call center team leader skills

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...

Job Description: Call Center Background Essential Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probatio...

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immediate REQUIREMENTS: 2 years proven client service/call centre experience Medical Aid understanding and servicing experience Individual life policy administration knowledge and experience Intermediary MS Office, especially E...

Support local and remote IT staff and all users working from our call centers and local work from home user's over the phone and in person when needed. This includes desktop IT (PC's, monitors, telephones, and related equipment), Printers, copiers, faxes, network/telecom gear, Local Switches, wiring, some electrical and facilities technical equipment.Education: Bachelor's degree in Computer Scien...

Senior service center technician page is loaded Senior service center technician Apply locations Johannesburg time type Full time posted on Posted 30 Days Ago job requisition id JR0027202 About UsAlfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in...

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logis...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town!Apply directly: the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels.If you're ready...

Date Posted:2024-05-10Country: South AfricaLocation: 17 Angus crescent, Longmeadow Business Estate, Modderfontein, JohannesburgNational Project Manager Role Overview:The main purpose of the position is to: effectively manage field activities of a team of mechanics and / or subcontractors installing new elevators / escalators aiming at highest customer satisfaction and focus on managing cost, ensu...

Support local and remote IT staff and all users working from our call centers and local work from home user's over the phone and in person when needed. This includes desktop IT (PC's, monitors, telephones, and related equipment), Printers, copiers, faxes, network/telecom gear, Local Switches, wiring, some electrical and facilities technical equipment. Education: Bachelor's degree in Computer Scie...

Collaborate with hiring managers to understand their recruitment needs and develop tailored hiring strategies. Source and attract qualified candidates through various channels, including job portals, social media, networking, referrals and head-huntin...Bachelor's degree in Human Resources, Business Administration, or related field. Proven experience as a recruitment consultant or recruiter, pref...

Neo Group Cape Town, Western Cape, South Africa Operations Manager Neo Group Cape Town, Western Cape, South Africa Welcome backSign in to save Operations Manager at Neo Group. Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know ...

Senior service center technician page is loaded Senior service center technician Apply locations Johannesburg time type Full time posted on Posted 30 Days Ago job requisition id JR0027202 About Us Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly i...

Reference: DUR000127-MN-1 Our client has an exciting opportunity for a BI Developer to join their team. They are dynamic leaders in Business Process Outsourcing, based in the vibrant heart of Umhlanga. The ideal candidate must be willing to travel to the office daily. Responsibilities: Design and develop database systems Support and write complex and optimized SQL queries Support existing applica...

Reference: DUR000127-MN-1 Our client has an exciting opportunity for a BI Developer to join their team. They are dynamic leaders in Business Process Outsourcing, based in the vibrant heart of Umhlanga. The ideal candidate must be willing to travel to the office daily. Responsibilities: Design and develop database systems Support and write complex and optimized SQL queries Support existing applica...

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-perfor...

Expiry Date: 2024-05-01Purpose of the role:Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a r...

WNS Cape Town, Western Cape, South Africa Assistant Manager - Process Training WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Assistant Manager - Process Training at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep doma...

Job PurposeManages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support....

Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you.Requirements:Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of ...

These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited Reference: PE002318-LS-1Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Duties & Responsibilities Requirements:Degree or Diploma in Business Manageme...

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our internation...

A large Call Centre based in Durban is needing a highly motivated and experienced full-time Recruiter to join their team. This position is an in-office position and is a very demanding and fast-paced position. Recruitment: Identifying suitable candidates for various positions within the call center based on job descriptions provided by hiring managers or HR department. Screening: Reviewing cv's a...

Pretoria East Permanent 500 000 - 540 000 (Negotiable) Annual CTC Our client in the Insurance industry is seeking a Manager: IL Client Servicing Call Centre to join their team. A rewarding and challenging career opportunity for an individual with proven supervisory and problem solving skills exists in the Call Centre Department and we are inviting applicants from suitably qualified persons to app...

Quality Assurance Team LeaderCallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring t...