call center experience cape town jobs

Job Number 24078410Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable exper...

1 week ago Be among the first 25 applicants About Us:Egoli African Destinations is growing! Established in 1983, Egoli stands as a pioneering tour operator in Southern Africa. With over three decades of experience, we continue to lead the way in providing full-service travel arrangements for our clients. From touchdown to takeoff, we tailor every aspect of our traveler's experience in southern Af...

Position: Senior Operations Manager - Contact centreDepartment: OperationsOverview:Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and guidance to the mana...

Position: Senior Operations Manager - Contact centre Department: Operations Overview: Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and guidance to the m...

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job DescriptionProviding excellent customer service with a key focus on doing the right thing for each customer deliver solutions that meet their individual needs...

1 week ago Be among the first 25 applicants Direct message the job poster from Tower Group (Pty) LtdKey Performance area:Having a passion for the travel industryCandidate must be able to speak German fluently and have a good understanding of writing and reading German.A Minimum of 3 years inbound tour consulting experience required.Experience with working with overseas tour operatorsIn depth prod...

takealot.com, a leading South African online retailer, is looking for a highly talented Marketplace Business Development Administrator to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a g...

Job Number 24078410 Job Category Rooms & Guest Services Operations Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable...

1 week ago Be among the first 25 applicants Direct message the job poster from Intersect-HP a TELUS International Company Talent scout. Dream job finder. People pleaser.Position: Operations Team Leader - German speaking Department: Operations Overview: Manages and oversees the activities of a team of Customer Support Specialists, ensuring that each individual performs at par with the standards se...

Marketing Executive Req ID#: 384724 Cape Town, South Africa, ZA Job Description: Marketing ExecutiveFoundever are seeking an experienced and driven Marketing Executive to join our passionate and dynamic team.In this role, you will be responsible for delivering high quality marketing activities to promote our wide range of services across various industries.You will play a pivotal role as part of ...

7 results for IT Help Desk Technician jobs We are looking for a competent Help desk technician for our Cape Town Office to provide fast and useful technical assistance on computer systems. Provides 24X7 IT support in the call centre on hardware and software matters - Proven experience as a help desk technician or other customer support role - The goal is to create value for clients that will help...

Job PurposeAre you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a Customer-Centric and motivated team player? Is your passion turning Holiday Dreams into a reality? We are seeking experienced travel consultants nationally (Johannesburg/Durban/Cape Town) Call Centre.Our travel consultants provide world-class service by effectively managing and coord...

Key Accountabilities / Principal Responsibilities Primary Duties Processing of faults and incidents on the CAFMS Ensure all calls, however received, are logged onto the computer aided facilities management system Escalation of high priority calls to appropriate operational representatives Processing individual records from creation to closure including identifying the fault/incident in technical ...

Key Accountabilities / Principal ResponsibilitiesPrimary DutiesProcessing of faults and incidents on the CAFMSEnsure all calls, however received, are logged onto the computer aided facilities management systemEscalation of high priority calls to appropriate operational representativesProcessing individual records from creation to closure including identifying the fault/incident in technical terms...

2 months ago Be among the first 25 applicants JOB SUMMARY: The retention agent is responsible for managing and maintaining new and existing client relationships, loyalty, driving growth, to ensure customer satisfaction and maximize Banxso's revenue retention by upselling, cross-selling, fostering long-term customer relationships and optimizing value. JOB SUMMARY: The retention agent is responsibl...

takealot.com, a leading South African online retailer, is looking for a highly talented Marketplace Business Development Administrator to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a ...

Job summary : We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate will have strong leadershi...

Job Description Key Responsibilities Areas Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Key responsibilities: Follow clear instructions and guidelines to investigate, resolve and process high volume customer enq...

Neo Group is a leading company in the industry, and we are currently seeking a dedicated and experienced Team Leader who is fluent in Portuguese to join our dynamic team. As a Team Leader, you will be responsible for supervising and coordinating the activities of a team of employees to ensure optimal performance and achievement of goals. Responsibilities: Provide leadership and guidance to a team...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Good...

JOB PURPOSE As the first point of contact, you will be responsible for providing an excellent customer experience at all times, offering proactive solutions to any issues or concerns our customers might face. You will be required to respond to phone calls as well as webchat/email queries from international customers, in English, making sure their bookings, re-bookings or cancellations run smoothl...

WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, C...

Our client is a legal firm specializing in debt collection for major South African banks. They are seeking qualified candidates to apply for the role of Call Centre Manager. The ideal candidate should have prior managerial experience in a call center and preferably have worked for an external debt collecting agency. Job Responsibilities: Conduct staff performance reviews, assess needs, cost/benef...

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Team Leader - Insurance Call Centre (US Hours) at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 40...