call centre operations manager jobs

Reference: MID015742-TB-2 An Impressive IT Consulting House, looking to place an IT Heldesk Team Leader on-site at Client of theirs. Minimum requirements: Matric and associated tertiary qualifications 4 Years' experience in a junior management role supervising a helpdesk team Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn Best - Dante Pe...

Team Leader - Johannesburg Are you ready to take the next step in your career?The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environment. Requirements 1 year Call ...

Expiry Date: 2024-05-01Purpose of the role:Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a r...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...

Position Purpose:To facilitate the setting of quality standards, policies, and procedures (clinical and non-clinical) for area. Ensure adherence to audit requirements, reporting and planning through evaluation, and coaching internal resources.Experience:5 years experience in the Managed Care environment in pre-authorisation call centre/ hospital case management or hospital claims. Working experie...

Reference: MID015742-TB-2 An Impressive IT Consulting House, looking to place an IT Heldesk Team Leader on-site at Client of theirs. Minimum requirements: Matric and associated tertiary qualifications 4 Years' experience in a junior management role supervising a helpdesk team Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn Best - Dante Pe...

3 weeks ago Be among the first 25 applicants Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Welcome backSign in to save Branch Manager - Manufacturing Industry at RPO Recruitment - Your RPO Service Provider. RPO Recruitment is currently seeking a...

Embassy Summer - 2024 USA and Canada Center ManagerJoin our winning team of global superstars in summer 2024 Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and su...

Work Location:180 Garsfontein Road, Ashlea Gardens, PretoriaWorking Hours:12:00 - 21:00, Monday - FridayJob Purpose:Optimize the contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.Drive change and optimization objectively, based on various data points. Responsible for ensuring...

To oversee the day-to-day utilities administration of the managed properties. Provide business expertise on the BMS (building management system) and provide guidance and advice to centre, relevant parties, and service providers involved in the utilities meter reading, maintenance, and billing. The key objective is to reduce the utility consumption through implementation of Sustainability initiati...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Good...

Job DescriptionPrimary Duties & Responsibilities The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits. Conduct call assessments checks to meet SLA's; Provide assessment feedback to the agents; Attend and manage calibrations with operations teams and the client; Conduct qua...

Position: Call Centre SupervisorSalary: Market relatedLocation: MidrandJob type: PermanentIndustry: FMCGReference Number: RDT.D.CCS.04042024COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION:Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the e...

To oversee the day-to-day utilities administration of the managed properties. Provide business expertise on the BMS (building management system) and provide guidance and advice to centre, relevant parties, and service providers involved in the utilities meter reading, maintenance, and billing. The key objective is to reduce the utility consumption through implementation of Sustainability initiati...

Head of Sales: Personal Lines - GautengFull job descriptionJOB PURPOSEResponsible for tactically and strategically positioning the sales channels in the life insurance market and growing market share. To grow the existing direct sales channels, this includes life insurance, investment, funeral, digital sales, high advice teams and inbound and outbound sales.RESPONSIBILITIESFunctional Strategy For...

Responsibilities: Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively, based on various data points. Responsible for ensuring the optimal functioning, procedures, systems and data of the contact center, which will include ...

POSITION PURPOSE Responsible for planning, organizing, and directing the technical activities of the Portfolio. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Help to develope and implement appropriate policies and proc...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Good...

Job Purpose: The SQL/BI Developer (Analytical Dashboards, Paginated Reports, MS SQL Server) is an important part of the Operations team. The SQL/BI Developer executes the business unit strategy and objectives through the implementation of operating tactics such as: Providing detailed and accurate Management Information reports to the Operations team. Providing detailed and accurate Management Inf...

Job Purpose: The SQL/BI Developer (Analytical Dashboards, Paginated Reports, MS SQL Server) is an important part of the Operations team. The SQL/BI Developer executes the business unit strategy and objectives through the implementation of operating tactics such as: Providing detailed and accurate Management Information reports to the Operations team. Providing detailed and accurate Management Inf...

South Africa's premier supplier of Personal Protective Equipment (PPE), Cleaning Chemicals, Paper Products, Industrial Consumable Supplies and Workwear is looking for a General Manager in KZN to join their successful team. Scope: The achievement of Sales and gross margin targets and manage expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse a...

Expiry Date: 2024-05-01 Purpose of the role: Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a...

Business Performance Manager Call Centre DivisionCAPE TOWNFULL TIMEReporting into the CEO of Strive Marketing Services (Pty) LTD , as the Business PerformanceManager in our Call Centre division, you support the development of processes to improve theperformance of our network of Call Centre clients to ensure superior sales and earnings for Strive.Support them in enhancing their performance on a d...

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.Duties & ResponsibilitiesReporting t...