Contact centre team leader jobs

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory roleRESPONSIBILITIES &DUTIES:1. Custo...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

Our client, a specialist in Telecommunications , is looking for a Senior NOC Engineer to join their team in Midrand . Duties and Responsibilities 1. Field Teams: Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests. 2. PRTG Monitoring: Frequent monitoring of PRTG during shifts to identify offline sites/sectors...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer serviceCustomer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high ...

Duties & Responsibilities Preferred & backup agents for Top Customers. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & External customers. Support the sales manager, channel manager and sales team and customers on the online self-s...

WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Junior Operations Manager - Audit Support Contact Centre (US Hours) at WNS.Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain e...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer service Customer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high...

Introduction Leading Property firm Description Operations Manager - Shopping Centre, Cape Town Reputable Property firms seeks diligent indiv. Pivotal role to formulate and implement maintenance plans for Shopping Centre in Cape Town. Manage technical aspects, budgets and service providers on site and other key responsibilities. Main Responsibilities: Develop and implement planned, preventative an...

Introduction Leading Property firm Description Operations Manager - Shopping Centre, Cape Town Reputable Property firms seeks diligent indiv. Pivotal role to formulate and implement maintenance plans for Shopping Centre in Cape Town. Manage technical aspects, budgets and service providers on site and other key responsibilities. Main Responsibilities: Develop and implement planned, preventative an...

MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...

Response Centre Operator - South Africaull job descriptionDesignation:Response Centre Operator Category:MultiChoice South Africa Level: Closing date:15 May 2024 Position Type:Permanent Location:MultiChoice City Job Description: The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television...

Introduction Company Summary The company is a real estate company that was established in 1963. They have a large property portfolio in and around Capet Town and Johannesburg. The company is managed by a professional team that is known for its enthusiasm and excellence. They offer a range of services including property management, property maintenance, retail leasing, and new developments in the ...

JOB DESCRIPTION DEPARTMENT: MONITORING CENTRE POSITION: LEAD MONITORING CENTRE ASSOCIATE MONITORING CENTRE SUPERVISOR (MCS) INCUMBENT: REPORTS TO: MANAGER I, MONITORING CENTRE SUBORDINATES: MONITORING CENTRE ASSOCIATES INTERNAL CLIENTS: Management Operations functions Residential Business Commercial Business EXTERNAL CLIENTS: Clients QUALIFICATION & EXPERIENCE: Matric Grade B PSIRA Registered Mon...

About the Role Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK Insurance Broking industry (we are looking for someone ...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory roleRESPONSIBILITIES &DUTIES:1. Custo...

Our client, a specialist in Telecommunications , is looking for a Senior NOC Engineer to join their team in Midrand . Field Teams: Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests. PRTG Monitoring: Frequent monitoring of PRTG during shifts to identify offline sites/sectors. Alert the Internal NOC group of ...

Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Pr...

Customer Service Call Centre Agents Based in Bryanston Shifts between 08:00 am- 19:00 pm Working from Monday to Sunday including public holidays OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to communicate with customers professional...

2 weeks ago Be among the first 25 applicants Direct message the job poster from Santam InsuranceSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for ...

Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK Insurance Broking industry (we are looking for someone to relocate fro...

About the Role Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK Insurance Broking industry (we are looking for someone ...

WNS Cape Town, Western Cape, South Africa General Manager: Operations WNS Cape Town, Western Cape, South Africa 2 months ago Be among the first 25 applicants Welcome backSign in to save General Manager: Operations at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operation...

The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets. The role combines management, selling, coaching and leadership activities to enable the sales team to achieve their assigned targets. Operationally, the Team Leader is responsible for driving the implementation of Sales Contact Centre operatio...

Introduction Company Summary The company is a real estate company that was established in 1963. They have a large property portfolio in and around Capet Town and Johannesburg. The company is managed by a professional team that is known for its enthusiasm and excellence. They offer a range of services including property management, property maintenance, retail leasing, and new developments in the ...