Inbound call centre jobs in Johannesburg

The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to...

Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support. Very knowl...

These jobs were popular with other job seekers City of Johannesburg Metropolitan Municipality Fixed Term Full Time Published: 1 day ago EE/AA Easy apply Introduction The above vacancy exists within the Credit Control Department and reports to the Supervisor: Credit Control. The purpose is to manage a book of debtor accounts in order to ensure timely payment of outstanding invoice, compile and eva...

We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Provide support and assistance to other internal teams Keep brokers up to date with changes and handle related queries Share information with customers to build their understanding of pro...

Position Title: CXG Team Leader - RosebankJob Role: Inbound and Outbound Multi-Channel Customer Care / Technical SupportDepartment: Contact CentreDivision: Customer ExperienceSection: OCX (On Demand Customer Experience)Employment Status: Full TimeShift Work: ApplicableIMMEDIATE SUPERVISOR:Customer Experience Team Leader (1st Level)Customer Experience Manager (2nd Level)PRIMARY PURPOSE OF THE JOB:...

We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Provide support and assistance to other internal teams Keep brokers up to date with changes and handle related queries Share information with customers to build their understanding of pro...

M-KOPA Customer Service - Team Coach  The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities wil...

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. About ...

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. About ...

Job description Client Relationship Officer Group Schemes R15 000 - R22 000 pm Job Summary Provide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans. Key Responsible Areas Build relationships with the Employers Deal with all day to day activities that the employer may require Provide customer care suppor...

Job descriptionClient Relationship Officer Group SchemesR15 000 - R22 000 pmJob SummaryProvide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans.Key Responsible Areas Build relationships with the Employers Deal with all day to day activities that the employer may require Provide customer care support to ...

We provide a variety of customer care, sales, claims, administration and office-based services to international clients across numerous different industries. Our company is owner-managed which ensures that we source only the highest quality staff able to speak English fluently with a neutral accent. Our IT infrastructure ensures that we provide our clients with 24-hour uninterrupted support servi...

Who are we?Santam is the market leader in the general insurance industry in Southern Africa.We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Prope...

Claims Service Consultant: Motor Glass (JG 10)Johannesburg, Gauteng, South AfricaClaims Service Consultant: Motor Glass (JG 10)Santam's Motor Claims department has positions available for a Claims Service Consultant: Motor Glass based at Parktown, Hill on EmpireJOB DESCRIPTIONWe are looking for a Contact Center Agent that will be the liaison between our company and its current customers and Broke...

Claims Service Consultant: Motor Glass (JG 10)Johannesburg, Gauteng, South Africa Claims Service Consultant: Motor Glass (JG 10)Santam's Motor Claims department has positions available for a Claims Service Consultant: Motor Glass based at Parktown, Hill on Empire JOB DESCRIPTIONWe are looking for a Contact Center Agent that will be the liaison between our company and its current customers and Bro...

Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Pro...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

We are currently recruiting for a Call Centre Representative with a passion for sports betting that will be the liaison between our company and its current and potential customers. The successful candidate will be able to take initiative in effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We are currently rec...

Sales Call Centre Agent 1 page is loaded Sales Call Centre Agent 1 Apply posted on Posted 4 Days Ago job requisition id R12081 Job DescriptionDear Future, Sales Call Centre Agent The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory roleRESPONSIBILITIES &DUTIES:1. Custo...

Job descriptionRequirements Matric is compulsory Strong communication skills Presentable Clear criminal recordDuties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding product sales to customer service problemsProviding c...

Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties: Full Inbound Call Centre functions Taking calls Data Capturing Client liaison Confirming clients information on the system Taking and placing of orders AdministrationThe post Call...

Company is a dynamic and vibrant player in South Africa's life insurance industry. We're passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We're applying these same principles to life insurance cover to create pro...

Company is a dynamic and vibrant player in South Africa's life insurance industry. We're passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We're applying these same principles to life insurance cover to create pro...