Complaints Manager jobs

Purpose of role:The incumbent must have the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. Further have the ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to ...

Qualification / ExperienceMatric, with Tertiary qualification in legal studies, LLB/LLMSolid track record within a client service/client complaint environmentHigher level managerial experience essentialAdvanced computer literacy (MS Office)Managing the complaint management and unauthorised transaction dispute teamsPrioritising of client complaintsManaging of complaints end-to-endDirect communicat...

Job Classification REQ: 131323 - Refilwe Falatsi Division: WMSA | Client Enablement Closing Date: 2 May 2024 Employment Equity Statement: Preference will be given to Individuals from underrepresented groups. Job Family Risk, Audit and Compliance Career Stream Regulatory Compliance Leadership Pipeline Manage Self Professional FAIS Affected Job Purpose Drive a market conduct culture of fair treamen...

We are looking for an experienced and passionate Manager for our dynamic and fast-paced restaurants. Gaap knowledge is essential. Adhering to all Standard operating procedures as trained by head office Ensure Food Quality and preparation is always up to our exceptional Standards High staff morale Dealing with customer complaints All HR related matters Ongoing food & wine training Table etiquette ...

As an Assistant F&B Manager at Mount Nelson, A Belmond Hotel, you will oversee the day-to-day operations of all F&B outlets, including restaurants, bars, room service, and banquets, ensuring adherence to quality standards, service procedures, and health and safety regulations. If you're looking to develop your skills and be part of the future of luxury, this is your moment.Primary Responsibilitie...

As an Assistant F&B Manager at Mount Nelson, A Belmond Hotel, you will oversee the day-to-day operations of all F&B outlets, including restaurants, bars, room service, and banquets, ensuring adherence to quality standards, service procedures, and health and safety regulations. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibiliti...

Responsible for planned scheduling creation and overseeing the adherence and timely completion of work carried out. Maintenance of the reticulation services, water drainage, electricity, gas and air conditioning General maintenance throughout the complex Planned preventative maintenance Maintenance on HVAC and refrigeration Monitor and co-ordinate all services performed by contractors on site Con...

Job Classification REQ: 131323 - Refilwe Falatsi Division: WMSA | Client Enablement Closing Date: 2 May 2024 Employment Equity Statement: Preference will be given to Individuals from underrepresented groups. Job Family Risk, Audit and Compliance Career Stream Regulatory Compliance Leadership Pipeline Manage Self Professional FAIS Affected Job Purpose Drive a market conduct culture of fair treamen...

Our client is looking for an Operations Manager to join their company.ROLE AND RESPONSIBILITIES:To ensure that the operations within the branch are run within the required procedures by ensuring a tip top fleet and customer service excellence.As per the organogram, take full control and responsibility of the staff reporting to you and ensure that they perform their tasks and duties to the prescri...

BnB Manager - KZNFull job descriptionDuties and Responsibilities:Lead a small team, ensuring high service standard through guidance, support and training.Oversee all aspects of BnB operations, including guests reservations, checkins/checkouts. Housekeeping and maintenance.Create a warm and welcoming experience for guests, exceeding their expectations with personalized service and attention to det...

Our client is looking for an Operations Manager to join their company. ROLE AND RESPONSIBILITIES: To ensure that the operations within the branch are run within the required procedures by ensuring a tip top fleet and customer service excellence. As per the organogram, take full control and responsibility of the staff reporting to you and ensure that they perform their tasks and duties to the pres...

Groceries Manager Area: Roodepoort, Gauteng Salary: R20000 p/m plus medical aid, provident fund Purpose of the position: To coordinate all operations within a grocery store, including staff supervision, inventory management and customer service. Duties: Drive sales and stock management to maximize business profitability Effective engagement with planners Launch promotions in line with trading not...

Purpose of the Job: Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction. Willingness to conduct group exercise classes Key Performance Areas include: Assisting with Club Administration when necessary Cash management Communication with members and staff Mana...

Hospitality and Outdoor- New Vacancy Guesthouse Manager Guesthouse - Middelburg Requirements A minimum Grade 12 / Tertiary Hospitality or equivalent Diploma/Certificate. At least 3-5 years experience as a Manager or Assistant Manager in a similar environment/setting. Proven experience in hospitality management, with a strong focus on guest satisfaction. Strong leadership abilities. Proficiency (s...

OPERATIONAL MANAGEMENT Ensure store sales objectives are met Maximise incomes streams for the store (Add-ons, GP etc.) Stores Performance Ensure effective implementation of merchandising standards Ensure effective implementation of marketing initiatives Attraction and retention of customer base INVENTORY MANAGEMENT Functional area Job Competencies Ensure store sales objectives are met Maximise in...

Position: Business Development ManagerLocation: Lynwood, Pretoria Are you all about client services and addressing customer concerns? Are you a fantastic sales driven person with the ability to motivate teams to achieve target? Do you love working with people and ensuring they feel heard? Then raise your hand because we're HIRING! This role plays an integral part in our team, as you will be respo...

Duties: Drive sales and stock management to maximize business profitabilityEffective engagement with plannersLaunch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.Ensure exceptional customer service at all touch pointsDrive replenishment to ensure availabilityEnsure efficient shop-keeping and house-keep...

Duties: Drive sales and stock management to maximize business profitabilityEffective engagement with plannersLaunch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.Ensure exceptional customer service at all touch pointsDrive replenishment to ensure availabilityEnsure efficient shop-keeping and house-keep...

Duties: Drive sales and stock management to maximize business profitabilityEffective engagement with plannersLaunch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.Ensure exceptional customer service at all touch pointsDrive replenishment to ensure availabilityEnsure efficient shop-keeping and house-keep...

Duties: Drive sales and stock management to maximize business profitabilityEffective engagement with plannersLaunch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.Ensure exceptional customer service at all touch pointsDrive replenishment to ensure availabilityEnsure efficient shop-keeping and house-keep...

Duties:Drive sales and stock management to maximize business profitabilityEffective engagement with plannersLaunch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.Ensure exceptional customer service at all touch pointsDrive replenishment to ensure availabilityEnsure efficient shop-keeping and house-keepi...

Duties:Drive sales and stock management to maximize business profitabilityEffective engagement with plannersLaunch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.Ensure exceptional customer service at all touch pointsDrive replenishment to ensure availabilityEnsure efficient shop-keeping and house-keepi...

Duties:Drive sales and stock management to maximize business profitabilityEffective engagement with plannersLaunch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.Ensure exceptional customer service at all touch pointsDrive replenishment to ensure availabilityEnsure efficient shop-keeping and house-keepi...

Duties:Drive sales and stock management to maximize business profitabilityEffective engagement with plannersLaunch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.Ensure exceptional customer service at all touch pointsDrive replenishment to ensure availabilityEnsure efficient shop-keeping and house-keepi...