call centre work in cape town

Description This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The inc...

POSITION OVERVIEW Job Title: Call Center Supervisor I Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

Description This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The inc...

Gathering requirements and ensuring that all stakeholders agree upon a clear Statement of Work. Ensure that you have complete understanding of the capabilities and applications of products in business solutions. Work alongside Account Managers and Support Services teams in key accounts as the design specialist, maintaining an in-depth understanding of customer configurations. Manage the relations...

POSITION OVERVIEW Job Title: Call Center Supervisor II Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in th...

Job DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Key responsibilities: Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer va...

Our client in the Banking and Investment Sector, has a fantastic opportunity for a Call Centre Manager : Asset Management. The successful candidate will be responsible for minimising financial and repetitional risk exposure relating to administration functions for internal and external stakeholders within the company through enabling others. Job Responsibilities:Build strong relationships with ex...

Expiry Date: 2024-05-01Purpose of the role:Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a r...

WebFX is a proud Google Premier Partner with 6 offices in the US as well as one in Guatemala and another in Cape Town, South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year 2030 - operating in every con...

Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz. Belmond Mount Nelson Hotel has long been regarded as one of the city s top five star h...

Call Centre Manager - Cape Town based - to start with immediate effect...

Job DescriptionPrimary Duties & Responsibilities The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits. Conduct call assessments checks to meet SLA's; Provide assessment feedback to the agents; Attend and manage calibrations with operations teams and the client; Conduct qua...

Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz. Belmond Mount Nelson Hotel has long been regarded as one of the city s top five star h...

Job DescriptionTo enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for information sharing purposes regarding quality findings and trends.Contribute towards Continuous Improvement initia...

WebFX is a proud Google Premier Partner with 6 offices in the US as well as one in Guatemala and another in Cape Town, South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year 2030 - operating in every con...

Job Description To enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey. Actively engage stakeholders for information sharing purposes regarding quality findings and trends. Contribute towards Continuous Improvement ini...

Planet Africa Tours offers destination management services to the Japanese market, operating tours across Southern and East Africa. Our expert team has a wealth of knowledge and the connection to deliver an exceptional experience for any travelers visiting from Japan. A combination of local knowledge and an understanding and appreciation of the requirements of the Japanese traveler has made Plane...

We are looking for call centre agents in the debt collection space. 2 yeasr experience with call centres or sales. Located in Plattekloof, CapeTown. Transport is provided to certain areas. Working hours are 8 hour night time shifts. R6500 p/month. If transport is used, R700 is deducted from salary but transport will pick up and drop off everyday

Call Centre Agent Position Overview:As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In sho...

Our client is looking for online content raters.The ideal candidates must:be fluent in GermanCustomer Services experience.Possess strong analytical skills.Have good communication skills.

POSITION OVERVIEW Job Title: Accounts Payable Job Type: Full- Time, PermanentLocation: Onsite, Cape Town (US Hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the indust...

POSITION OVERVIEW Job Title: Talent Acquisition Assistant Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in...

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Log...

Business Performance Manager Call Centre DivisionCAPE TOWNFULL TIMEReporting into the CEO of Strive Marketing Services (Pty) LTD , as the Business PerformanceManager in our Call Centre division, you support the development of processes to improve theperformance of our network of Call Centre clients to ensure superior sales and earnings for Strive.Support them in enhancing their performance on a d...