Call Center Manager jobs

POSITION PURPOSE Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures ...

Neo Group Cape Town, Western Cape, South Africa Operations Manager Neo Group Cape Town, Western Cape, South Africa Welcome backSign in to save Operations Manager at Neo Group. Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know ...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Good...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...

Job Description: Call Center Background Essential Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probatio...

Our client has an exciting opportunity for a BI Developer to join their team. They are dynamic leaders in Business Process Outsourcing, based in the vibrant heart of Umhlanga. The ideal candidate must be willing to travel to the office daily. Responsibilities: Design and develop database systems Support and write complex and optimized SQL queries Support existing applications and reports (trouble...

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...

Job Summary: We are seeking a highly organized and detail-oriented Route Controller to join our logistics team. The Route Controller will be responsible for planning, coordinating, and optimizing transportation routes to ensure efficient delivery of goods and services to our customers. The successful candidate will possess excellent communication skills, strong analytical abilities, and a custome...

WNS Cape Town, Western Cape, South Africa Assistant Manager - Process Training WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Assistant Manager - Process Training at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep doma...

Qualifications:Complete BCom Accounting with complete articles (SAICA/SAIPA)Currently studying towards CIMASkills:Advanced Excel essentialMicrosoft DynamicsPower BI Job description:Responsible for the annual budget process, working with relevant cost center budget owners to create a realistic operational expense budget, determine the best investment for the business, and understand cause and effe...

WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Assistant Manager: Quality at WNS.Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, inclu...

Senior service center technician page is loaded Senior service center technician Apply locations Johannesburg time type Full time posted on Posted 30 Days Ago job requisition id JR0027202 About UsAlfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in...

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immediate REQUIREMENTS: 2 years proven client service/call centre experience Medical Aid understanding and servicing experience Individual life policy administration knowledge and experience Intermediary MS Office, especially E...

Purpose of the role: To represent Assa Abloy Opening Solutions by performing a sales and service function to the SA Commercial customer channels. Responsibilities: To develop the brand exposure through implementation of the following activities: Regular customer sales & service calls in accordance with your call cycle.Placement of stock orders to achieve sales targets.Liaison between internal adm...

Embassy Summer - 2024 USA - Activity ManagerJoin our winning team of global superstars in summer 2024Embassy Summer, under its parent company EC English, offers award winning summer vacation programs for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings...

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logis...

Description Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you.Requirements:Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre environment.Computer Literacy (MS Office Suite).Knowledge of SAP ERP System beneficial.Knowledge of ...

Expiry Date: 2024-05-01Purpose of the role:Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a r...

These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited Reference: PE002318-LS-1Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you. Duties & Responsibilities Requirements:Degree or Diploma in Business Manageme...

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-perfor...

Job PurposeManages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support....

Reference: DUR000127-MN-1 Our client has an exciting opportunity for a BI Developer to join their team. They are dynamic leaders in Business Process Outsourcing, based in the vibrant heart of Umhlanga. The ideal candidate must be willing to travel to the office daily. Responsibilities: Design and develop database systems Support and write complex and optimized SQL queries Support existing applica...

Reference: DUR000127-MN-1 Our client has an exciting opportunity for a BI Developer to join their team. They are dynamic leaders in Business Process Outsourcing, based in the vibrant heart of Umhlanga. The ideal candidate must be willing to travel to the office daily. Responsibilities: Design and develop database systems Support and write complex and optimized SQL queries Support existing applica...

Our client in the Banking and Investment Sector, has a fantastic opportunity for a Call Centre Manager : Asset Management. The successful candidate will be responsible for minimising financial and repetitional risk exposure relating to administration functions for internal and external stakeholders within the company through enabling others. Job Responsibilities:Build strong relationships with ex...