contact centre gauteng jobs

Position Title: Real Time Analyst Position Summary: The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact center performance in real-time. The role requires timely and accurate reporting on a wide range of metrics including agent performance, call volume data, workforce utilization and other key metrics. Key Deliverables: ? Real time management of multiple cl...

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What w...

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What w...

Special note regarding this position: We are looking to appoint people willing to work night shifts from 7pm to 4am. The Candidate would have to report into the office during the day shifts 8am 5pm for the first 3-4 months of their employment to train them up before they become completely remote and work from home. This is a full-time work from home position baring the first 4 months. Laptops wil...

Special note regarding this position: We are looking to appoint people willing to work night shifts from 7pm to 4am. The Candidate would have to report into the office during the day shifts 8am 5pm for the first 3-4 months of their employment to train them up before they become completely remote and work from home. This is a full-time work from home position baring the first 4 months. Laptops wil...

The primary objective for appointing a Skills Coach in the Contact Centre includes providing,monitoring, evaluating and recording effective training activities. To design training material tohelp develop or improve job-related skills. The successful incumbent will be responsible forsystem, product, sales; customer service and soft skills as well as standard operating procedurestraining. They will...

The primary objective for appointing a Skills Coach in the Contact Centre includes providing,monitoring, evaluating and recording effective training activities. To design training material tohelp develop or improve job-related skills. The successful incumbent will be responsible forsystem, product, sales; customer service and soft skills as well as standard operating procedurestraining. They will...

Service Consultant - Health ProfessionalsKey PurposeTo take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.Areas of responsibility may include but not limited to Operate mainly in the office (may be required to visit a provider offsite) Taking calls and dealing with Disc...

These jobs were popular with other job seekers Reference: NFU011153-Ernie-1Are you a Financial Operations Controller ready to experience the pinnacle of global healthcare solutions? This opportunity is for you! Duties & Responsibilities Job & Company Description:With operations spanning over 60 countries and production facilities across multiple continents, this client has an extensive network th...

Position: Call Centre Agent Location: Pretoria Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we're HIRING!! This role plays an integral part in our team, as you are the first point of contact between our customers and the Company and a...

Promote sales and enhance customer satisfaction by efficiently managing internal sales processes and providing professional support and consultation to customers and staff. Minimum Requirements and Qualifications: Matric / Grade 12 3 years experience in customer service, including sales and lead generation Computer literate in MS Office, SAP experience is advantageous Ability to work shifts and a...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, dis...

Dis-Chem Pharmacies Adherence Centre in Midrand, requires Adherence Consultants to join their team. The purpose of the role is the provision of patient-ready parcel services by calling the patients monthly and processing their medication orders in accordance with the operational guidelines and regulatory requirements of the South African Pharmacy Council. Minimum Requirements: Essential: Grade 12...

A Client Relationship Centre Division for the Automotive Industry is looking for a Supervisor to join their team based in Centurion. The primary responsibility of this division is to offer aftersales care to vehicle owners (new and pre-owned) and assisting them with their cases.Supervisory duties include: Team Leadership - to make sure that KPI's (Performance Goals) are in place Running of daily ...

Our client is currently recruiting for a NOC Back Office Administrator. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract.Location: Bryanston, JohannesburgWorking Module: HybridROLE PURPOSETo ensure full availability and accessibility of all NOC systems for efficient uninterru...

Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 1,097,735.00 EE position: No Introduction Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget managemen...

Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 1,097,735.00 EE position: No Introduction Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget managemen...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

12 Month contract role with top tier financial services company requires the skills of an experienced Change Management Consultant for an Electronic Quoting Change Management Project. The responsibilities of the change management officer will include but not be limited to the following: Coordination of in person and or online training sessions for the various impacted business functions including...

PRIMARY FUNCTION The Office Coordinator will support the essential day-to-day operations by carrying out administration tasks. DUTIES AND RESPONSIBILITIES Your duties and responsibilities will include, but are not limited to: Office administration: Managing Purchase requests, orders, and deliveries. Managing Stock, storeroom and stock allocations for projects and Jobs. Work closely with complianc...

PRIMARY FUNCTION The Office Coordinator will support the essential day-to-day operations by carrying out administration tasks. DUTIES AND RESPONSIBILITIES Your duties and responsibilities will include, but are not limited to: Office administration: Managing Purchase requests, orders, and deliveries. Managing Stock, storeroom and stock allocations for projects and Jobs. Work closely with complianc...

Overview Reference 2000482994 Salary ZAR/month Job Location - South Africa -- Johannesburg Metro -- Bryanston -- Woodmead Job Type Permanent Posted 25 March 2024 Ensuring all bookings are compliant with terms and conditions from a finance perspectivePerforming booking cancellations according to terms and conditions, refund requests and per instruction Ensuring no bookings have balances owing to M...

These jobs were popular with other job seekers Schlemmer & Associates Recruitment Specialists Schlemmer & Associates Recruitment Specialists Reference: JHB003081-RC-2 The main purpose of this position is to handle negotiating and sourcing all related retail leasing functions for the portfolio and new developments within the group. MUST HAVE: National retail experience Strong negotiation experienc...

Introduction Our client is one of the key players within the Connectivity space with products ranging across all technologies, including FTTH & FTTX. Our client is a subsidiary of a leading Telecommunications company with a South African context Description The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed ...