call centre team leader responsibilities

M-KOPA Customer Service - Team Coach  The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities wil...

We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs, support the growth of small businesses, ...

Primary Duties and Responsibilities- Vacancy schedules to be distributed to Brokers - Show vacancies to prospective tenants and update letting activity report.- Meet and negotiate with potential retailers or tenants to secure the deals and submit offers.- Acquisition of new tenants Building up and maintaining good relations with current and potential tenants and lease agents.- Arrange for special...

Location -Bloemfontein , ,South Africa (ZA) Job ID -6362Contact Centre Executive I LDC - RXME Area: Bloemfontein, at the client RXME office Key Responsibilities To respond to all escalations, queries and requests promptly, professionally and within SLA (where applicable), generally 45 minutes.To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy an...

Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insura...

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Team Leader - Insurance Call Centre (US Hours) at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 40...

Customer Service Team Manager Financial Services - South Africa WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key...

My client in Hermanus is currenlty looking for a Tax Consultant to start asap. Industry: Financial Immigration Services Reports to: Team Leader (Tax Compliance) The Role:The Tax Consultant plays a critical role within the Tax team, ensuring strict adherence to tax laws and regulations to facilitate favourable customer outcomes regarding tax compliance.Responsibilities include acting as a liaison ...

Job Details:Title: Wills Sales ManagerLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: InsuranceSalary / CTC: R 50 000 (with great commission earning potential)Reports to: Head of SalesJob purposeOur Client is seeking a dedicated and experiencedWills and Advice-Based Sales Managerto oversee the fulfilment of their wills proposition, ensuring timely and professional delivery of com...

Location -Bloemfontein , ,South Africa (ZA) Job ID -6362Contact Centre Executive I LDC - RXME Area: Bloemfontein, at the client RXME office Key Responsibilities To respond to all escalations, queries and requests promptly, professionally and within SLA (where applicable), generally 45 minutes. To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy a...

To manage the Human Resources and Transformation of the organization which includes providing strategic direction from an HR and Transformation perspective, overseeing HR practices, processes, and strategies, ensuring payroll accuracies.Duties include overseeing the recruitment process, planning and implementing training programs for staff and ensuring that employees follow best practices and com...

Exciting Opportunity Chef de Partie wanted for London Restaurant VISA sponsorship paid for Flights to UK included First month's accommodation covered for your arrival Are you passionate about food and the culinary arts? Are you a hard-working individual that thrives on being part of a team? Do you love the thrill and intensity.... Categories: Hospitality, Types: Full Time, Workshop Manager Worksh...

To manage the Human Resources and Transformation of the organization which includes providing strategic direction from an HR and Transformation perspective, overseeing HR practices, processes, and strategies, ensuring payroll accuracies. Duties include overseeing the recruitment process, planning and implementing training programs for staff and ensuring that employees follow best practices and co...

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Facilities and Construction CoordinatorDate: 24 May 2024Location: Johannesburg, GT, ZA Company: Alstom . Appointments will be made in line with the company's employment equity plan. People with Disability are encouraged to apply. Gibela's journey is intrinsically tied to a vision of socio-economic transforma...

Job Details: Title: Wills Sales Manager Location: Pretoria, Gauteng Permanent: Yes Full time: Yes Industry: Insurance Salary / CTC: R 50 000 (with great commission earning potential) Reports to: Head of Sales Job purpose Our Client is seeking a dedicated and experienced Wills and Advice-Based Sales Manager to oversee the fulfilment of their wills proposition, ensuring timely and professional deli...

A specialised debt collection company in Johannesburg, is looking for an Operations Manager for their debt collection department. 2-3 years' management experience in the collections management or management in financial services sector is required. Key responsibilities will include (but will not be limited to): Ensure the Collections Call Centre is delivering according to operational plans and go...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Foundever are seeking an experienced and driven Marketing Executive to join our passionate and dynamic team. In this role, you will be responsible for delivering high quality marketing activities to promote our wide range of services across various industries. ...

To manage the Human Resources and Transformation of the organization which includes providing strategic direction from an HR and Transformation perspective, overseeing HR practices, processes, and strategies, ensuring payroll accuracies. Duties include overseeing the recruitment process, planning and implementing training programs for staff and ensuring that employees follow best practices and co...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

Great news amplify5 is growingOur client is a leading international provider of essential business services to small businesses, delivering efficiencies and consistent business value for organisations.We are looking for a dedicated, outgoing, bubbly, tenacious and driven individual with proven experience of lead generation and sales experience.This is a high-volume outbound calling lead generatio...

Job Number 24078410Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable exper...

Job Objective: Our client is looking for a Customer Care Coordinator for an automotive company who will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of the Company's Aftersales team in ensuring that key outputs are delivered effectively and efficiently. To be successful in this role, t...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Foundever are seeking an experienced and driven Marketing Executive to join our passionate and dynamic team. In this role, you will be responsible for delivering high quality marketing activities to promote our wide range of services across various industries. ...