Jobs in Western Cape

Operations Manager - Retail Contact Centre - Cape TownCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insuran...

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following: Achieve and exceed all client KPI's and manage the day to day relationship with the client. Achieve the Operations Financial Targets Ensuring you have a happy workforce. Team development and succession. Governance and compliance....

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following: Achieve and exceed all client KPI s and manage the day to day relationship with the client. Achieve the Operations Financial Targets Ensuring you have a happy workforce. Team development and succession. Governance and compliance....

Full-timeCompany DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Pack...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...

Transactional Quality Manager - Night Shift - Travel Contact CentreFull-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insu...

Job DescriptionTo lead a Quality Team to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards.Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.Ensure best use of systems and technology to deliver effectively and efficiently.Ensure that th...

Job DescriptionTo lead a Quality Team to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards.Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.Ensure best use of systems and technology to deliver effectively and efficiently.Ensure that th...

Job DescriptionTo manage and assign work as per agreed TATMonitor and Manage team's performance as per defined KPIsKey Responsibilities:Ensure quick, efficient and accurate turnaround for the assigned work streamManaging daily reporting and governanceTeam rostering and management of performancesAssist on production/quality checks as per requirement QualificationsSkillset: Minimum qualification - ...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 20h00Saturday & Sunday: 09h00 18h00Experience is not necessarily required as training will be provided but this will be a benefit.

Primary Role The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role Reporting Team LeaderKey responsibilities ...

Actas the primary point of contact for e-commerce clients Handle phone and email enquiries Resolve customer complaints Process applications Meet productivity and quality standards in order to achieve set KPIs and financial targets Provide outstanding customer service Be familiar with e-commerce system application processes Ensure that all requests from customers are managed accurately and timeous...

We want YOU to join our vibrant brand. We are looking for dynamic individuals who have a passionate entrepreneurial spirit, with excellent interpersonal skills and who is up for the challenge. Role overview The role at a glance is about championing our valued customers to achieve their life time goals by identifying their financial needs, providing sound financial advice, recommending and impleme...

We are seeking a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape, on a 6-month contract. Our client is a wholesaler of pharmaceutical products. The ideal candidate should be located in close proximity to Bellville and possess the following qualities: - High energy levels and a proactive approach to achieving targets - Demonstrated ability to deliv...

We are seeking a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape, on a 6-month contract. Our client is a wholesaler of pharmaceutical products.The ideal candidate should be located in close proximity to Bellville and possess the following qualities:- High energy levels and a proactive approach to achieving targets- Demonstrated ability to deliver ...

Contact Centre Sales Expert Ignition Group 2023-08-04 Cape Town CBD Job Ref #: INT-CPT-SALES-2 Industry: Call Centre Job Type: Permanent Positions Available: 100 We believe that there is power in connection. By helping businesses better relate to people out in the world, we make interactions and engagement more meaningful. We re entrepreneurs. We identify opportunities, build new solutions and co...

Reference: PE000919-M -1 Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence receive...

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment. DUTIESProvide HR oversight and client relationship management including:24 hour problem resol...

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment. DUTIESProvide HR oversight and client relationship management including:24 hour problem resol...

Our client seeks to appoint a suitably qualified and experienced retail Area Manager for the Western Cape area. (Garden Route, City Centre, West Coast, Overberg and Winelands). Must have Matric with a relevant BDegree/National Diploma as well as 5 years in a similar position. Own vehicle is required. Excellent bonus incentive/commission structure. This position requires extensive travel. Please e...

A vacancy exists for a Renal Registered Nurse and/or Clinical Technologist (Renal) , based in the Western Cape at either of the following Centres: Panorama Kidney & Dialysis Centre Winelands Kidney & Dialysis Centre Cape Town Kidney & Dialysis Centre Hermanus Kidney & Dialysis Centre reporting to the Unit Manager . The successful candidate will be responsible for providing holistic and optimal qu...

Job Description Stop, if you are a Service Centre Manager this is a fantastic opportunity to be a part of a very successful industrial manufacturing company.Requirements: Matric Bachelor's degree (mechanical / industrial / metallurgical / chemical) or equivalent combination of education and/or experience 5-8 years experience in a Sales management preferably in a manufacturing, mechanical or miner...

Overview Description: Hire Resolve is searching for an Electrical Engineer to join our Clients team in Cape Town or Johannesburg. The ideal candidate should possess a minimum of 10 years of experience in the building industry, with qualifications in civil engineering, building science, mechanical engineering, electrical engineering, or Quantity Surveying (QS). However, potential candidates with l...