Duties of call centre

Duties: Deal with external and internal enquiries, provide feedback and find permanent solutions. These include: Registration related enquiries CRM Logging System and Telephonic enquiries Product and general information / enquiries Assist with enquiries online i.e. Products, Specials, Availability, Price etc. Obtain Information from relevant departments to resolve/ provide feedback on enquiries L...

ENVIRONMENT: A customer-centric & solutions-driven Software Support Technician is sought by an innovative Software Specialist catering a suite of products to the Courier sector. You will be expected to support the customer base with any application based technical difficulties as well as network and infrastructural troubleshooting relating to software requirements. You will also be required to ra...

Key Accountabilities/ Principal Responsibilities The Company Rules Customer Relations Cash Management Procedures Passenger Management Procedures Security Procedures Cleaning Procedures Health and Safety Procedures PRIMARY DUTIES Shift Schedule and Resource Attendance Co-ordinate shift schedule via Prof1T on a monthly basis Distribution of staff schedules to individual resources Monitor resource a...

The Client Accounts Department is a dynamic and integral part of our organization, specializing in outbound call center operations. Our primary responsibility is to engage with existing clients whose accounts are in default, assisting them in making payment arrangements and handling various account-related inquiries. We pride ourselves on delivering exceptional customer service and maintaining st...

The Client Accounts Department is a dynamic and integral part of our organization, specializing in outbound call center operations. Our primary responsibility is to engage with existing clients whose accounts are in default, assisting them in making payment arrangements and handling various account-related inquiries. We pride ourselves on delivering exceptional customer service and maintaining st...

PC3168 - Contact Centre Team Leader Sandton Based (12 Months Fixed Term Contract) Login Designation: PC3168 - Contact Centre Team Leader Sandton Based (12 Months Fixed Term Contract) Category: Ops & Admin - OF6310 Posted by: Alexander Forbes Posted on: 13 May 2024 Closing date: 20 May 2024 Location: Sandton Purpose of the Job: A team leader is responsible for overseeing the performance of a team ...

Operations Manager - Retail Contact Centre WNS Cape Town, Western Cape, South Africa Company Description Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consul...

The Claims Manager is responsible for the overall management of the claims department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Claims Manager reports to the Snr Manager PSSPF.Areas of ResponsibilitiesMeet production standards in terms of quantity and quali...

The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.AREAS OF RESPONSIBILITIES Meet production standards in term...

Dis-Chem Pharmacies Castle Gate store has an opportunity available for a Dispensary Support to join the team. The main purpose of this is to employ learners who are capable of doing and completing the learner basic pharmacist assistant course. This course will equip learners to understand the underlying principles of all of the major areas related to the pharmaceutical environment and dispensing ...

These jobs were popular with other job seekersWe are looking for a high-performing Sales consultant in Gauteng and Cape Town to help us meet our customer acquisition and revenue growth targets by keeping our customers satisfied through excellent service. You will be responsible for assisting customers as well as doing admin and other operational duties within the branch.Duties & ResponsibilitiesA...

BOOKKEEPER EAST LONDONEssential Requirements: Matric with maths as a subject finance/accounting qualification would be to your advantage. Position is an all-round office administration role with relief bookkeeping as & when required. Excellent MS Excel & Pastel Accounting proficiency Pastel Payroll & Uniclox Clocking System experience will be an advantage Call Centre and Customer Service Experien...

The IT Technical Team Lead responsible for ensuring that the iSON Group's offices and its associated applications are fully functional at all times therefore contributing to the productivity and improving the quality of all outputs. The team lead will also play an active role in the building and upgrading of the skills and knowledge of the in the use of computers and relevant software application...

Job Number 24078410Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable exper...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory roleRESPONSIBILITIES &DUTIES:1. Custo...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

Job Purpose:To actively prospect potential home loan clients, through lead providers (agents and originators) and through personal marketing and people engagement opportunities, then by using the appropriate needs analysis based selling techniques, either switches them from other financial institutions or to offer them a new home finance packages that is tailor made and accompanied by our amazing...

ROLE PURPOSETo provide administrative quality management to technical staff in accordance to contractual deliverables.MAIN OUTPUTSChecking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards.Accurate uploading of Proof of delivery on SAP.Conduct effective tracking of all PODs with the Regions.Accurately follow up with regions for all outstand...

ROLE PURPOSE To provide administrative quality management to technical staff in accordance to contractual deliverables. MAIN OUTPUTS Checking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards.Accurate uploading of Proof of delivery on SAP. Conduct effective tracking of all PODs with the Regions.Accurately follow up with regions for all outs...

. Appointments will be made in line with the company's employment equity plan. People with Disability are encouraged to apply. Gibela s journey is intrinsically tied to a vision of socio-economic transformation, one that recognises the central role of passenger rail in propelling the South African economy forward. As we embark on this mission, we stand at the crossroads of opportunities and progr...

Job description Client Relationship Officer Group Schemes R15 000 - R22 000 pm Job Summary Provide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans. Key Responsible Areas Build relationships with the Employers Deal with all day to day activities that the employer may require Provide customer care suppor...

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africas biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And thats just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at...

Technician - Commercial - Cape TownFull job descriptionCOMMERCIAL TECHNICIAN - INSTALLATIONS, SERVICES, MAINTENANCE AND ACCESS:Overall Purpose of the job:Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, CommissioningMinimum qualifications and experience:Matric or eq...

Job Number 24078410 Job Category Rooms & Guest Services Operations Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable...