call centre consultants jobs in johannesburg gauteng

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What w...

The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience strategy and deliver on defined moments of truth' Adept with collecting and analysing customer data Knowledge of Customer Experience (CX) strategies and platforms Insight into...

Who we are Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Pro...

Consultant: Human Resources - Regulatory and Compliance (GCC Africa - Remote) page is loaded Consultant: Human Resources - Regulatory and Compliance (GCC Africa - Remote) Solicitar locations Johannesburg time type Full time posted on Publicado hace 2 días job requisition id 19029032 TransUnion's Job Applicant Privacy Notice Lo que traeremos: This role will ensure regulatory compliance for the Tra...

Our well-establish client is looking for a Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and to action higher-level query resolutions and engage in system improvement recommendations. The full planning, implementation, maintenance, and upgrades of ag...

Our well-establish client is looking for a Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and to action higher-level query resolutions and engage in system improvement recommendations. The full planning, implementation, maintenance, and upgrades of ag...

The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience strategy and deliver on defined moments of truth' Adept with collecting and analysing customer data Knowledge of Customer Experience (CX) strategies and platforms Insight into...

Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?Applicants must have an RE5 Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre.Assess calls and achieve set assessment target.Keep record of sampled ...

Job Purpose Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a Customer-Centric and motivated team player? Is your passion turning Holiday Dreams into a reality? We are seeking experienced travel consultants nationally ( Johannesburg/Durban/Cape Town) Call Centre. Our travel consultants provide world-class service by effectively managing and co...

. Interactive Client Centre Consultant x3 - Retirement Fund Administration Interactive Client Centre Consultant x3 - Retirement Fund Administration Location: Type of employment Full-time Role OverviewThe ICC consultant is the first point of contact for all members/clients and support for all internal stakeholders. Duties and ResponsibilitiesTo answer incoming calls within SLATo resolve all querie...

Financial Services Company based in Edenvale seeks to appoint 17 VAPS Telesales Consultants on a permanent basis effective 1 March 2024.Duties:Achieve / exceed sales targetsFollow up all sales leads in a timely and effective mannerAdherence to QA and Compliance criteria as per FAIS requirementsResponsible for follow upAbility to cross-sell - sell from a large range of branded products/services, a...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure the effective and efficient implementation of the quality control within the CRR Contact Centre by: - Analysing and auditing calls made by Account Management Consultants. - Address any inconsistencies relating to CRR contact centre processes and Procedures. - Supporting leadership in CRR in te...

Member segmentation and enhance the member experience Segment members, understand their profiles and map their ideal member journey, identifying touchpoints and moments of truth to deliver exceptional service and brand values. Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds of customer interactions, transactions and engagements. Collect, track and analys...

External Sales Representative - Product SpecialistOur client, South Africas leading importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products and their call centre consultants book appointments for their Product Specialist countrywide. They ...

Reference: JHB000300-CLG-1 The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience strategy and deliver on defined moments of truth' . Member segmentation and enhance the member experience Segment members, understand their profiles...

Reference: JHB000300-CLG-1 The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience strategy and deliver on defined moments of truth' . Member segmentation and enhance the member experience Segment members, understand their profiles...

We're looking for a Vehicle Warranty Sales Agent to join our professional team of Sales Consultants focused on creating growth opportunities and increasing market share through the sale of their vehicle warranty product. Key ResponsibilitiesMaximise policy sales and monthly written premium in a compliant and customer centric manner.Be responsive, courteous and professional in dealing with the Com...

Our company is continuously evolving and growing thanks to the dynamic individuals we have in our organisation. We are constantly on the outlook for extraordinary people to join our young company to help us develop and grow to even greater heights. Are you a high energy, driven individual who has a vision to excel in business? Do you want to learn the essential skills you need to achieve this vis...

Section 14 Transfer Specialists is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas...

Section 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative idea...

Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and effectively implementing the agreed busin...

Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and effectively implementing the agreed busin...

Operations Manager (Specialized Debt Collections) Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and effectively implementing the agreed busi...

Join Our Team as a Quality Assurance Maestro! Are you the ear that catches the rhythm of quality in every call? We're on the lookout for a vibrant Quality Assurance Consultant/Coach to join our dynamic team of Short-Term Insurance Sales Consultants!Purpose of the Job: You're the maestro ensuring a symphony of quality in our sales calls. Your role involves meticulous monitoring and review of insur...