call centre team leader responsibilities

Time Type: Full Time Main Purpose of The Role: Ensure the effective running of the Zone Control department within the MSD Central branch while closely liaising with Management to ensure a smooth process between departments. Minimum Requirements: Minimum of 3_ years experience in Zone Control / Call Centre Experience. 1 year experience as a Team Leader within Zone Control / Call Centre environment...

Time Type: Full Time Main Purpose of The Role: Ensure the effective running of the Zone Control department within the MSD Central branch while closely liaising with Management to ensure a smooth process between departments. Minimum Requirements: Minimum of 3_ years' experience in Zone Control / Call Centre Experience. 1 year experience as a Team Leader within Zone Control / Call Centre environmen...

Inbound Client Contact Centre Administrator 2024-04-19 - 2025-02-28 Permanent PE000919 Admin / Office / Call Center / Support Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a hig...

Inbound Client Contact Centre Administrator 2024-04-19 - 2025-02-28 Permanent PE000919 Admin / Office / Call Center / Support Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a hig...

Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams. Decision Making: Prioritize tasks, analyze data fo...

We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activitiesEnsure targets are being met and evaluate performance of call centre staffConduct effective resource planningMonitor and improve return proceduresAnalyse data and prepare reports for managementKey skills required: Pr...

In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every d...

Responsibilities: Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively, based on various data points. Responsible for ensuring the optimal functioning, procedures, systems and data of the contact center, which will include ...

CSi Properties provides well-established rental management and sales services to property investors. Our vast client base enables us to provide prospective tenants with a wide variety of high quality accommodation which includes: Full Title Houses in Lifestyle Estates Sectional Title Units in Security Complexes Retirement Village Houses and apartments We currently manage a great variety of proper...

POSITION OVERVIEW Job Title: Talent Pool - Payroll ManagerJob Type: Full-Time, PermanentLocation: Onsite, Cape Town (US hours) About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner i...

POSITION OVERVIEW Job Title: Talent Acquisitions Specialist Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner ...

POSITION OVERVIEW Global Marketing BloggerJoin our team and help us grow! As as a Global Marketing Blogger, you'll create website blogging drafts for executive publication for all MCI brands. This is an entry-level position; however, strong English writing skills are required, and experience with blogging or business writing is a plus. We will train the right fit for this position. At MCI, we bel...

Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams. Decision Making: Prioritize tasks, analyze data fo...

A member of the primary contact team reporting to the Manger Member Services. This role will be responsible for providing a professional service to PPS members and associated parties via an Omni-channel contact centre model. The purpose of the role is to create a client experience that feels convenient, effortless, and personal. It must feel bespoke to the client, , giving the full-suite service ...

A member of the primary contact team reporting to the Manger Member Services. This role will be responsible for providing a professional service to PPS members and associated parties via an Omni-channel contact centre model. The purpose of the role is to create a client experience that feels convenient, effortless, and personal. It must feel bespoke to the client, , giving the full-suite service ...

Position: Call Centre Supervisor Salary: Market related Location: Midrand Job type: Permanent Industry: FMCG Reference Number: RDT.D.CCS.04042024 COMPANY DESCRIPTION: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible ...

We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency. The candidate should have a deep desire to help and forge strong relationships with our cl...

Description Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy Provides trend data to site management team Uses quality monitoring data management system to compile and track performance at team and individual level Delivers actionable data to various internal support groups as needed Coordinates and facilitates call cali...

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited Nutun Call Centre Team Manager (Telecoms) Permanent Full Time Published: 15 hours ago EE/AA Easy apply IntroductionWe are urgently seeking a highly experience...

CSi Properties provides well-established rental management and sales services to property investors. Our vast client base enables us to provide prospective tenants with a wide variety of high quality accommodation which includes: Full Title Houses in Lifestyle Estates Sectional Title Units in Security Complexes Retirement Village Houses and apartments We currently manage a great variety of proper...

Process Trainer - Insurance Contact Centre (US Hours)Full-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufac...

Join our winning team of global superstars in summer 2024 Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of lan...

Call Centre Team Manager - Operations Agency Nutun is looking for an experienced Call Centre Team Manager in Sandton About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and ...

Nutun Call Centre Team Manager (Telecoms) Permanent Full Time Published: 4 days ago EE/AA Easy apply IntroductionWe are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standardsculminating in achievement of revenue and client Collection targets. Accountable for Call Cen...