1st line helpdesk support jobs

Job Description Job Summary: The IT Support Specialist will be responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office. This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues. The candidate should have a strong understanding of Windows systems, Active Direct...

Job Summary: The IT Support Specialist will be responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office. This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues. The candidate should have a strong understanding of Windows systems, Active Directory, networking,...

Job Summary: The IT Support Specialist will be responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office. This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues. The candidate should have a strong understanding of Windows systems, Active Directory, networking,...

Infrastructure Maintenance including system performance monitoring, system backups, and proactive PROBLEM management Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors. In...

Infrastructure Maintenance including system performance monitoring, system backups, and proactive PROBLEM management Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors. In...

iStore is the home of everything Apple, and Africas largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The iStore Technical Support Technicians are a combination of technically strong individuals ...

Duties will include but not be limited to:Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfactionManage Service Delivery teams and monitor all procedures related to identification, prioritization, and resolution of incidents, including the tracking and coordination of service desk functio...

Our client is currently recruiting for an IT Support Engineer. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a permanent vacancy. This is a 12 Month onsite contract based in Durban. BRIEF: A Mid-Tier Engineer who carries out their support function remotely, has a unique, yet critical role to play in ou...

ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture design, system testing, security management, and second-line support. Requirements include a National Diploma in Information Technology, Microsoft Server Certification, and Linux Certif...

Customer ServiceReceive calls from senior customer engineer/ help desk.Verify/ identify problems with help desk.Contact users to get clarity on problems and trouble shoot.Provide telephonic support to users if possible.IT SupportTrain user on how to use IT equipment.Hardware Maintenance and RepairsUndertake maintenance and repairs on damaged and repairable hardware.Report on uneconomical repairs....

Customer ServiceReceive calls from senior customer engineer/ help desk.Verify/ identify problems with help desk.Contact users to get clarity on problems and trouble shoot.Provide telephonic support to users if possible.IT SupportTrain user on how to use IT equipment.Hardware Maintenance and RepairsUndertake maintenance and repairs on damaged and repairable hardware.Report on uneconomical repairs....

Customer Service Receive calls from senior customer engineer/ help desk. Verify/ identify problems with help desk. Contact users to get clarity on problems and trouble shoot. Provide telephonic support to users if possible. IT Support Train user on how to use IT equipment. Hardware Maintenance and Repairs Undertake maintenance and repairs on damaged and repairable hardware. Report on uneconomical...

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture desi...

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture desi...

ICT Desktop Support Engineer - ErmeloHere at BKB, we want to do things differently. We must, because the world is changing, and we want to keep up. Our people, no matter their position, are the ones to do this, We are looking for forwarding thinkers who want to make a difference.The successful candidate will be responsible for various IT duties, e.g. helpdesk administration, asset administration,...

Our client based in Cape Town is seeking to employ an IT Manager . Our client is a specialist cruise agent based in the United Kingdom and South Africa . They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to: Ensure Network Stability and Uptime To manage the local networking environ...

1st Line Support Technician (Remote) - KZNITCape Town Gauteng KZNOur client in the UK, is looking for a dynamic, client-focused IT enthusiast to join their Remote Support Team in SA.Applicants should have excellent verbal communication skills, with the ability to explain technical terms in plain and simple language.The successful applicant will be required to demonstrate a good level of communica...

Our client is currently recruiting for an IT Support Engineer. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a permanent vacancy. This is a 12 Month onsite contract based in Durban. BRIEF: A Mid-Tier Engineer who carries out their support function remotely, has a unique, yet critical role to play in ou...

Tier II IT Support - Cape TownCape Town, Western Cape Information TechnologyTier II IT Support (JB3844)Cape Town, Western CapeHybrid or RemoteR30 - 35 000 per month, negotiablePermanentThis fast-growing digital transformation and managed solutions company provides a full suite of solutions to UK clients, including on-premises, hybrid and cloud hosting, Azure migration services, Microsoft product ...