One of Africa's largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.Purpose of the JobYou will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coach...
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities Detailed Description Ensure efficient daily operation of the team against KPI's Drive the operating rhythm by providing daily direction and communication to agents to ensure that daily and weekly targets...
These jobs were popular with other job seekersEnsure that all inbound and outbound Fraud cases (calls and emails) are actioned in order to provide assistance / feedback to customers Analyse alerts flagged on the fraud monitoring systems and confirm validity of suspicious transactions / activity with customers in order to detect / prevent fraud (all fraud types) Load security blocks where suspicio...
About Sanlam Corporate:Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve succes...
Stay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more. Find your perfect role at SantamTeam Leader - Client Engagement (CAPE TOWN)The Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town.The purpose of this role is to ensur...
Stay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more. Find your perfect role at SantamTeam Leader - Client Engagement (CAPE TOWN)The Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town. The purpose of this role is to ensu...
Who we are?Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is t...
We are Kingmakers, a customer-centric tech startup, dedicated to creating innovative products that entertain our customers and keep them engaged both online and through our agency operations.Since the successful launch of our first product, BetKing, in 2018, we have continued our momentum and will soon be introducing our newest offering, SuperSportBet, in South Africa. In partnership with the Mul...
WNS Cape Town, Western Cape, South Africa Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcar...
A global leader in evidence-based weight loss - we're on a mission to bring healthier habits within reach for everyone! Our flagship Counterweight Plus programme, the intervention used in the groundbreaking diabetes remission clinical trial DiRECT, has revolutionised the treatment of type 2 diabetes worldwide. We pride ourselves on being an inclusive, friendly, and highly dedicated team. Our dyna...
Description :Learning and Development OfficerRole ObjectiveCapita SA is seeking a motivated Customer-Centric individual who is ready to provide leadership through example by living Capita's culture and values. In this role, you will be facilitating the learning of a variety of disciplines, products, and systems elements to give delegates the necessary skills required to service our customers and ...
POSITION OVERVIEW Job Title: Call Center Supervisor I Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...
Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Welcome backSign in to save Retentions Manager (Client Solutions) at Santam Insurance.Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, ex...
The role of the Retentions manager will report into Client Solutions: Personal Lines Direct: Client Engagement unit. This team is responsible for servicing and retaining existing Direct Personal Lines policyholders by providing an excellent client experience on all interactions. The outcomes will be achieved through understanding the needs and requirements of clients through research and analytic...
We have an exciting opportunity for you to join our team as a Sales Agent if you interested? . We will be initiating cross-training across different sales campaigns. This strategy will allow each team member, including yourself, to gain comprehensive insights and experiences across various facets of our sales operations. After the cross-training period, we will place you in a role that aligns wit...
POSITION OVERVIEW Job Title: Call Center Supervisor II Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in th...
Outbound Sales Consultant - Short Term What will you do? Selling Insurance (car and household) telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize business risk Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind Maintain optimal operational efficiencies based on productivity measur...
WebFX is a proud Google Premier Partner with 6 offices in the US as well as one in Guatemala and another in Cape Town, South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year 2030 - operating in every con...
WNS Cape Town, Western Cape, South Africa Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcar...
Our client in the Banking and Investment Sector, has a fantastic opportunity for a Call Centre Manager : Asset Management. The successful candidate will be responsible for minimising financial and repetitional risk exposure relating to administration functions for internal and external stakeholders within the company through enabling others. Job Responsibilities:Build strong relationships with ex...
WebFX is a proud Google Premier Partner with 6 offices in the US as well as one in Guatemala and another in Cape Town, South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year 2030 - operating in every con...
Embassy Summer - 2024 USA and Canada Center ManagerJoin our winning team of global superstars in summer 2024 Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and su...
We have an exciting opportunity for a Business Analyst within our Supply Chain Systems Team! To act as an essential interface between Systems Teams, Warehouse Operations, and IT Support, the Business Analyst is pivotal in optimizing distribution centre processes, enhancing system functionalities, and ensuring technological resilience.The role demands maintaining high server uptime, providing crit...
Expiry Date: 2024-05-01Purpose of the role:Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a r...