call centre management umhlanga jobs

We are a dynamic and passionate team of individuals specialising in Digital Solutions since 2008; and we need someone equally energised to join our team.The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30. SUPPORT AGENT ROLE:Our customers deserve service excellence and that is each Support Agent's primary goal - providing excellent service to ...

Assistant Financial Controller Ignition Group 2023-08-14 Umhlanga Job Ref #: CB-DBN-3 Industry: Banking/Finance And Investment Job Type: Permanent Positions Available: 1 We believe that there is power in connection. By helping businesses better relate to people out in the world, we make interactions and engagement more meaningful.We re entrepreneurs. We identify opportunities, build new solutions...

Workforce Manager Ignition Group 2023-06-09 Umhlanga Job Ref #: IG-161 Industry: Call Centre Job Type: Permanent Positions Available: 1 With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! Job Description The Workforce Manager will play a pivotal role in dri...

Contact Centre team Leader Ignition Group 2023-05-25 Umhlanga Job Ref #: IG-130 Industry: Telecommunications Job Type: Permanent Positions Available: 1 Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look...

Job DescriptionJOB PURPOSEResponsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strat...