patient individual who is able to accommodate difficult ...

Inbound call centre agents are urgently needed in sandton so please contact us now on 078 567 8634