call centre team leader responsibilities

The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional manner, providing updates, and ensuring that clients are aware of the actions that are being underta...

NEW EMPLOYMENT AVAILABLE Title: Fitment Centre Manager (Glass & Auto Fitment Centres) Area: Ladysmith Industry: Glass & Auto Fitment Centres Ref No.: TRG 2080 Salary: Market related TGP R450 000 R650 000 PA (Neg on industry exp) Start Date: Immediate / Negotiable Equity Requirement : Open to all designated groups but preference will be given to previously disadvantaged groups. An opportunity for ...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town!Apply directly: the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels.If you're ready...

Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve...

The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.AREAS OF RESPONSIBILITIES Meet production standards in term...

Role Overview The Relationship Manager is responsible for building and maintaining strong relationships with clients in the Insurance Industry. The Relationship Manager will work closely with the Product Managers to understand the data and details around lead volumes, lead costs, conversions and profitability as well as insights into why certain campaigns and channels are performing more effectiv...

These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited Reference: PE002318-LS-1Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Duties & Responsibilities Requirements:Degree or Diploma in Business Manageme...

Expiry Date: 2024-05-01Purpose of the role:Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a r...

Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you.Requirements:Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of ...

Compliance Operations Quality Assurance Speciialist Compliance Operations Quality Assurance Speciialist Mukuru has an opportunity available for a Compliance Ops Quality Assurance Specialist to join the Operations team based in Cape Town. As a Compliance Operations Quality Assurance Specialist, your role involves evaluating customer interactions across various channels, including calls, chats, and...

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-perfor...

Who we are?Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is t...

A global leader in evidence-based weight loss - we're on a mission to bring healthier habits within reach for everyone! Our flagship Counterweight Plus programme, the intervention used in the groundbreaking diabetes remission clinical trial DiRECT, has revolutionised the treatment of type 2 diabetes worldwide. We pride ourselves on being an inclusive, friendly, and highly dedicated team. Our dyna...

A global leader in evidence-based weight loss - we're on a mission to bring healthier habits within reach for everyone! Our flagship Counterweight Plus programme, the intervention used in the groundbreaking diabetes remission clinical trial DiRECT, has revolutionised the treatment of type 2 diabetes worldwide. We pride ourselves on being an inclusive, friendly, and highly dedicated team. Our dyna...

Role and Responsibilities: You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: -The Technic...

Embassy Summer - 2024 USA and Canada Center ManagerJoin our winning team of global superstars in summer 2024 Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and su...

Job DescriptionPrimary Duties & Responsibilities The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits. Conduct call assessments checks to meet SLA's; Provide assessment feedback to the agents; Attend and manage calibrations with operations teams and the client; Conduct qua...

To oversee the day-to-day utilities administration of the managed properties. Provide business expertise on the BMS (building management system) and provide guidance and advice to centre, relevant parties, and service providers involved in the utilities meter reading, maintenance, and billing. The key objective is to reduce the utility consumption through implementation of Sustainability initiati...

The Coega Development Corporation (CDC) is a state owned entity formed in 1999 mandated to develop and operate the Coega Industrial Development Zone (IDZ) which is located adjacent the modern deep water port facility, Port of Ngqura-developed and owned by Transnet National Ports Authority. The CDC attracts investors from all over the world and in different business sectors through investment prom...

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited Nutun Call Centre Team Manager (Telecoms) Permanent Full Time Published: 1 day ago EE/AA Easy apply IntroductionWe are urgently seeking a highly experienced T...

Lead the provisioning and administration of facilities management for multiple sites and contribute to policy formulation. The management of the contracted maintenance, security, and cleaning service providers, through their site supervisors, to ensure the delivery of service within agreed budgets. The maintenance and monitoring of procedures and records relating to the building s fabric, mechani...

These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited Reference: PE002318-LS-1Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Duties & Responsibilities Requirements:Degree or Diploma in Business Manageme...

Expiry Date: 2024-05-01 Purpose of the role: Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a...

To oversee the day-to-day utilities administration of the managed properties. Provide business expertise on the BMS (building management system) and provide guidance and advice to centre, relevant parties, and service providers involved in the utilities meter reading, maintenance, and billing. The key objective is to reduce the utility consumption through implementation of Sustainability initiati...