Senior Contact Centre Manager job offers

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer serviceCustomer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high ...

Job DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can:Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are underst...

Job DescriptionDear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are under...

Job Title: Section Manager EngineeringHire Resolves client is currently seeking a highly skilled and experienced Section Manager Engineering to join their team in Johannesburg, Gauteng. The ideal candidate will have a strong background in engineering and a proven track record of effectively managing a team of engineers. As a Section Manager Engineering, you will be responsible for overseeing the ...

Overview Hire Resolve's client in the Retail Industry is urgently seeking the expertise of a General Manager to join their team in Nelspruit, Mpumalanga.Responsibilities: Ensure achievement of profitability by managing margins and discountsMonitor and manage expenditures within flexible budgeting (revenue and income achievement)Implement corrective action where targets are not achieved to ensure ...

Are you based in the United States? Select your country to see jobs specific to your location.The Senior Tax Professional Africa will be part of the Tax Centre of Excellence and will support all company entities in the Africa region on tax related issues. The Senior Tax Professional Africa is responsible for tax accounting and tax reporting and will help strengthen the tax function. This position...

Job Description: Lead and manage the Quality department within a BPO setting Develop and implement quality assurance strategies and programs Monitor and evaluate quality metrics to ensure compliance and improvement Collaborate with other departments to enhance quality processes and procedures Provide regular reports and analysis on quality performance to senior management Lead the team in resolvi...

Overview Hire Resolve's client in the Retail industry is urgently seeking the expertise of an experienced General Manager to join their team in Gauteng.Responsibilities: Ensure achievement of profitability by managing margins and discountsEnsure the G. Fox ways of selling is adhered to by Sales RepsMonitor and manage expenditure within flexi budgeting (revenue and income achievement)Implement cor...

Overview Hire Resolve s client in the Retail Industry is urgently seeking the expertise of a General Manager to join their team in Nelspruit, Mpumalanga.Responsibilities: Ensure achievement of profitability by managing margins and discountsMonitor and manage expenditures within flexible budgeting (revenue and income achievement)Implement corrective action where targets are not achieved to ensure ...

Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert betting support both online and in store. We ...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer serviceCustomer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high ...

Lead and manage the Quality department within a BPO settingDevelop and implement quality assurance strategies and programsMonitor and evaluate quality metrics to ensure compliance and improvementCollaborate with other departments to enhance quality processes and proceduresProvide regular reports and analysis on quality performance to senior managementLead the team in resolving quality-related iss...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Assistant Manager - Instructional Designer, People Advisory Services (PAS) Other locations: Anywhere in Country Date: 20 May 2024 Requisition ID: 1447003 In today's environment, companies face accelerating change, from an increasingly digital world, shifting st...

WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Junior Operations Manager - Audit Support Contact Centre (US Hours) at WNS.Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain e...

Overview Hire Resolve s client in the Retail industry is urgently seeking the expertise of an experienced General Manager to join their team in Gauteng.Responsibilities: Ensure achievement of profitability by managing margins and discountsEnsure the G. Fox ways of selling is adhered to by Sales RepsMonitor and manage expenditure within flexi budgeting (revenue and income achievement)Implement cor...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer service Customer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high...

About the Role Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK Insurance Broking industry (we are looking for someone ...

WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, C...

WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professi...

WNS Cape Town, Western Cape, South Africa General Manager: Operations WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Welcome backSign in to save General Manager: Operations at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operation...

Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK Insurance Broking industry (we are looking for someone to relocate fro...

About the Role Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK Insurance Broking industry (we are looking for someone ...

Basic Function The Senior Tax Professional Africa will be part of the Tax Centre of Excellence and will support all company entities in the Africa region on tax related issues. The Senior Tax Professional Africa is responsible for tax accounting and tax reporting and will help strengthen the tax function. This position will include supporting the Regional Head of Tax (Africa) in managing tax audi...

Our Client is looking for an individual to provide advice, guidance, recommendations on the adherence of regulatory compliance practices in client facing divisions (1st line) ensuring compliance regulatory risks are identified, assessed, and reported on for the Group. Description Identify and manage all Regulatory requirements of the Group which includes mortgage providers and insurance companies...