WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Log...
RESPONSIBILITIES: Collect passengers' lost property from FlySafair stations; Sort lost property according to time periods of loss; Contact passengers where possible to liaise for collection of property; Communicate with passengers who have reported lost items; Return identified lost property to airports for passenger's collection; Assist with the delivery of lost property to couriers for passenge...
SEEKING FLUENT DUTCH AND ENGLISH SPEAKING CALL CENTRE AGENTS On-site, Foreshore, Cape TownWe are looking for Dutch and English-speaking call centre agents fluent in speaking, reading and writing.Travel Advisor - you will be required to respond to phone calls, webchat/email queries from international customers in English, making sure their bookings, re-bookings or cancellations run smoothlyShifted...
SEEKING FLUENT DUTCH AND ENGLISH SPEAKING CALL CENTRE AGENTS On-site, Foreshore, Cape TownWe are looking for Dutch and English-speaking call centre agents fluent in speaking, reading and writing.Travel Advisor - you will be required to respond to phone calls, webchat/email queries from international customers in English, making sure their bookings, re-bookings or cancellations run smoothlyShifted...
JOB PURPOSE As the first point of contact, you will be responsible for providing an excellent customer experience at all times, offering proactive solutions to any issues or concerns our customers might face. You will be required to respond to phone calls as well as webchat/email queries from international customers, in English, making sure their bookings, re-bookings or cancellations run smoothl...
SEEKING FLUENT DUTCH AND ENGLISH SPEAKING CALL CENTRE AGENTS On-site, Foreshore, Cape TownWe are looking for Dutch and English-speaking call centre agents fluent in speaking, reading and writing.Travel Advisor - you will be required to respond to phone calls, webchat/email queries from international customers in English, making sure their bookings, re-bookings or cancellations run smoothlyShifted...
JOB PURPOSE As the first point of contact, you will be responsible for providing an excellent customer experience at all times, offering proactive solutions to any issues or concerns our customers might face. You will be required to respond to phone calls as well as webchat/email queries from international customers, in English, making sure their bookings, re-bookings or cancellations run smoothl...
Inbound customer service call center agent needed for Airline company RESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with customers both verbally and in writing. REQUIRE...
SEEKING FLUENT DUTCH AND ENGLISH SPEAKING CALL CENTRE AGENTS On-site, Foreshore, Cape Town We are looking for Dutch and English-speaking call centre agents fluent in speaking, reading and writing. Travel Advisor - you will be required to respond to phone calls, webchat/email queries from international customers in English, making sure their bookings, re-bookings or cancellations run smoothly Shif...
JOB PURPOSE As the first point of contact, you will be responsible for providing an excellent customer experience at all times, offering proactive solutions to any issues or concerns our customers might face. You will be required to respond to phone calls as well as webchat/email queries from international customers, in English, making sure their bookings, re-bookings or cancellations run smoothl...
Team Leader/Supervisor - Cape TownRole: Team Lead with GDS experinceLocation: Cape TownKey Responsibilities:Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct ...
Job DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Key responsibilities: Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer va...
Job DescriptionRole PurposeTo identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly and with integrityExperience RequiredEssential: 2 years experience in the travel, tourism or customer service industry GDS training system Native SabrePreferred: 12 24 months relevant working...
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