Escalation Manager jobs

WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professi...

Main Purpose of RoleThis position is responsible for the following key functions either directly or indirectly:Strategic relationship development and account planningClient solutioningClient retentionService managementOrganic revenue growth through cross and upsell.The role is centered around the provisioning of technological solutions to medium and large corporate enterprises with specific empha...

Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will be responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team. Lead a team Monitor performance Quality assurance Workflow optimization Training & development Technology management...

Minimum Requirement Bachelors degree in Information Technology, Computer Science, or related field. Proven experience (5 years) in a technical support leadership role within the ISP industry. Strong technical background with in-depth knowledge of networking protocols, internet technologies, and ISP services. Excellent leadership, communication, and interpersonal skills. Ability to effectively pri...

Woodstock, Cape TownPermanent, Full TimeBetween the hours of8:30am and 7:30pm on a rota basisR25,000 to R30,000 per month D.O.E Competitive quarterly bonus SchemeUnlock your potential:Are you an experiencedleader with a track record of motivating others and yourself to achieve and exceed targets whilst delivering excellent service? If you have a passion for compliance and recruitment and are seek...

Woodstock, Cape Town Permanent, Full Time Between the hours of8:30am and 7:30pm on a rota basis R25,000 to R30,000 per month D.O.E Competitive quarterly bonus Scheme Unlock your potential: Are you an experiencedleader with a track record of motivating others and yourself to achieve and exceed targets whilst delivering excellent service? If you have a passion for compliance and recruitment and are...

What will make you successful in this role? Outputs2nd line Audit assurance and complianceImplementing & Automating Risk management processesAccurate and effective reporting of IT RisksDevelop Reporting templates (CURA & TPRM tool)Timeous escalation of new, high, or escalating risksOwn and manage the Risk Acceptance and review process provide input and quality assuranceQA activities Review & upda...

Responsibilities: Coordinate and monitor all claim and related activities, which include the accurate checking and authorizing of all claims. Ensure accurate process of approving and authorizing cycle of all claims, and monitoring and ensure all targets are met on all claims in the approval status. Coordinate and monitor all responses to claim related enquiries including telephonic, email and vis...

Job DescriptionThe purpose of this role is to ensure comprehensive identification, measurement and reporting of risks inherent in key business processes. The role provides critical assurance and risk mitigation by providing a view as to the adequacy and effectiveness of the controls in place and where required assists in their development. The incumbent must ensure alignment to the FirstRand oper...

We are seeking an Assoc. Lab Project Services Managerto join Q2 Solutions, IQVIA s laboratory business in the UK or other location in EMEA.We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.The successful candidate will, und...

Position: Regional General Manager Reporting to: National Executive Overall purpose of the job: Self-motivated manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day-to-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs....

Position: Regional General Manager Reporting to: National Executive Overall purpose of the job: Self-motivated manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day-to-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs....

Job Description Role Summary To provide the service support to all Africa internal and external client. Knowledge, Skills and Experience Strong Customer Focus Attention to Detail Strong communication (Written and Verbal) Time Management Owernership Key Responsibilities Service Support: Provide first point of contact for internal and external clients. Participate in the management & Incident desk ...

This role is a member of the newly-formed MEA Labor Relations team which reports to a MEA team lead based in the UAE. This role in turn reports to the MEA Head of HR.Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Excellent communication and d...

What will you do? The Santam Group Data Strategy Office has a position available for a PROJECT MANAGER to lead and manage the delivery of strategic Data Use cases as a key enabler to derive value from the Data. The role will work across all divisions of Santam to ensure end-to-end delivery of data use cases. The individual will report to Product Owner for the Data Strategy and work closely with t...

Reference: JHB002008-DDT -1 Are you a seasoned Technical Support Manager with a passion for leading high-performing teams in the ISP industry? We are looking for a dynamic and experienced professional to helm our clients' technical support department, drive exceptional customer service, and enhance their support processes and procedures, with exceptional knowledge of networking principles in the ...

Manager: Laboratory Services Mining and Minerals Details Closing Date 2024/05/27 Reference Number SAB240517-2 Job Title Manager: Laboratory Services Mining and Minerals Job Type Permanent Branch Operations Division Laboratory Services Department Mining and Minerals Job Grade D4 Number of Positions 1 Location - Town / City Secunda Location - Province Mpumalanga Location - Country South Africa Mini...

Manager: Laboratory Services Mining and Minerals Details Closing Date 2024/05/27 Reference Number SAB240517-2 Job Title Manager: Laboratory Services Mining and Minerals Job Type Permanent Branch Operations Division Laboratory Services Department Mining and Minerals Job Grade D4 Number of Positions 1 Location - Town / City Secunda Location - Province Mpumalanga Location - Country South Africa Mini...

A Medical Insurance Company based in Benoni, Gauteng is looking for a Administrator (Finance) who will be responsible for accurate monthly statements and resolve billing discrepancies while maintaining an outstanding relationship with the various stakeholders. Key Performance Areas Administration and maintenance of Client data Investigate and resolve payment discrepancies Action Credit Notes Issu...

The role of IT Risk Manager resides in the Governance, Risk and Business Engagement function that is responsible for Governance and IT Risk Management within the Group. The IT Risk Manager will be actively involved in defining, implementing and management of the IT Risk Management Framework and processes for SGT. The IT Risk Manager will be involved in reporting on IT related risks in all the clu...

Position: Regional General Manager Reporting to: National Executive Overall purpose of the job: Self-motivated manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day-to-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs....

Grade: B3M2 PositionPurpose: To lead a team of professional staff to ensure the management of financial and clinical risks through the application of scheme rules and clinical policies and procedures.Experience: 5 years Managed Healthcare and 2 years case management experience 1 2 years supervisory experience and 2years ICU experience advantageousQualifications: Relevant Clinical Qualification, R...

To work remotely in South Africa for an Irish Company with a division in Sri Lanka. We are seeking a Client Manager to lead the Company's first pod, consisting of a team of 5 based in Sri Lanka, and then report directly to the Partner. The ideal candidate would also possess the capability to undertake general management and training responsibilities, laying the groundwork for future Client Manage...

Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will be responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team. Lead a team Monitor performance Quality assurance Workflow optimization Training & development Technology management...